DualCam FAQ - Revision history

Arijus.C at 06:34, 7 January 2026

2026-01-07T06:34:39Z

← Older revision		Revision as of 09:34, 7 January 2026
Line 1:		Line 1:
	'''Here you will find answers to the most frequently asked questions about DualCam.		'''Here you will find answers to the most frequently asked questions about DualCam.

	Please check answers here, if you will not find answer then fill the ~~Helpdesk~~ query.		Please check answers here, if you will not find answer then fill the Partner Portal/HelpDesk query.

	===<big>Frequently asked questions regarding Dualcam solution</big>===		===<big>Frequently asked questions regarding Dualcam solution</big>===
Line 32:		Line 32:
	\|-		\|-
	\|I do not see DualCam as selection on my RS232 input, what to do?		\|I do not see DualCam as selection on my RS232 input, what to do?
	\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create ~~Helpdesk~~ query.		\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create Partner Portal/HelpDesk query.
	\|-		\|-
	\|Why do I not see time and date on my photos and videos as seen in some other camera brands?		\|Why do I not see time and date on my photos and videos as seen in some other camera brands?

Edgar.dementenko at 18:07, 24 June 2025

2025-06-24T18:07:24Z

← Older revision		Revision as of 21:07, 24 June 2025
Line 11:		Line 11:
	\|-		\|-
	\|What is the best device to use DualCam with?		\|What is the best device to use DualCam with?
	\|Our FMX125 family devices are integrated to work best with DualCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], or [https://wiki.teltonika-gps.com/view/FMC225 FMC225].		\|Our FMX125 family devices are integrated to work best with DualCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], [https://wiki.teltonika-gps.com/view/FMB125 FMB125] or [https://wiki.teltonika-gps.com/view/FMB225 FMB225] [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
	\|-		\|-
	\|Firmware to install on ~~FMX125~~ device for best DualCam support?		\|Firmware to install on FMC125 device for best DualCam support?
	\|The latest current firmware to use on FMX125 devices is 03.29.00.Rev.530 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]		\|The latest current firmware to use on FMX125 devices is 03.29.00.Rev.530 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]
	\|-		\|-

Edgar.dementenko at 18:07, 24 June 2025

2025-06-24T18:07:00Z

← Older revision		Revision as of 21:07, 24 June 2025
Line 11:		Line 11:
	\|-		\|-
	\|What is the best device to use DualCam with?		\|What is the best device to use DualCam with?
	\|Our FMX125 family devices are integrated to work best with DualCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], ~~[https://wiki.teltonika-gps.com/view/FMB125 FMB125]~~ or ~~[https://wiki.teltonika-gps.com/view/FMB225 FMB225]~~ [https://wiki.teltonika-gps.com/view/FMC225 FMC225].		\|Our FMX125 family devices are integrated to work best with DualCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], or [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?

Wasiqchaudhry at 04:54, 24 May 2024

2024-05-24T04:54:45Z

← Older revision		Revision as of 07:54, 24 May 2024
Line 51:		Line 51:
	\|Having configured the device when activating DIN1 to take an image (Front & Rear), and additionally capture a video (5 before & 5 after), which element will be sent first, we get only the image but not the video.		\|Having configured the device when activating DIN1 to take an image (Front & Rear), and additionally capture a video (5 before & 5 after), which element will be sent first, we get only the image but not the video.
	\|The first item to be addressed will be the photo, as it has a higher priority. This issue has been resolved in the new firmware version 03.27.13.Rev:661, where you can now select the priority for either video or photo.		\|The first item to be addressed will be the photo, as it has a higher priority. This issue has been resolved in the new firmware version 03.27.13.Rev:661, where you can now select the priority for either video or photo.
			\|-
			\|Is it possible to configure the device to capture an image from either the front or rear camera exclusively using the image sending trigger?
			\|No, the device cannot be configured to capture an image from a single camera (either front or rear) using the image sending trigger. When the image sending trigger is activated, the device will send photos from both the front and rear cameras. Camera selection is only available for periodic image sending.
	\|-		\|-
	\|In case there is no coverage and an on state is generated (DIN1 = 1), the images and videos are stored for later sending? This is not happening.		\|In case there is no coverage and an on state is generated (DIN1 = 1), the images and videos are stored for later sending? This is not happening.

Edgar.dementenko: /* Frequently asked questions regarding Dualcam solution */

2024-03-06T10:10:32Z

Frequently asked questions regarding Dualcam solution

← Older revision		Revision as of 13:10, 6 March 2024
Line 14:		Line 14:
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?
	\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.~~663~~ and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]		\|The latest current firmware to use on FMX125 devices is 03.29.00.Rev.530 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]
	\|-		\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?

Edgar.dementenko at 10:21, 13 February 2024

2024-02-13T10:21:41Z

← Older revision		Revision as of 13:21, 13 February 2024
Line 11:		Line 11:
	\|-		\|-
	\|What is the best device to use DualCam with?		\|What is the best device to use DualCam with?
	\|Our FMX125 family devices are integrated to work best with DualCam solution, these include FMB125~~, FMC125~~ or FMB225 FMC225.		\|Our FMX125 family devices are integrated to work best with DualCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], [https://wiki.teltonika-gps.com/view/FMB125 FMB125] or [https://wiki.teltonika-gps.com/view/FMB225 FMB225] [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?
Line 47:		Line 47:
	\|-		\|-
	\|Is DualCam compatible with FMC225?		\|Is DualCam compatible with FMC225?
	\|Dualcam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.		\|Dualcam is compatible with FMC225. As [https://wiki.teltonika-gps.com/view/FMC225 FMC225] is developed on the existing platform, it keeps all the functionalities from [https://wiki.teltonika-gps.com/view/FMC125 FMC125].
	\|-		\|-
	\|Having configured the device when activating DIN1 to take an image (Front & Rear), and additionally capture a video (5 before & 5 after), which element will be sent first, we get only the image but not the video.		\|Having configured the device when activating DIN1 to take an image (Front & Rear), and additionally capture a video (5 before & 5 after), which element will be sent first, we get only the image but not the video.

Arnas.Zeb at 13:08, 23 January 2024

2024-01-23T13:08:52Z

← Older revision		Revision as of 16:08, 23 January 2024
Line 1:		Line 1:
	'''Here you will find answers to the most frequently asked questions about DualCam.		'''Here you will find answers to the most frequently asked questions about DualCam.

	Please check answers here, if you will not find answer then fill the ~~VIP HELP desk~~ query.		Please check answers here, if you will not find answer then fill the Helpdesk query.

	===<big>Frequently asked questions regarding Dualcam solution</big>===		===<big>Frequently asked questions regarding Dualcam solution</big>===
Line 32:		Line 32:
	\|-		\|-
	\|I do not see DualCam as selection on my RS232 input, what to do?		\|I do not see DualCam as selection on my RS232 input, what to do?
	\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create ~~VIP HelpDesk~~ query.		\| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create Helpdesk query.
	\|-		\|-
	\|Why do I not see time and date on my photos and videos as seen in some other camera brands?		\|Why do I not see time and date on my photos and videos as seen in some other camera brands?

Fouad Karman: /* Frequently asked questions regarding Dualcam solution */

2023-10-26T07:23:28Z

Frequently asked questions regarding Dualcam solution

← Older revision		Revision as of 10:23, 26 October 2023
Line 14:		Line 14:
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?
	\|The latest current firmware to use on FMX125 devices ~~started with~~ 03.27.13.Rev.~~362~~ and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]		\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.663 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]
	\|-		\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?

Fouad Karman: /* Frequently asked questions regarding Dualcam solution */

2023-10-26T07:21:21Z

Frequently asked questions regarding Dualcam solution

← Older revision		Revision as of 10:21, 26 October 2023
Line 14:		Line 14:
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?
	\|The latest current firmware to use on FMX125 devices started with 03.27.13.Rev.362 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[~~https://wiki.teltonika-gps.com/view/~~DualCam_Firmware_errata\|here]]		\|The latest current firmware to use on FMX125 devices started with 03.27.13.Rev.362 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata\|here]]
			\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?
	\|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DualCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.		\|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DualCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.

Fouad Karman at 07:18, 26 October 2023

2023-10-26T07:18:07Z

← Older revision		Revision as of 10:18, 26 October 2023
Line 14:		Line 14:
	\|-		\|-
	\|Firmware to install on FMX125 device for best DualCam support?		\|Firmware to install on FMX125 device for best DualCam support?
	\|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.362 and latest for DualCam solution is V2.2.3, please see the link here.		\|The latest current firmware to use on FMX125 devices started with 03.27.13.Rev.362 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[https://wiki.teltonika-gps.com/view/DualCam_Firmware_errata\|here]]
	\|-
	\|Picture quality received is very blurry, what can I do?		\|Picture quality received is very blurry, what can I do?
	\|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DualCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.		\|Please visit your configuration settings in RS232/RS485 Tab, in there you should see DualCam selected. With this selection, you should be able to see DualCam Feature Settings with available resolutions. There is a variety of different resolutions available ranging from 160x120 px to 1920x1080 px. Please note that selecting highest possible resolution will make a bigger file which will take longer to upload and consume more data compared to 1280x720 px size. We advice 1280x720 px as best choice.