193
edits
Changes
Setting up Two-Factor Authentication (2FA) in HelpDesk (view source)
Revision as of 14:28, 14 June 2024
, 14 Juneno edit summary
==Introduction==
==Introduction==
==Setting the 2FA==
==Setting the 2FA==
Things you'll need:
'''Things you'll need:'''
1.Your smartphone
1.Your smartphone
Steps:
2.Authenticator app (available on '''Google Play Store''' or '''Apple App Store''')
'''Download APP For Android OS:'''
[[File:GOOGLE_apps.jpg|500x700px]]
'''Download APP For Apple iOS:'''
[[File:APPLE_apps.jpg|500x700px]]
'''Steps:'''
'''1. Download and Install the Authenticator App (Microsoft Authenticator, Google Authenticator or similar)'''
1.Download and Install the Authenticator App (Microsoft Authenticator, Google Authenticator or similar)
'''1.1.''' Open the app store on your smartphone (Google Play Store for Android or Apple App Store for iPhone).
1.1.Open the app store on your smartphone (Google Play Store for Android or Apple App Store for iPhone).
'''1.2.''' Search for e.g. "Google Authenticator" and install the app.
1.2.Search for e.g. "Google Authenticator" and install the app.
'''1.3.''' Depending on the app chosen, you may need to create or sign in with your Google or Microsoft account.
2.Sign in to Helpdesk account
'''2. Sign in to Helpdesk account'''
2.1.Open the web browser and go to Helpdesk URL:
'''2.1.''' Open the web browser and go to Helpdesk URL:
https://helpdesk.teltonika-iot-group.com
https://helpdesk.teltonika-iot-group.com
'''2.2.''' Log in to your account using your username and password.
3.1.After a successful login attempt, you will be presented with a pop-up window in the middle of the screen. This window will contain a large QR code and instructions to set up 2FA using an authentication app. Leave this window open.
'''3. Enable 2FA and proceed with the setup'''
'''3.1.''' After a successful login attempt, you will be presented with a pop-up window in the middle of the screen. This window will contain a large QR code and instructions to set up 2FA using an authentication app. Leave this window open.
[[File:2FA.png|alt=|left|453x453px|thumb]]
4.2.Press “Add” and choose “Scan QR Code”: Use your phone's camera to scan the QR code displayed in the 2FA setup window on your computer screen. If desired, secret key can be entered manually by hand, we recommend to scan it with camera.
'''4. Sync Helpdesk with Authenticator app'''
'''4.1.''' Launch the Authenticator app on your smartphone.
'''4.2.''' Press “Add” and choose “Scan QR Code”: Use your phone's camera to scan the QR code displayed in the 2FA setup window on your computer screen. If desired, secret key can be entered manually by hand, we recommend to scan it with camera.
5.3.Enter code displayed in your Authenticator app to Helpdesk window.
'''5. Verify and Complete Setup'''
'''5.1.''' After scanning the QR code or entering the secret key, a new account will be added to your Authenticator app.
'''5.2.''' The app will generate a unique 6-digit code that changes every minute.
'''5.3.''' Enter code displayed in your Authenticator app to Helpdesk window.
Once you enter the correct code, the 2FA setup will be complete.
Once you enter the correct code, the 2FA setup will be complete.
From now on, with every new log in to Helpdesk, you will be asked to enter code displayed in your Authenticator app.
From now on, with every new log in to Helpdesk, you will be asked to enter code displayed in your Authenticator app.
[[Category:General Information]]
