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[[File:Tachosync_dashboard.png|300px|TachoSync|right|frameless]]
!'''Cards become unresponsive after inactivity'''
[https://tacho.teltonika.lt '''TachoSync'''] is a cloud-based SaaS (Software-as-a-Service) solution that streamlines remote download and management of tachograph data, ensuring effortless compliance and operational efficiency.
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<br><br>
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As we developed TachoSync, we focused on providing an exceptional user experience while listening to our customers and learning from the journey with our previous product [[WEB Tacho]]. We’ve taken valuable feedback, improved upon long-standing requests, addressed known issues, and—importantly—kept intact the features and functionality that worked best. Our mission has always been to make tachograph data retrieval effortless, and we hope you’ll feel that in every interaction with our product.
'''<u>Symptoms</u>'''
== Platform Structure ==
* CCA shows as ''connected''.
* '''[[TachoSync/01. Dashboard & System Overview|01. Dashboard & System Overview]]''' — General UI navigation, global settings, platform billing credits, and system release notes.
* Company cards become unresponsive or show communication errors after a period of inactivity.
* '''[[TachoSync/02. Vehicles|02. Vehicles]]''' — Configuration for automated remote download (RDL) schedules, device pairing (IMEI/VRN), and tracking hardware compatibility.
* Restarting the '''CCA Windows service''' restores functionality temporarily.
* '''[[TachoSync/03. Drivers|03. Drivers]]''' — Driver profile management and driver tachograph card download configurations.
* '''[[TachoSync/04. Files|04. Files]]''' — Technical documentation regarding secure DDD file ingestion, parsing logic, and storage data retention.
* '''[[TachoSync/05. Companies|05. Companies]]''' — Multi-tenancy fleet structures, background Company Card Authenticator (CCA) setup, and card reader configurations.
* '''[[TachoSync/06. Users|06. Users]]''' — User profile creation and Role-Based Access Control (RBAC) permission matrices.
* '''[[TachoSync/07. Integrations|07. Integrations]]''' — Developer resources, including REST API endpoints, webhooks, and automated outbound SFTP file synchronization.


'''<u>Cause</u>'''
[[Category:Software & Applications]]
* Windows '''USB selective suspend''' may put idle USB ports into a low power state.
* USB smart card readers do not always recover correctly when the port resumes.
* As a result, CCA loses communication with the reader.
 
'''<u>Workarounds</u>''' <br>
'''<big>Option A</big> — Disable USB selective suspend (recommended)'''
* Control Panel → Hardware and Sound → Power Options
* Change plan settings → Change advanced power settings
* USB settings → USB selective suspend setting → '''Disabled'''.
* Apply for Plugged in (and On battery, if applicable).
 
'''<big>Option B</big> — Disable USB power management per device'''
* Open '''Device Manager'''.
* Expand '''Universal Serial Bus controllers'''.
* For each '''USB Root Hub''':
** Right click → Properties → Power Management.
** Uncheck '''Allow''' the computer to turn off this device to save power.
 
'''Notes:'''<br>
* This is a '''Windows power management behavior''', not a CCA defect.
* The issue is more likely to occur on non‑dedicated PCs with active power‑saving settings.
* For dedicated CCA hosts, '''Option A''' is usually the simplest solution.
 
''For more information'':<br>
[https://learn.microsoft.com/en-us/windows-hardware/drivers/usbcon/usb-selective-suspend Microsoft documentation]|[https://www.pugetsystems.com/support/guides/how-to-disable-usb-selective-suspend-1190/ Puget Systems guide]|[https://www.ninjaone.com/blog/configure-usb-selective-suspend/ NinjaOne guide]
|}

Latest revision as of 10:02, 19 June 2026

Main Page > Software & Applications > TEST-T
TachoSync
TachoSync

TachoSync is a cloud-based SaaS (Software-as-a-Service) solution that streamlines remote download and management of tachograph data, ensuring effortless compliance and operational efficiency.

As we developed TachoSync, we focused on providing an exceptional user experience while listening to our customers and learning from the journey with our previous product WEB Tacho. We’ve taken valuable feedback, improved upon long-standing requests, addressed known issues, and—importantly—kept intact the features and functionality that worked best. Our mission has always been to make tachograph data retrieval effortless, and we hope you’ll feel that in every interaction with our product.

Platform Structure

  • 01. Dashboard & System Overview — General UI navigation, global settings, platform billing credits, and system release notes.
  • 02. Vehicles — Configuration for automated remote download (RDL) schedules, device pairing (IMEI/VRN), and tracking hardware compatibility.
  • 03. Drivers — Driver profile management and driver tachograph card download configurations.
  • 04. Files — Technical documentation regarding secure DDD file ingestion, parsing logic, and storage data retention.
  • 05. Companies — Multi-tenancy fleet structures, background Company Card Authenticator (CCA) setup, and card reader configurations.
  • 06. Users — User profile creation and Role-Based Access Control (RBAC) permission matrices.
  • 07. Integrations — Developer resources, including REST API endpoints, webhooks, and automated outbound SFTP file synchronization.