Justinas.strelciunas: /* How to download old data from the vehicles? */

2026-06-18T09:58:06Z

How to download old data from the vehicles?

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	:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.		:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.

	[[Category:Dashboard & System Overview]]		[[Category:TachoSync Dashboard & System Overview]]

Justinas.strelciunas: Additional Corrections

2026-06-18T07:41:35Z

Additional Corrections

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	:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.		:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.
	[[Category:~~TachoSync~~]]
			[[Category:Dashboard & System Overview]]

Justinas.strelciunas: Protected "TachoSync/TachoSync FAQ" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2026-06-16T08:51:16Z

Protected "TachoSync/TachoSync FAQ" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision		Revision as of 11:51, 16 June 2026
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Justinas.strelciunas: [TachoSync] Restructure Wiki Information Architecture TDOC-185

2026-06-16T08:51:06Z

[TachoSync] Restructure Wiki Information Architecture TDOC-185

New page

===What is TachoSync?===

:TachoSync is a modern cloud-based platform to manage '''tachograph data remotely'''. It helps fleets stay compliant by '''automating''' tachograph data downloads.

===How is it different from Web Tacho?===

:TachoSync is a completely re-imagined version of our tachograph download solution. It is '''cloud-hosted''' (no local servers needed), '''has a modern, intuitive interface,''' performs faster and more reliably, and offers '''API access''' for seamless integration. In addition to these core improvements, TachoSync also introduces a range of enhancements that make its daily use simpler, more flexible, and more efficient.

===Is it a free solution?===

:No. TachoSync is a '''paid service''' based on a flexible '''usage-based credit model'''. Though there is no license fee or initial installation cost –> you only pay for the active vehicles in the system.

===How can I provide access to the system for my clients?===

:Fill out a Partner Portal/HelpDesk ticket for our support and provide:

:* Email address of the client's representative

:After receiving the required information, the support engineer will create a virtual company for the client and send an invitation to the system.

===Is there a way to provide ‘demo’ access?===

:Yes. Once the company is created, '''30 credits''' are added automatically and for free, with their expiry date set to +3 months counted from the creation date.
:Yes. Once the company is created, '''30 credits''' are added automatically and for free. These credits are valid for 3 months after activation, and the activation can be performed at a later date.

===What is a ‘credit’?===

:* 1 credit is reserved for each unique and active FM tracker monthly.
:* At the end of the month, all reserved credits are deducted from the client's account.
:* Note on Deactivation: If a tracker is deactivated and no credit was reserved for it during that calendar month, no credit will be deducted. If a credit has already been reserved prior to deactivation, it will still be deducted at the end of the month, but no credit will be reserved for the following month.

===Do credits have an expiry date?===

:Yes. Purchased credits are valid for 12 months. Each new purchase extends the expiry date by 12 months, ensuring the credits remain available as long as the client is active.

===What is the process of adding the credits to the customer's account?===

:Unlike in Web Tacho, where adding licenses meant involving order execution analysts, creating HD queries for support engineers, doing manual work, etc. → The process of credit addition in TachoSync is automated.

===Why is CCA not working?===

:CCA must always be turned on and online, or check domain and port, or for new updates.

===When will my newly purchased credits appear in TachoSync?===

:That window has now been reduced from up to 24 hours to a maximum of 2 hours. No more waiting until midnight, quicker updates and fewer "where are my credits?" calls.

===Which Professional series devices are supported?===

:TachoSync is built to support the latest Teltonika trackers that are compatible with Smart Tachographs - specifically '''FMC650, FMM650''' as well as compatible previous-generation devices '''FMC640''', '''FMB640''' and '''FMB641'''.

===Can clients integrate TachoSync with their own systems?===

:Yes. TachoSync includes a [https://api.tacho.teltonika.lt/api-docs/v1#description/overview well-documented API] ,making it easy to integrate with fleet management software, portals, or other tools.

===How many times a day does a device connect to the TachoSync?===

:A device connects to the TachoSync platform depending on the vehicle’s ignition state.

:* If the ignition is '''ON''', the device will connect to check for assigned schedules.

:* If no schedules are available, the device will attempt to connect again after the next ignition state change '''(Off → On)'''.

===What is the download frequency?===

:For '''driver cards''', data is downloaded based on the schedule (e.g., every 28 days, or at a daily frequency if configured).

:For '''tachograph devices''', downloads also follow the schedule defined in the system. When creating a schedule, the '''NEXT DATE''' field will indicate the upcoming download time. If configured for daily downloads at a specific hour (e.g., 3:00 PM), the download will occur at that time each day.

===Why Drivers doesn‘t auto-register?===
:Check in Company Settings if Auto-register new drivers is enabled.

===Why can‘t I get all driver schedules from TachoSync API using GET command?===

:#A DriverCard is first created using '''POST'''.
:#The driver must then be applied to a schedule using '''PUT'''.
:#Finally, use '''GET''' to verify the schedule.

:If these steps are not followed, the '''GET request will not return results'''.

===How to download old data from the vehicles?===

:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.
[[Category:TachoSync]]

TachoSync/TachoSync FAQ - Revision history

Justinas.strelciunas: /* How to download old data from the vehicles? */

Justinas.strelciunas: Additional Corrections

Justinas.strelciunas: Protected "TachoSync/TachoSync FAQ" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

Justinas.strelciunas: [TachoSync] Restructure Wiki Information Architecture TDOC-185