DashCam FAQ - Revision history

Arijus.C at 06:38, 7 January 2026

2026-01-07T06:38:26Z

← Older revision		Revision as of 09:38, 7 January 2026
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	'''Here you will find answers to the most frequently asked questions about DashCam.		'''Here you will find answers to the most frequently asked questions about DashCam.

	Please check answers here, if you ~~will~~ not find answer then fill ~~the Helpdesk~~ query.		Please check answers here, if you do not find an answer then fill out a Partner Portal/HelpDesk query.

	===<big>Frequently asked questions regarding DashCam solution</big>===		===<big>Frequently asked questions regarding DashCam solution</big>===
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	\|-		\|-
	\|I do not see DashCam as selection on my RS232 input, what to do?		\|I do not see DashCam as selection on my RS232 input, what to do?
	\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create HelpDesk query.		\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create Partner Portal/HelpDesk query.
	\|-		\|-
	\|Why do I not see time and date on my photos and videos as seen in some other camera brands?		\|Why do I not see time and date on my photos and videos as seen in some other camera brands?

Edgar.dementenko at 18:03, 24 June 2025

2025-06-24T18:03:59Z

← Older revision		Revision as of 21:03, 24 June 2025
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	\|-		\|-
	\|What is the best device to use DashCam with?		\|What is the best device to use DashCam with?
	\|Our FMX125 family devices are integrated to work best with DashCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], or [https://wiki.teltonika-gps.com/view/FMC225 FMC225].		\|Our FMX125 family devices are integrated to work best with DashCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], [https://wiki.teltonika-gps.com/view/FMB125 FMB125] or [https://wiki.teltonika-gps.com/view/FMB225 FMB225] [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
	\|-		\|-
	\|Firmware to install on FMC125 device for best DashCam support?		\|Firmware to install on FMC125 device for best DashCam support?
	\|The latest current firmware to use on ~~FMC125~~ devices is 03.27.13.Rev.663 and latest for DashCam solution is V2.2.3, please see the link here.		\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.663 and latest for DashCam solution is V2.2.3, please see the link here.
	\|-		\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?

Edgar.dementenko: /* Frequently asked questions regarding DashCam solution */

2025-06-24T18:03:38Z

Frequently asked questions regarding DashCam solution

← Older revision		Revision as of 21:03, 24 June 2025
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	\|-		\|-
	\|What is the best device to use DashCam with?		\|What is the best device to use DashCam with?
	\|Our FMX125 family devices are integrated to work best with DashCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], ~~[https://wiki.teltonika-gps.com/view/FMB125 FMB125]~~ or ~~[https://wiki.teltonika-gps.com/view/FMB225 FMB225]~~ [https://wiki.teltonika-gps.com/view/FMC225 FMC225].		\|Our FMX125 family devices are integrated to work best with DashCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], or [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
	\|-		\|-
	\|Firmware to install on ~~FMX125~~ device for best DashCam support?		\|Firmware to install on FMC125 device for best DashCam support?
	\|The latest current firmware to use on ~~FMX125~~ devices is 03.27.13.Rev.663 and latest for DashCam solution is V2.2.3, please see the link here.		\|The latest current firmware to use on FMC125 devices is 03.27.13.Rev.663 and latest for DashCam solution is V2.2.3, please see the link here.
	\|-		\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?

Edgar.dementenko at 10:20, 13 February 2024

2024-02-13T10:20:35Z

← Older revision		Revision as of 13:20, 13 February 2024
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	\|-		\|-
	\|What is the best device to use DashCam with?		\|What is the best device to use DashCam with?
	\|Our FMX125 family devices are integrated to work best with DashCam solution, these include FMB125~~, FMC125~~ or FMB225 FMC225.		\|Our FMX125 family devices are integrated to work best with DashCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], [https://wiki.teltonika-gps.com/view/FMB125 FMB125] or [https://wiki.teltonika-gps.com/view/FMB225 FMB225] [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
	\|-		\|-
	\|Firmware to install on FMX125 device for best DashCam support?		\|Firmware to install on FMX125 device for best DashCam support?
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	\|-		\|-
	\|Is DashCam compatible with FMC225?		\|Is DashCam compatible with FMC225?
	\|DashCam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.		\|DashCam is compatible with FMC225. As [https://wiki.teltonika-gps.com/view/FMC225 FMC225] is developed on the existing platform, it keeps all the functionalities from [https://wiki.teltonika-gps.com/view/FMC125 FMC125].
	\|}		\|}

	[[Category:Teltonika DashCam]]		[[Category:Teltonika DashCam]]

Edgar.dementenko at 09:48, 13 February 2024

2024-02-13T09:48:27Z

← Older revision		Revision as of 12:48, 13 February 2024
Line 10:		Line 10:
	! style="background: #0054A6; color: white;" \|Comments		! style="background: #0054A6; color: white;" \|Comments
	\|-		\|-
	\|What is the best device to use ~~DualCam~~ with?		\|What is the best device to use DashCam with?
	\|Our FMX125 family devices are integrated to work best with ~~DualCam~~ solution, these include FMB125, FMC125 or FMB225 FMC225.		\|Our FMX125 family devices are integrated to work best with DashCam solution, these include FMB125, FMC125 or FMB225 FMC225.
	\|-		\|-
	\|Firmware to install on FMX125 device for best ~~DualCam~~ support?		\|Firmware to install on FMX125 device for best DashCam support?
	\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.~~362~~ and latest for DashCam solution is V2.2.3, please see the link here.		\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.663 and latest for DashCam solution is V2.2.3, please see the link here.
	\|-		\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?
Line 41:		Line 41:
	\|-		\|-
	\|There are further issues with my Wialon server, who to turn to for assistance and help?		\|There are further issues with my Wialon server, who to turn to for assistance and help?
	\|For any server related issues please contact Wialon directly on ~~support@gurtam.com~~.		\|For any server related issues please contact Wialon directly on [[/cdn-cgi/l/email-protection\|[email protected]]].
	\|-		\|-
	\| What is the IP Rating of our DashCam?		\| What is the IP Rating of our DashCam?

Arnas.Zeb at 13:09, 23 January 2024

2024-01-23T13:09:12Z

← Older revision		Revision as of 16:09, 23 January 2024
Line 32:		Line 32:
	\|-		\|-
	\|I do not see DashCam as selection on my RS232 input, what to do?		\|I do not see DashCam as selection on my RS232 input, what to do?
	\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create ~~VIP~~ HelpDesk query.		\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create HelpDesk query.
	\|-		\|-
	\|Why do I not see time and date on my photos and videos as seen in some other camera brands?		\|Why do I not see time and date on my photos and videos as seen in some other camera brands?

Arnas.Zeb at 13:08, 23 January 2024

2024-01-23T13:08:29Z

← Older revision		Revision as of 16:08, 23 January 2024
Line 1:		Line 1:
	'''Here you will find answers to the most frequently asked questions about DashCam.		'''Here you will find answers to the most frequently asked questions about DashCam.

	Please check answers here, if you will not find answer then fill the ~~VIP HELP desk~~ query.		Please check answers here, if you will not find answer then fill the Helpdesk query.

	===<big>Frequently asked questions regarding DashCam solution</big>===		===<big>Frequently asked questions regarding DashCam solution</big>===

Edgar.dementenko at 11:14, 26 June 2023

2023-06-26T11:14:38Z

Edgar.dementenko at 05:57, 28 March 2023

2023-03-28T05:57:29Z

← Older revision		Revision as of 08:57, 28 March 2023
Line 50:		Line 50:
	\|}		\|}

	[[Category:Teltonika ~~DualCam~~]]		[[Category:Teltonika DashCam]]

Edgar.dementenko: Created page with "'''Here you will find answers to the most frequently asked questions about DashCam. Please check answers here, if you will not find answer then fill the VIP HELP desk query...."

2023-03-28T05:54:56Z

Created page with "'''Here you will find answers to the most frequently asked questions about DashCam. Please check answers here, if you will not find answer then fill the VIP HELP desk query...."

New page

'''Here you will find answers to the most frequently asked questions about DashCam.

Please check answers here, if you will not find answer then fill the VIP HELP desk query.

===<big>Frequently asked questions regarding Dualcam solution</big>===

{| class="wikitable"
|+
! style="background: #0054A6; color: white;" |Question
! style="background: #0054A6; color: white;" |Comments
|-
|What is the best device to use DualCam with?
|Our FMX125 family devices are integrated to work best with DualCam solution, these include FMB125, FMC125 or FMB225 FMC225.
|-
|Firmware to install on FMX125 device for best DualCam support?
|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.362 and latest for DualCam solution is V2.2.3, please see the link here.
|-
|Picture quality received is very blurry, what can I do?
|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DualCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.
|-
| MicroSD card is not detected, how to fix this?
|It is possible that your microSD card is formated under different file system, please format the card on the computer with the FAT32 file system and then try re-inserting the card again.
|-
|How can I quickly check if my camera is recording or whether it is in working order?
|It is advisable to test the camera upon arrival with our videoplayer.exe software [https://wiki.teltonika-gps.com/view/Data_image/video_review#How_to_read_camera_data_from_SD_card here], the link to download it can be found on our wiki page. Simply download and click on .exe file extension and the program will open. In there, please follow the following steps as described in our wiki page here.
|-
|My FMX device does not send photo to server even with camreq:1,1 command, received packet is empty. What can I do?
| Camera image sending is not being sent as AVL data, it requires special protocol from the server side to be implemented. More information can be found on our wiki page here.
|-
|Can I configure my DualCAM over RS485 input for faster data transfer?
|Our DualCAM solution only works with RS232 input for more efficient development and lower power consumption.
|-
|I do not see DualCam as selection on my RS232 input, what to do?
| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create VIP HelpDesk query.
|-
|Why do I not see time and date on my photos and videos as seen in some other camera brands?
|This function is toggle-able and in order to turn it on, please go to your RS232/RS482 tab on your Configurator. In there please navigate to Camera Feature Settings and enable OCD Display. This feature will allow your camera to display date and time on pictures and videos.
|-
|I am not able to request photos to my Wialon server, the command is either unresponsive or shows me invalid command error.
|We have created a guide which you can follow step by step in order to set up your camera to Wialon servers. It is advisable to read through all of it as the there are specific steps to be taken in order to receive the photo, you can read more [[Wialon+DUAL CAM solution|here]].
|-
|There are further issues with my Wialon server, who to turn to for assistance and help?
|For any server related issues please contact Wialon directly on support@gurtam.com.
|-
| What is the IP Rating of our Dual camera?
|The IP rating of Dualcam is IP41.
|-
|Is DualCam compatible with FMC225?
|Dualcam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.
|}

[[Category:Teltonika DualCam]]

← Older revision		Revision as of 14:14, 26 June 2023
Line 3:		Line 3:
	Please check answers here, if you will not find answer then fill the VIP HELP desk query.		Please check answers here, if you will not find answer then fill the VIP HELP desk query.

	===<big>Frequently asked questions regarding ~~Dualcam~~ solution</big>===		===<big>Frequently asked questions regarding DashCam solution</big>===

	{\| class="wikitable"		{\| class="wikitable"
Line 14:		Line 14:
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?
	\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.362 and latest for ~~DualCam~~ solution is V2.2.3, please see the link here.		\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.362 and latest for DashCam solution is V2.2.3, please see the link here.
	\|-		\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?
	\|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see ~~DualCam~~ Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.		\|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DashCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.
	\|-		\|-
	\| MicroSD card is not detected, how to fix this?		\| MicroSD card is not detected, how to fix this?
Line 28:		Line 28:
	\| Camera image sending is not being sent as AVL data, it requires special protocol from the server side to be implemented. More information can be found on our wiki page here.		\| Camera image sending is not being sent as AVL data, it requires special protocol from the server side to be implemented. More information can be found on our wiki page here.
	\|-		\|-
	\|Can I configure my ~~DualCAM~~ over RS485 input for faster data transfer?		\|Can I configure my DashCam over RS485 input for faster data transfer?
	\|Our ~~DualCAM~~ solution only works with RS232 input for more efficient development and lower power consumption.		\|Our DashCam solution only works with RS232 input for more efficient development and lower power consumption.
	\|-		\|-
	\|I do not see ~~DualCam~~ as selection on my RS232 input, what to do?		\|I do not see DashCam as selection on my RS232 input, what to do?
	\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create VIP HelpDesk query.		\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create VIP HelpDesk query.
	\|-		\|-
Line 43:		Line 43:
	\|For any server related issues please contact Wialon directly on support@gurtam.com.		\|For any server related issues please contact Wialon directly on support@gurtam.com.
	\|-		\|-
	\| What is the IP Rating of our ~~Dual camera~~?		\| What is the IP Rating of our DashCam?
	\|The IP rating of ~~Dualcam~~ is IP41.		\|The IP rating of DashCam is IP41.
	\|-		\|-
	\|Is ~~DualCam~~ compatible with FMC225?		\|Is DashCam compatible with FMC225?
	\|~~Dualcam~~ is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.		\|DashCam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.
	\|}		\|}

	[[Category:Teltonika DashCam]]		[[Category:Teltonika DashCam]]