TachoSync FAQ - Revision history

Arijus.C at 06:16, 7 January 2026

2026-01-07T06:16:31Z

← Older revision		Revision as of 09:16, 7 January 2026
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	===How can I provide access to the system for my clients?===		===How can I provide access to the system for my clients?===

	:Fill a ~~helpdesk~~ ticket for our support and provide:		:Fill out a Partner Portal/HelpDesk ticket for our support and provide:

	:* Email address of the client's representative		:* Email address of the client's representative

Arijus.C at 09:51, 17 October 2025

2025-10-17T09:51:36Z

← Older revision		Revision as of 12:51, 17 October 2025
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	===Can clients integrate TachoSync with their own systems?===		===Can clients integrate TachoSync with their own systems?===

	:Yes. TachoSync includes a [https://api.tacho.teltonika.lt/api-docs/v1#description/overview well-documented API], making it easy to integrate with fleet management software, portals, or other tools.		:Yes. TachoSync includes a [https://api.tacho.teltonika.lt/api-docs/v1#description/overview well-documented API] ,making it easy to integrate with fleet management software, portals, or other tools.

	===How many times a day does a device connect to the TachoSync?===		===How many times a day does a device connect to the TachoSync?===
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	===Why can‘t I get all driver schedules from TachoSync API using GET command?===		===Why can‘t I get all driver schedules from TachoSync API using GET command?===

	#A DriverCard is first created using '''POST'''.		:#A DriverCard is first created using '''POST'''.
	#The driver must then be applied to a schedule using '''PUT'''.		:#The driver must then be applied to a schedule using '''PUT'''.
	#Finally, use '''GET''' to verify the schedule.		:#Finally, use '''GET''' to verify the schedule.

	:If these steps are not followed, the '''GET request will not return results'''.		:If these steps are not followed, the '''GET request will not return results'''.
Line 82:		Line 82:

	:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.		:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.
			[[Category:TachoSync]]

Arijus.C at 09:15, 16 October 2025

2025-10-16T09:15:14Z

Arijus.C: Created page with "===What is TachoSync?=== TachoSync is a modern cloud-based platform to manage '''tachograph data remotely'''. It helps fleets stay compliant by '''automating''' tachograph data downloads. ===How is it different from Web Tacho?=== TachoSync is a completely re-imagined version of our tachograph download solution. It is '''cloud-hosted''' (no local servers needed), '''has a modern, intuitive interface,''' performs faster and more reliably, and offers '''API access''' for..."

2025-10-16T09:09:04Z

Created page with "===What is TachoSync?=== TachoSync is a modern cloud-based platform to manage '''tachograph data remotely'''. It helps fleets stay compliant by '''automating''' tachograph data downloads. ===How is it different from Web Tacho?=== TachoSync is a completely re-imagined version of our tachograph download solution. It is '''cloud-hosted''' (no local servers needed), '''has a modern, intuitive interface,''' performs faster and more reliably, and offers '''API access''' for..."

New page

===What is TachoSync?===

TachoSync is a modern cloud-based platform to manage '''tachograph data remotely'''. It helps fleets stay compliant by '''automating''' tachograph data downloads.

===How is it different from Web Tacho?===

TachoSync is a completely re-imagined version of our tachograph download solution. It is '''cloud-hosted''' (no local servers needed), '''has a modern, intuitive interface,''' performs faster and more reliably, and offers '''API access''' for seamless integration. In addition to these core improvements, TachoSync also introduces a range of enhancements that make its daily use simpler, more flexible, and more efficient.

===Is it a free solution?===

No. TachoSync is a '''paid service''' based on a flexible '''usage-based credit model'''. Though there is no license fee or initial installation cost –> you only pay for the active vehicles in the system.

===How can I provide access to the system for my clients?===

Fill a helpdesk ticket for our support and provide:

* Email address of the client's representative

After receiving the required information, the support engineer will create a virtual company for the client and send an invitation to the system.

===Is there a way to provide ‘demo’ access?===

Yes. Once the company is created, '''30 credits''' are added automatically and for free, with their expiry date set to +3 months counted from the creation date.

===What is a ‘credit’?===

It's a sort of virtual currency in TachoSync, which is used to keep the fleet operational.
*1 credit is reserved for each unique and active FM tracker monthly.

*At the end of the month, all reserved credits are deducted from the client's account.

===Do credits have an expiry date?===

Yes. Purchased credits are valid for 12 months. Each new purchase extends the expiry date by 12 months, ensuring the credits remain available as long as the client is active.

===What is the process of adding the credits to the customer's account?===

Unlike in Web Tacho, where adding licenses meant involving order execution analysts, creating HD queries for support engineers, doing manual work, etc. → The process of credit addition in TachoSync is automated.

===Why is CCA not working?===

CCA must always be turned on and online, or check domain and port, or for new updates.

===When will my newly purchased credits appear in TachoSync?===

TachoSync automatically synchronises data every night at 23:15, so you’ll see your new credits in TachoSync the next morning.

===Which Professional series devices are supported?===

TachoSync is built to support the latest Teltonika trackers that are compatible with Smart Tachographs - specifically '''FMC650, FMM650''' as well as compatible previous-generation devices '''FMC640''', '''FMB640''' and '''FMB641'''.

===Can clients integrate TachoSync with their own systems?===

Yes. TachoSync includes a [https://api.tacho.teltonika.lt/api-docs/v1#description/overview well-documented API]
, making it easy to integrate with fleet management software, portals, or other tools.

===How many times a day does a device connect to the TachoSync?===

A device connects to the TachoSync platform depending on the vehicle’s ignition state.

* If the ignition is '''ON''', the device will connect to check for assigned schedules.

* If no schedules are available, the device will attempt to connect again after the next ignition state change '''(Off → On)'''.

===What is the download frequency?===

For '''driver cards''', data is downloaded based on the schedule (e.g., every 28 days, or at a daily frequency if configured).
For '''tachograph devices''', downloads also follow the schedule defined in the system. When creating a schedule, the '''NEXT DATE''' field will indicate the upcoming download time. If configured for daily downloads at a specific hour (e.g., 3:00 PM), the download will occur at that time each day.

===Why Drivers doesn‘t auto-register?===
Check in Company Settings if Auto-register new drivers is enabled.

===Why can‘t I get all driver schedules from TachoSync API using GET command?===

#A DriverCard is first created using '''POST'''.
#The driver must then be applied to a schedule using '''PUT'''.
#Finally, use '''GET''' to verify the schedule.

If these steps are not followed, the '''GET request will not return results'''.

===How to download old data from the vehicles?===

By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.

← Older revision		Revision as of 12:15, 16 October 2025
Line 1:		Line 1:
	===What is TachoSync?===		===What is TachoSync?===

	TachoSync is a modern cloud-based platform to manage '''tachograph data remotely'''. It helps fleets stay compliant by '''automating''' tachograph data downloads.		:TachoSync is a modern cloud-based platform to manage '''tachograph data remotely'''. It helps fleets stay compliant by '''automating''' tachograph data downloads.

	===How is it different from Web Tacho?===		===How is it different from Web Tacho?===

	TachoSync is a completely re-imagined version of our tachograph download solution. It is '''cloud-hosted''' (no local servers needed), '''has a modern, intuitive interface,''' performs faster and more reliably, and offers '''API access''' for seamless integration. In addition to these core improvements, TachoSync also introduces a range of enhancements that make its daily use simpler, more flexible, and more efficient.		:TachoSync is a completely re-imagined version of our tachograph download solution. It is '''cloud-hosted''' (no local servers needed), '''has a modern, intuitive interface,''' performs faster and more reliably, and offers '''API access''' for seamless integration. In addition to these core improvements, TachoSync also introduces a range of enhancements that make its daily use simpler, more flexible, and more efficient.

	===Is it a free solution?===		===Is it a free solution?===

	No. TachoSync is a '''paid service''' based on a flexible '''usage-based credit model'''. Though there is no license fee or initial installation cost –> you only pay for the active vehicles in the system.		:No. TachoSync is a '''paid service''' based on a flexible '''usage-based credit model'''. Though there is no license fee or initial installation cost –> you only pay for the active vehicles in the system.

	===How can I provide access to the system for my clients?===		===How can I provide access to the system for my clients?===

	Fill a helpdesk ticket for our support and provide:		:Fill a helpdesk ticket for our support and provide:

	* Email address of the client's representative		:* Email address of the client's representative

	After receiving the required information, the support engineer will create a virtual company for the client and send an invitation to the system.		:After receiving the required information, the support engineer will create a virtual company for the client and send an invitation to the system.

	===Is there a way to provide ‘demo’ access?===		===Is there a way to provide ‘demo’ access?===

	Yes. Once the company is created, '''30 credits''' are added automatically and for free, with their expiry date set to +3 months counted from the creation date.		:Yes. Once the company is created, '''30 credits''' are added automatically and for free, with their expiry date set to +3 months counted from the creation date.

	===What is a ‘credit’?===		===What is a ‘credit’?===

	It's a sort of virtual currency in TachoSync, which is used to keep the fleet operational.		:It's a sort of virtual currency in TachoSync, which is used to keep the fleet operational.
	*1 credit is reserved for each unique and active FM tracker monthly.		:*1 credit is reserved for each unique and active FM tracker monthly.

	*At the end of the month, all reserved credits are deducted from the client's account.		:*At the end of the month, all reserved credits are deducted from the client's account.

	===Do credits have an expiry date?===		===Do credits have an expiry date?===

	Yes. Purchased credits are valid for 12 months. Each new purchase extends the expiry date by 12 months, ensuring the credits remain available as long as the client is active.		:Yes. Purchased credits are valid for 12 months. Each new purchase extends the expiry date by 12 months, ensuring the credits remain available as long as the client is active.

	===What is the process of adding the credits to the customer's account?===		===What is the process of adding the credits to the customer's account?===

	Unlike in Web Tacho, where adding licenses meant involving order execution analysts, creating HD queries for support engineers, doing manual work, etc. → The process of credit addition in TachoSync is automated.		:Unlike in Web Tacho, where adding licenses meant involving order execution analysts, creating HD queries for support engineers, doing manual work, etc. → The process of credit addition in TachoSync is automated.

	===Why is CCA not working?===		===Why is CCA not working?===

	CCA must always be turned on and online, or check domain and port, or for new updates.		:CCA must always be turned on and online, or check domain and port, or for new updates.

	===When will my newly purchased credits appear in TachoSync?===		===When will my newly purchased credits appear in TachoSync?===

	TachoSync automatically synchronises data every night at 23:15, so you’ll see your new credits in TachoSync the next morning.		:TachoSync automatically synchronises data every night at 23:15, so you’ll see your new credits in TachoSync the next morning.

	===Which Professional series devices are supported?===		===Which Professional series devices are supported?===

	TachoSync is built to support the latest Teltonika trackers that are compatible with Smart Tachographs - specifically '''FMC650, FMM650''' as well as compatible previous-generation devices '''FMC640''', '''FMB640''' and '''FMB641'''.		:TachoSync is built to support the latest Teltonika trackers that are compatible with Smart Tachographs - specifically '''FMC650, FMM650''' as well as compatible previous-generation devices '''FMC640''', '''FMB640''' and '''FMB641'''.

	===Can clients integrate TachoSync with their own systems?===		===Can clients integrate TachoSync with their own systems?===

	Yes. TachoSync includes a [https://api.tacho.teltonika.lt/api-docs/v1#description/overview well-documented API]		:Yes. TachoSync includes a [https://api.tacho.teltonika.lt/api-docs/v1#description/overview well-documented API], making it easy to integrate with fleet management software, portals, or other tools.
	, making it easy to integrate with fleet management software, portals, or other tools.

	===How many times a day does a device connect to the TachoSync?===		===How many times a day does a device connect to the TachoSync?===

	A device connects to the TachoSync platform depending on the vehicle’s ignition state.		:A device connects to the TachoSync platform depending on the vehicle’s ignition state.

	* If the ignition is '''ON''', the device will connect to check for assigned schedules.		:* If the ignition is '''ON''', the device will connect to check for assigned schedules.

	* If no schedules are available, the device will attempt to connect again after the next ignition state change '''(Off → On)'''.		:* If no schedules are available, the device will attempt to connect again after the next ignition state change '''(Off → On)'''.

	===What is the download frequency?===		===What is the download frequency?===

	For '''driver cards''', data is downloaded based on the schedule (e.g., every 28 days, or at a daily frequency if configured).		:For '''driver cards''', data is downloaded based on the schedule (e.g., every 28 days, or at a daily frequency if configured).
	For '''tachograph devices''', downloads also follow the schedule defined in the system. When creating a schedule, the '''NEXT DATE''' field will indicate the upcoming download time. If configured for daily downloads at a specific hour (e.g., 3:00 PM), the download will occur at that time each day.
			:For '''tachograph devices''', downloads also follow the schedule defined in the system. When creating a schedule, the '''NEXT DATE''' field will indicate the upcoming download time. If configured for daily downloads at a specific hour (e.g., 3:00 PM), the download will occur at that time each day.

	===Why Drivers doesn‘t auto-register?===		===Why Drivers doesn‘t auto-register?===
	Check in Company Settings if Auto-register new drivers is enabled.		:Check in Company Settings if Auto-register new drivers is enabled.

	===Why can‘t I get all driver schedules from TachoSync API using GET command?===		===Why can‘t I get all driver schedules from TachoSync API using GET command?===
Line 77:		Line 77:
	#Finally, use '''GET''' to verify the schedule.		#Finally, use '''GET''' to verify the schedule.

	If these steps are not followed, the '''GET request will not return results'''.		:If these steps are not followed, the '''GET request will not return results'''.

	===How to download old data from the vehicles?===		===How to download old data from the vehicles?===

	By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.		:By selecting Vehicle and then Quick Schedule, '''you have to select Activities for the wanted date from/to'''.