FOTA WEB FAQ

Frequently Asked Questions

• How to get the access to the FOTA WEB?

Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.

• What features does the FOTA WEB have?

The FOTA WEB is a powerful web tool, which allows to:
Update devices Firmware and Configuration
See the Active devices Statuses
Search for devices, according to IMEI, SN or description
Filter devices according to Firmware, Model, Group, Company, Configuration, Spec ID and more.
Create new User companies
Group devices
Download Logs, Configuration from devices
TCT web configurator
More Information about the possibilities is in our wiki manual. >>> FOTA WEB

• Some of devices I have do not appear in my FOTA WEB. How can I make the device appear in my account?

Please contact your Sales Managers, devices that are bought from third parties are not added automatically to your FOTA WEB account.

• How to know that the device successfully uploaded Firmware and Configuration?

The device update status changes in this order:
1. After assigning the firmware/configuration file > Device status will be shown as pending.
2. Then the device connects to FOTA WEB (by default device will connect to FOTA WEB every 12 hours to check if any tasks are pending), its status will change to updating.
3. After the device finalizes an update, then the device status will change to the completed.

• Why the device does not connect instantly to the FOTA WEB when I assign the update?

The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours by default for the device to connect. The connection period can be changed in the device configuration.

• How to know which task I assigned will be done first?

Tasks in FOTA WEB are executed in the following priority:
1. Upload OBD OEM Configuration for the device: FMB001,FMC001,FMM001,FMC003,FMM003,FMB003,FMM00A,FMC00A.
2. Upload Firmware to the device
3. Upload Configuration to the device
4. Download LOGS from the device
5. Download Configuration from the device
6. Upload the Certificate to the device

• Which devices have the availability to use FOTA WEB?

FOTA WEB supports FMBXXX, FMCXXX, FMMXXX, FMPXXX, FMTXXX, FTXXXX, TFT100, TST100, TATXXX, FMUXXX, MTB100, MSP500 GH5200 and TMT250 devices, except these devices: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX and FM36YX, other not mentioned device models are not supported.

• Why are some of the devices seems to not connect to the FOTA WEB, updates are still pending?

Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive.
Make sure that the FOTA WEB settings are set according to the manual. >>> Getting Started 
Due to factors like system load and device network quality, Teltonika Telematics cannot guarantee immediate FOTA WEB task execution. 
To ensure optimal FOTA WEB performance, we recommend the following: 
Scheduled Updates - Devices should follow a configured schedule on your devices to avoid overwhelming the system. 
Staggered Deployment - Minimize simultaneous "web_connect" requests from multiple devices to maintain optimal system responsiveness and prevent peak server loads. 
By adhering to these guidelines, you can maximize the efficiency and reliability of your device's updates using FOTA WEB. 

• What are account settings and where can they be found?

The account settings can be found by clicking settings in the top right corner.
Account name - displays your account email address and company level to which you are assigned to.
Language - this option allows you to change the display language for Fota WEB.
API tokens - Generates an API token for the application to use when requesting FOTA WEB services.
Security - Used to change the password and enable/change 2FA authentication of your account.
Time zone - this option allows you to change the time zone for Fota WEB.
Tutorials - basic introduction and explanation tutorial to FOTA Web.
Additional information about FOTA API. >>> FOTA API

• What to do if IMSI or ICCID information is not available in FOTA WEB?

1.Create a Helpdesk ticket for the support team to resolve the issue.
2.Import manually using the Import device data feature.

• How are the company levels attributed in FOTA WEB?

A level is attributed to a company depending on the stage of our business partnership. Please contact your Teltonika Telematics provider to get more details.

• When will the company levels come into force?

Time and feature aspects of company levels will come into force on January 30th, 2024. Resource and API aspects will be applied on July 16th, 2024. We will send additional reminders before the implementation dates.

• I have more child companies, users and / or configuration files than my current level allows. What will happen with extra entities?

Extra entities will continue to be available in your FOTA WEB account. However, there will be no possibility to create new companies, users and / or configuration files until extra entities are deleted.

• Will the contents of Company levels change in future?

The contents of each level might change in future, depending on the new features released in FOTA WEB or on growth of the system itself. Meantime the core functionality, like remote device update feature, will continue to be available for all Teltonika Telematics clients. Any change we might introduce in future will be announced in advance.

• Each of the levels has expiration period for tasks and files. How this period will be calculated?

The expiration date for tasks will be calculated starting from task creation. It will allow us to define for how long the tasks could have a status “Pending” in FOTA WEB. The expiration date for files will be calculated starting from the last day if was used in any way (for example, used in a task). It will allow us to detect the files that are not relevant to our clients anymore. Please pay attention to the following changes that might affect tasks, task groups, device change history, and files.