Vulnerability Disclosure Policy - Revision history

Arijus.C at 07:22, 7 January 2026

2026-01-07T07:22:37Z

← Older revision		Revision as of 10:22, 7 January 2026
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	* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.		* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.

	===HelpDesk reporting===		===Partner Portal/HelpDesk reporting===
	If you purchased telematics devices directly from Teltonika, you may also report vulnerabilities via our direct support channel – [https://~~helpdesk~~.teltonika-iot-group.com/~~auth~~ HelpDesk] system.		If you purchased telematics devices directly from Teltonika, you may also report vulnerabilities via our direct support channel – [https://partners.teltonika-iot-group.com Partner Portal/HelpDesk] system.

	==Response times and updates==		==Response times and updates==

Edgardas.zapolskis at 11:08, 3 December 2024

2024-12-03T11:08:14Z

← Older revision		Revision as of 14:08, 3 December 2024
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	===Email reporting===		===Email reporting===
	Please email our dedicated security team at '''~~email~~@~~email~~.~~com~~'''.		Please email our dedicated security team at '''telematics.security@teltonika.lt'''.
	* This email is exclusively dedicated to reporting security incidents related to Teltonika’s telematics products or services.		* This email is exclusively dedicated to reporting security incidents related to Teltonika’s telematics products or services.
	* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.		* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.

Edgardas.zapolskis: Edgardas.zapolskis moved page Vulnerability to Vulnerability Disclosure Policy

2024-11-29T11:37:32Z

Edgardas.zapolskis moved page Vulnerability to Vulnerability Disclosure Policy

← Older revision	Revision as of 14:37, 29 November 2024
(No difference)

Edgardas.zapolskis at 08:13, 29 November 2024

2024-11-29T08:13:08Z

← Older revision		Revision as of 11:13, 29 November 2024
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	* '''Initial acknowledgment:''' We aim to respond to all security reports within 3 business days of receipt.		* '''Initial acknowledgment:''' We aim to respond to all security reports within 3 business days of receipt.
	* '''Status updates:''' For complex cases requiring further investigation, we will provide status updates approximately every 5-10 business days until the issue is resolved.		* '''Status updates:''' For complex cases requiring further investigation, we will provide status updates approximately every 5-10 business days until the issue is resolved.


	==Additional information==		==Additional information==

Edgardas.zapolskis at 08:07, 29 November 2024

2024-11-29T08:07:05Z

← Older revision		Revision as of 11:07, 29 November 2024
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	If you identify a potential security vulnerability in any of Teltonika’s telematics products or services, we ask you to report it promptly. You can use the following channels to notify us:		If you identify a potential security vulnerability in any of Teltonika’s telematics products or services, we ask you to report it promptly. You can use the following channels to notify us:

	===Email reporting:===		===Email reporting===
	Please email our dedicated security team at email@email.com.		Please email our dedicated security team at '''email@email.com'''.
	* This email is exclusively dedicated to reporting security incidents related to Teltonika’s telematics products or services.		* This email is exclusively dedicated to reporting security incidents related to Teltonika’s telematics products or services.
	* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.		* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.

	===HelpDesk reporting:===		===HelpDesk reporting===
	If you purchased telematics devices directly from Teltonika, you may also report vulnerabilities via our direct support channel – HelpDesk system.		If you purchased telematics devices directly from Teltonika, you may also report vulnerabilities via our direct support channel – [https://helpdesk.teltonika-iot-group.com/auth HelpDesk] system.
	Response times and updates
			==Response times and updates==
	Teltonika is committed to addressing security concerns with urgency.		Teltonika is committed to addressing security concerns with urgency.
	* Initial acknowledgment: We aim to respond to all security reports within 3 business days of receipt.		* '''Initial acknowledgment:''' We aim to respond to all security reports within 3 business days of receipt.
	* Status updates: For complex cases requiring further investigation, we will provide status updates approximately every 5-10 business days until the issue is resolved.		* '''Status updates:''' For complex cases requiring further investigation, we will provide status updates approximately every 5-10 business days until the issue is resolved.


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	For more details about Teltonika’s telematics products, services, and support policies, please refer to the following resources on our websites:		For more details about Teltonika’s telematics products, services, and support policies, please refer to the following resources on our websites:

	Product listings		===Product listings===
	A comprehensive list of all Teltonika’s telematics products and solutions currently in the market is available on our website.		A comprehensive list of all Teltonika’s telematics products and solutions currently in the market is available on our [https://teltonika-gps.com/products/trackers website].

	Product launch dates and firmware updates		===Product launch dates and firmware updates===
	Information regarding product launch dates and the latest firmware versions is regularly updated on our website. We encourage you to check for firmware updates to maintain the security and performance of Teltonika’s telematics devices.		Information regarding product launch dates and the latest firmware versions is regularly updated on our [https://wiki.teltonika-gps.com/view/Firmware_versions website]. We encourage you to check for firmware updates to maintain the security and performance of Teltonika’s telematics devices.

	End of Life (EOL) policy		===End of Life (EOL) policy===
	Teltonika’s End of Life (EOL) policy, including details about support timelines and security updates for discontinued telematics products, is outlined on our website.		Teltonika’s End of Life (EOL) policy, including details about support timelines and security updates for discontinued telematics products, is outlined on our [https://teltonika-gps.com/support/eol-products website].

Edgardas.zapolskis: Created page with "==Description== At Teltonika, we are committed to delivering safe, secure, and reliable telematics products and services to our customers. Security is a cornerstone of our op..."

2024-11-29T07:53:41Z

Created page with "==Description== At Teltonika, we are committed to delivering safe, secure, and reliable telematics products and services to our customers. Security is a cornerstone of our op..."

New page

==Description==

At Teltonika, we are committed to delivering safe, secure, and reliable telematics products and services to our customers. Security is a cornerstone of our operations, and we continuously strive to uphold the highest standards of protection for our users and their data. When security vulnerabilities are identified, we react to them seriously to resolve them effectively and transparently.

The following information outlines Teltonika’s policy for managing potential security vulnerabilities in our supported telematics products and services.

==Reporting security vulnerabilities==

If you identify a potential security vulnerability in any of Teltonika’s telematics products or services, we ask you to report it promptly. You can use the following channels to notify us:

===Email reporting:===
Please email our dedicated security team at email@email.com.
* This email is exclusively dedicated to reporting security incidents related to Teltonika’s telematics products or services.
* Inquiries unrelated to security vulnerabilities will not be addressed through this channel.

===HelpDesk reporting:===
If you purchased telematics devices directly from Teltonika, you may also report vulnerabilities via our direct support channel – HelpDesk system.
Response times and updates
Teltonika is committed to addressing security concerns with urgency.
* Initial acknowledgment: We aim to respond to all security reports within 3 business days of receipt.
* Status updates: For complex cases requiring further investigation, we will provide status updates approximately every 5-10 business days until the issue is resolved.

==Additional information==

For more details about Teltonika’s telematics products, services, and support policies, please refer to the following resources on our websites:

Product listings
A comprehensive list of all Teltonika’s telematics products and solutions currently in the market is available on our website.

Product launch dates and firmware updates
Information regarding product launch dates and the latest firmware versions is regularly updated on our website. We encourage you to check for firmware updates to maintain the security and performance of Teltonika’s telematics devices.

End of Life (EOL) policy
Teltonika’s End of Life (EOL) policy, including details about support timelines and security updates for discontinued telematics products, is outlined on our website.