Product Maintenance Policy
Ensuring the Longevity and Performance of Your Product
At TELTONIKA TELEMATICS UAB, we are committed to delivering high-quality Internet of Things products, including trackers, sensors & beacons, video telematics solutions and accessories related to the telematic equipment. To ensure optimal performance, security, and reliability, firmware updates are released. This policy outlines the importance of maintaining updated firmware and the responsibilities regarding installation, updates, and overall device care.
FIRMWARE UPDATES
Firmware updates are an essential part of maintaining telematics devices. They not only secure your devices but also ensure continuous improvements in functionality, stability, and performance.
Performance Improvements
Firmware updates optimize the internal software that powers your telematics hardware, ensuring reliable and efficient operation. They fix bugs and software glitches that may impact device stability or accuracy. Enhancements often result in better memory usage, faster data processing, and smoother communication between devices and servers. Regular updates reduce the risk of unexpected malfunctions or system downtimes, keeping your fleet monitoring consistent.
Feature Updates
With each firmware update, new tools and functionalities may be introduced to enhance your telematics system. Updates can provide more advanced configuration options, allowing for greater control over device behavior and data reporting. They may also improve compatibility with the latest vehicle models, accessories, and third-party platforms. Staying up to date ensures your telematics devices remain aligned with evolving industry standards and technologies.
PROPER DEVICE INSTALLATION AND CARE
Proper installation and maintenance of telematics devices are key to ensuring their longevity and preventing hardware failures. The following section outlines the requirements for setting up and maintaining your devices.
Devices should be securely mounted. Devices should not be left to move freely or placed in unstable locations where they can fall or be damaged.
Use appropriate cable management techniques to organize and secure cables connected to your devices. This not only ensures a tidy setup but also prevents accidental disconnections and reduces the risk of physical damage to the cables and connectors.
Ensure that devices are connected to a stable and reliable power supply. Surge protectors or uninterruptible power supplies can be used to protect against power fluctuations and outages.
CLIENT RESPONSIBILITIES
To ensure the ongoing security and performance of networking devices, clients have an active role in keeping devices updated and properly maintained.
Regular Firmware Updates
Clients should check for firmware updates at least once a quarter to ensure they are running the latest version. This helps avoid security risks and ensures optimal performance.
Methods to Check Updates
Visit our Firmware Wiki Downloads page for the latest updates - Wiki page. Subscribe to our newsletter to receive the latest firmware update notifications directly to your inbox.
COMPANY DISCLAIMER
TELTONIKA TELEMATICS UAB is not responsible for any performance issues or malfunctions that result from the failure to update firmware regularly. Clients are solely responsible for ensuring their devices are running the most up-to-date firmware versions to protect their networks and maintain optimal device performance.
Support for devices running outdated firmware may be limited or unavailable. In such cases, clients may need to update their firmware before receiving full support services.
TELTONIKA TELEMATICS UAB strives to deliver high-quality, reliable firmware updates for all products. Minor bugs or imperfections that do not substantially affect the overall performance, functionality, or security of the product do not warrant claims for refunds, compensation, or damages. In the event of any critical issues or those affecting product performance, we will take appropriate measures to provide fixes or updates through future firmware releases.
Clients are encouraged to regularly update their devices to ensure the best possible performance and to report any significant issues to our technical support team for prompt attention.
Firmware and its updates are the intellectual property of TELTONIKA TELEMATICS UAB and protected under copyright law. Copying and distribution of the firmware and its updates outside TELTONIKA TELEMATICS UAB products is an infringement of copyright and is subject to liability. Clients also shall not, and shall not permit any third party to, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or structure of any firmware. This prohibition includes but is not limited to any efforts to modify, adapt, create derivative works from, or otherwise exploit the firmware in a manner not expressly authorized by TELTONIKA TELEMATICS UAB.