DualCam Troubleshoot - Revision history

Edgar.dementenko: /* Possible solutions */

2023-09-11T09:07:47Z

Possible solutions

← Older revision		Revision as of 12:07, 11 September 2023
Line 16:		Line 16:
	*Camera might have a problem detecting SD card. Format microSD card using a FAT file system (FAT32 or exFAT). Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.		*Camera might have a problem detecting SD card. Format microSD card using a FAT file system (FAT32 or exFAT). Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.
	*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.		*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.
	*Try firmware update:		*Check whether Codec8 Extended is enabled. Without Codec8 Extended, parameters of AVL ID 497, 498, 499 '''WILL''' not be sent.
	**Upload firmware to both SD cards. The firmware file has to be the exact name “JPEG_IPC_APP” name without any extensions.
	**Disconnect the camera from the FMX125 device.
	**Power the camera off.
	**Put the SD cards in.
	**Turn the power on but do not connect to the FMX125.
	**Wait for 3-5 minutes.
	**Turn off the power and reconnect to the FMX125 device.
	**Power on the camera with the FMX125 device.
	**Check whether Codec8 Extended is enabled. Without Codec8 Extended, parameters of AVL ID 497, 498, 499 '''WILL''' not be sent.

	[[Image:Data_protocol.gif\|300px]]		[[Image:Data_protocol.gif\|300px]]

Edgar.dementenko at 11:49, 20 March 2023

2023-03-20T11:49:26Z

← Older revision		Revision as of 14:49, 20 March 2023
Line 2:		Line 2:
	==DualCam Checks==		==DualCam Checks==
	*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.		*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.
	*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[~~https://wiki.teltonika-gps.com/view/DualCam_SMS_commands~~#~~Camera_request_command~~\|Camera request command]]		*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[DualCam SMS commands#Camera request command\|Camera request command]]
	Check camera IO values in the configurator.		Check camera IO values in the configurator.
	*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.		*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.

Edgar.dementenko at 11:49, 20 March 2023

2023-03-20T11:49:06Z

← Older revision		Revision as of 14:49, 20 March 2023
Line 2:		Line 2:
	==DualCam Checks==		==DualCam Checks==
	*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.		*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.
	*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[~~Teltonika_DualCam~~#Camera_request_command\|Camera request command]]		*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[https://wiki.teltonika-gps.com/view/DualCam_SMS_commands#Camera_request_command\|Camera request command]]
	Check camera IO values in the configurator.		Check camera IO values in the configurator.
	*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.		*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.

Aleksandr.boldyrev: /* Possible solutions */

2023-01-06T07:26:54Z

Possible solutions

← Older revision		Revision as of 10:26, 6 January 2023
Line 14:		Line 14:
	==Possible solutions==		==Possible solutions==

	*Camera might have a problem detecting SD card. Format microSD card using ~~FAT32~~ file system. Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.		*Camera might have a problem detecting SD card. Format microSD card using a FAT file system (FAT32 or exFAT). Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.
	*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.		*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.
	*Try firmware update:		*Try firmware update:

Edgar.dementenko at 18:38, 23 August 2022

2022-08-23T18:38:09Z

← Older revision		Revision as of 21:38, 23 August 2022
Line 30:		Line 30:

	If nothing helps and the camera is still not working or working incorrectly, log data using 2;3;9;1 filter and collect the log files.		If nothing helps and the camera is still not working or working incorrectly, log data using 2;3;9;1 filter and collect the log files.
	[[Category:~~Test Dual Cam wiki~~]]		[[Category:Teltonika DualCam]]

Edgar.dementenko at 08:29, 15 July 2022

2022-07-15T08:29:58Z

← Older revision		Revision as of 11:29, 15 July 2022
Line 30:		Line 30:

	If nothing helps and the camera is still not working or working incorrectly, log data using 2;3;9;1 filter and collect the log files.		If nothing helps and the camera is still not working or working incorrectly, log data using 2;3;9;1 filter and collect the log files.
			[[Category:Test Dual Cam wiki]]

Edgar.dementenko: /* Troubleshoot */

2022-07-15T05:25:05Z

Troubleshoot

← Older revision		Revision as of 08:25, 15 July 2022
Line 1:		Line 1:
	__TOC__		__TOC__
	~~==Troubleshoot==~~

	==DualCam Checks==		==DualCam Checks==
	*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.		*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.

Edgar.dementenko at 05:24, 15 July 2022

2022-07-15T05:24:58Z

← Older revision		Revision as of 08:24, 15 July 2022
Line 1:		Line 1:
			__TOC__
	==Troubleshoot==		==Troubleshoot==

Edgar.dementenko: Created page with "==Troubleshoot== ==DualCam Checks== Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam. See if both cameras are working. Try sending se..."

2022-07-15T05:24:42Z

Created page with "==Troubleshoot== ==DualCam Checks== *Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam. *See if both cameras are working. Try sending se..."

New page

==Troubleshoot==

==DualCam Checks==
*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.
*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[Teltonika_DualCam#Camera_request_command|Camera request command]]
Check camera IO values in the configurator.
*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.

[[image:DualCam_Reset.png]]

*If the camera seems to be enabled, check the SD card content. See if there are any files and review the footage using TF CardVideoPlayer v1.14. If there is some footage from the time the camera was turned on. The actual time in the camera might differ, therefore check older dates to see if there are any videos.

*If some recent video files were found, it means that the camera is working, but not responding to RS232 commands. Otherwise, the camera is either not working or not responding to commands and does not detect SD card.

==Possible solutions==

*Camera might have a problem detecting SD card. Format microSD card using FAT32 file system. Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.
*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.
*Try firmware update:
**Upload firmware to both SD cards. The firmware file has to be the exact name “JPEG_IPC_APP” name without any extensions.
**Disconnect the camera from the FMX125 device.
**Power the camera off.
**Put the SD cards in.
**Turn the power on but do not connect to the FMX125.
**Wait for 3-5 minutes.
**Turn off the power and reconnect to the FMX125 device.
**Power on the camera with the FMX125 device.
**Check whether Codec8 Extended is enabled. Without Codec8 Extended, parameters of AVL ID 497, 498, 499 '''WILL''' not be sent.

[[Image:Data_protocol.gif|300px]]

If nothing helps and the camera is still not working or working incorrectly, log data using 2;3;9;1 filter and collect the log files.

DualCam Troubleshoot - Revision history

Edgar.dementenko: /* Possible solutions */

Edgar.dementenko at 11:49, 20 March 2023

Edgar.dementenko at 11:49, 20 March 2023

Aleksandr.boldyrev: /* Possible solutions */

Edgar.dementenko at 18:38, 23 August 2022

Edgar.dementenko at 08:29, 15 July 2022

Edgar.dementenko: /* Troubleshoot */

Edgar.dementenko at 05:24, 15 July 2022

Edgar.dementenko: Created page with "==Troubleshoot== ==DualCam Checks== *Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam. *See if both cameras are working. Try sending se..."

Edgar.dementenko: Created page with "==Troubleshoot== ==DualCam Checks== Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam. See if both cameras are working. Try sending se..."