FOTA WEB FAQ - Revision history

Donatas.Mazonas at 08:08, 30 January 2026

2026-01-30T08:08:15Z

← Older revision		Revision as of 11:08, 30 January 2026
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	*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Will the contents of Company levels change in future?</font></div>		*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Will the contents of Company levels change in future?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The contents of each level might change in future, depending on the new features released in FOTA WEB or on growth of the system itself. Meantime the core functionality, like remote device update feature, will continue to be available for all Teltonika Telematics clients. Any change we might introduce in future will be announced in advance.		The contents of each level might change in future, depending on the new features released in FOTA WEB or on growth of the system itself. Meantime the core functionality, like remote device update feature, will continue to be available for all Teltonika Telematics clients. Any change we might introduce in future will be announced in advance.
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Each of the levels has expiration period for tasks and files. How this period will be calculated?</font></div>		*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">Each of the levels has expiration period for tasks and files. How this period will be calculated?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The expiration date for tasks will be calculated starting from task creation. It will allow us to define for how long the tasks could have a status “Pending” in FOTA WEB. The expiration date for files will be calculated starting from the last day if was used in any way (for example, used in a task). It will allow us to detect the files that are not relevant to our clients anymore. Please pay attention to the following changes that might affect tasks, task groups, device change history, and files.		The expiration date for tasks will be calculated starting from task creation. It will allow us to define for how long the tasks could have a status “Pending” in FOTA WEB. The expiration date for files will be calculated starting from the last day if was used in any way (for example, used in a task). It will allow us to detect the files that are not relevant to our clients anymore. Please pay attention to the following changes that might affect tasks, task groups, device change history, and files.

Donatas.Mazonas: Remove bottom nav links, added info from "Company levels" [GTPGTM-8998]

2026-01-30T08:07:37Z

Remove bottom nav links, added info from "Company levels" [GTPGTM-8998]

Show changes

Donatas.Mazonas: Reverted edits by Donatas.Mazonas (talk) to last revision by Arijus.C

2026-01-30T08:04:15Z

Reverted edits by Donatas.Mazonas (talk) to last revision by Arijus.C

Show changes

Donatas.Mazonas at 08:03, 30 January 2026

2026-01-30T08:03:26Z

← Older revision		Revision as of 11:03, 30 January 2026
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">How to get the access to the FOTA WEB? </font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">How to get the access to the FOTA WEB? </font></div>
	<div class="mw-collapsible mw-collapsed~~" id="mw-customcollapsible-1~~">		<div class="mw-collapsible mw-collapsed">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.		Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.
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	*<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">What features does the FOTA WEB have?</font></div>		*<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">What features does the FOTA WEB have?</font></div>
	<div class="mw-collapsible mw-collapsed~~" id="mw-customcollapsible-3~~">		<div class="mw-collapsible mw-collapsed">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The FOTA WEB is a powerful web tool, which allows to:		The FOTA WEB is a powerful web tool, which allows to:
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	*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Some of devices I have do not appear in my FOTA WEB. How can I make the device appear in my account?</font></div>		*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Some of devices I have do not appear in my FOTA WEB. How can I make the device appear in my account?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Please contact your Sales Managers, devices that are bought from third parties are not added automatically to your FOTA WEB account.		Please contact your Sales Managers, devices that are bought from third parties are not added automatically to your FOTA WEB account.
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	*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">How to know that the device successfully uploaded Firmware and Configuration?</font></div>		*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">How to know that the device successfully uploaded Firmware and Configuration?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The device update status changes in this order:		The device update status changes in this order:
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	*<div class="mw-customtoggle-12" style="color: #0054A6;"><font size="2">Why the device does not connect instantly to the FOTA WEB when I assign the update?</font></div>		*<div class="mw-customtoggle-12" style="color: #0054A6;"><font size="2">Why the device does not connect instantly to the FOTA WEB when I assign the update?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-12">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours by default for the device to connect. The connection period can be changed in the device configuration.		The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours by default for the device to connect. The connection period can be changed in the device configuration.
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	*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">How to know which task I assigned will be done first?</font></div>		*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">How to know which task I assigned will be done first?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Tasks in FOTA WEB are executed in the following priority:		Tasks in FOTA WEB are executed in the following priority:
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	*<div class="mw-customtoggle-18" style="color: #0054A6;"><font size="2">Which devices have the availability to use FOTA WEB?</font></div>		*<div class="mw-customtoggle-18" style="color: #0054A6;"><font size="2">Which devices have the availability to use FOTA WEB?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-~~customcollapsible-18~~">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible7">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	FOTA WEB supports FMBXXX, FMCXXX, FMMXXX, FMPXXX, FMTXXX, FTXXXX, TFT100, TST100, TATXXX, FMUXXX, MTB100, MSP500 GH5200 and TMT250 devices, except these devices: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX and FM36YX, other not mentioned device models are not supported.		FOTA WEB supports FMBXXX, FMCXXX, FMMXXX, FMPXXX, FMTXXX, FTXXXX, TFT100, TST100, TATXXX, FMUXXX, MTB100, MSP500 GH5200 and TMT250 devices, except these devices: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX and FM36YX, other not mentioned device models are not supported.

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	*<div class="mw-customtoggle-21" style="color: #0054A6;"><font size="2">Why are some of the devices seems to not connect to the FOTA WEB, updates are still pending?</font></div>		*<div class="mw-customtoggle-21" style="color: #0054A6;"><font size="2">Why are some of the devices seems to not connect to the FOTA WEB, updates are still pending?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-21">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-21">
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	*<div class="mw-customtoggle-24" style="color: #0054A6;"><font size="2">What are account settings and where can they be found?</font></div>		*<div class="mw-customtoggle-24" style="color: #0054A6;"><font size="2">What are account settings and where can they be found?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-24">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-24">
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">What to do if IMSI or ICCID information is not available in FOTA WEB? </font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">What to do if IMSI or ICCID information is not available in FOTA WEB? </font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">How are the company levels attributed in FOTA WEB?</font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">How are the company levels attributed in FOTA WEB?</font></div>
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">When will the company levels come into force?</font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">When will the company levels come into force?</font></div>
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">I have more child companies, users and / or configuration files than my current level allows. What will happen with extra entities?</font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">I have more child companies, users and / or configuration files than my current level allows. What will happen with extra entities?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Will the contents of Company levels change in future?</font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Will the contents of Company levels change in future?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Each of the levels has expiration period for tasks and files. How this period will be calculated?</font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Each of the levels has expiration period for tasks and files. How this period will be calculated?</font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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	[[Category:FOTA WEB]]		[[Category:FOTA WEB]]

Donatas.Mazonas: Moved info from "Company levels" page (approved by PO) [GTPGTM-8998].

2026-01-30T07:57:39Z

Moved info from "Company levels" page (approved by PO) [GTPGTM-8998].

@@ Line 89: / Line 89: @@
 </div>
 </div>
+*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">How are the company levels attributed in FOTA WEB?</font></div>
 [[Category:FOTA WEB]]

Donatas.Mazonas: Removed navigation links from bottom of page. Changed link to "FOTA WEB Getting Started".

2026-01-30T07:01:01Z

Removed navigation links from bottom of page. Changed link to "FOTA WEB Getting Started".

← Older revision		Revision as of 10:01, 30 January 2026
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	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive.<br>Make sure that the FOTA WEB settings are set according to the manual. >>> [[Getting Started\|Getting Started]] <br>Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. <br>To ensure optimal FOTA WEB performance, we recommend the following: <br>'''Scheduled Updates''' - Devices should follow a configured schedule on your devices to avoid overwhelming the system. <br>'''Staggered Deployment''' - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. <br>By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB.		Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive.<br>Make sure that the FOTA WEB settings are set according to the manual. >>> [[FOTA WEB Getting Started\|Getting Started]] <br>Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. <br>To ensure optimal FOTA WEB performance, we recommend the following: <br>'''Scheduled Updates''' - Devices should follow a configured schedule on your devices to avoid overwhelming the system. <br>'''Staggered Deployment''' - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. <br>By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB.
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	~~{\|style="width:100%;"~~
	\|-
	~~\|[https://wiki.teltonika-gps.com/view/Company_levels '''FOTA Company levels'''] - Previous page~~
	\|
	\|}

	[[Category:FOTA WEB]]		[[Category:FOTA WEB]]

Arijus.C at 10:23, 2 December 2025

2025-12-02T10:23:36Z

← Older revision		Revision as of 13:23, 2 December 2025
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	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-21">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-21">
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive.<br>Make sure that the FOTA WEB settings are set according to the manual. >>> [[~~FOTA WEB~~ Getting Started\|Getting Started]] <br>Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. <br>To ensure optimal FOTA WEB performance, we recommend the following: <br>'''Scheduled Updates''' - Devices should follow a configured schedule on your devices to avoid overwhelming the system. <br>'''Staggered Deployment''' - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. <br>By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB.		Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive.<br>Make sure that the FOTA WEB settings are set according to the manual. >>> [[Getting Started\|Getting Started]] <br>Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. <br>To ensure optimal FOTA WEB performance, we recommend the following: <br>'''Scheduled Updates''' - Devices should follow a configured schedule on your devices to avoid overwhelming the system. <br>'''Staggered Deployment''' - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. <br>By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB.
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Andrius.Grajevskis at 07:09, 13 February 2025

2025-02-13T07:09:36Z

← Older revision		Revision as of 10:09, 13 February 2025
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	1.~~If any device information is unavailable in FOTA WEB, create~~ a Helpdesk ticket for the support team to resolve the issue.		1.Create a Helpdesk ticket for the support team to resolve the issue.
	2.~~Some missing~~ data ~~can be manually imported through FOTA WEB~~.		2.Import manually using the Import device data feature.
	[[File:ICCID import.png\|left\|thumb]]		[[File:ICCID import.png\|left\|thumb]]
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Andrius.Grajevskis at 07:05, 13 February 2025

2025-02-13T07:05:51Z

← Older revision		Revision as of 10:05, 13 February 2025
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	1~~.Device information is imported through LZ when devices are shipped from the factory~~. If any device information is ~~missing~~ in FOTA WEB, ~~then~~ create a Helpdesk ticket for support to ~~contact the VSP team and~~ resolve the issue.		1.If any device information is unavailable in FOTA WEB, create a Helpdesk ticket for the support team to resolve the issue.
	2~~.Device data is synchronized with FOTA WEB monthly. Please contact support to verify if the device firmware supports the required parameter reporting.~~		2.Some missing data can be manually imported through FOTA WEB.
	~~3.The device sends IMSI/ICCID with the initialization packet (valid for FMB Only).~~
	4.Some missing data can ~~also~~ be manually imported ~~via~~ FOTA WEB.
	[[File:ICCID import.png\|left\|thumb]]		[[File:ICCID import.png\|left\|thumb]]
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Andrius.Grajevskis at 14:01, 12 February 2025

2025-02-12T14:01:15Z

← Older revision		Revision as of 17:01, 12 February 2025
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	*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">What to do if IMSI, ICCID ~~or other default~~ information is not available in FOTA WEB? </font></div>		*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">What to do if IMSI or ICCID information is not available in FOTA WEB? </font></div>
	<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">		<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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