Changes

==Introduction==

==Introduction==

Efficiency is the ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing the desired result. Technical support department desired result is a resolved query, which leads to Your satisfaction.

Efficiency is the ability to avoid wasting materials, energy, efforts, money, and time in doing something or in producing the desired result. The technical support department desired result is a resolved query, which leads to Your satisfaction.

This guide will walk you through the process what information helps answer queries more efficiently and accelerate the process of solving any questions you might have. Time will not be spent in search of details required to solve a query and this way You will save from 2 to 3 days of time.

This guide will walk you through the process of what information helps answer queries more efficiently and accelerate the process of solving any questions you might have. Time will not be spent in search of details required to solve a query and this way You will save from 2 to 3 days of time.

'''2. Specify the number of devices and how often the issue repeats'''

'''2. Specify the number of devices and how often the issue repeats'''

Repeating: Often/Randomly/Everyday/There is a pattern/Under certain conditions;

Repeating: Often/Randomly/every day/There is a pattern/Under certain conditions;

'''If the Repeating is specified as “Under certain conditions”–write on how to repeat those conditions'''

'''If the Repeating is specified as “Under certain conditions”–write on how to repeat those conditions'''

[[FMB getinfo|''getinfo'']] [[FMB getver|''getver'']] [[FMB getstatus|''getstatus'']] [[FMB getgps|''getgps'']] can be used to provide valuable information.

[[FMB getinfo|''getinfo'']] [[FMB getver|''getver'']] [[FMB getstatus|''getstatus'']] [[FMB getgps|''getgps'']] can be used to provide valuable information.

| style="vertical-align: middle; text-align: center;" |Depending on the issue, Status information will allow us to analyze the issue more quickly and possibly provide a solution immediately.

| style="vertical-align: middle; text-align: center;" |Depending on the issue, Status information will allow us to analyze the issue more quickly and possibly provide a solution immediately.

| style="vertical-align: middle; text-align: center;" |SMS responses to [[FMB getver|''getver'']] from device:

| style="vertical-align: middle; text-align: center;" |SMS responses to [[FMB getver|''getver'']] from device:

'''Note 2.1:''' If the device is installed in a vehicle and deployed in the field you can use FOTA WEB to download these files remotely.

'''Note 2.1:''' If the device is installed in a vehicle and deployed in the field you can use FOTA WEB to download these files remotely.

'''3. Make log file during/replicating the issue:'''

'''3. Make logfile during/replicating the issue:'''

If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends to attach it to the query. When logs are made they export your current configuration as well.

If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends to attach it to the query. When logs are made they export your current configuration as well.

'''4. Find DUMP/LOG files:'''  

'''4. Find DUMP/LOG files:'''  

After the logging is done  "Open directory" button in the configurator to find your DUMP, LOG and CFG files.  

After the logging is done  "Open directory" button in the configurator to find your DUMP, LOG, and CFG files.  

'''5. Taking configuration file separately:'''

'''5. Taking configuration file separately:'''

If you have not made a DUMP or log file in previous steps, export your configuration file by using the "Save to file" button.

If you have not made a DUMP or log file in previous steps, export your configuration file by using the "Save to file" button.

'''Note 5.1:''' In the GIF file is saved to Documents folder for quick access by pressing the "Open directory" button in the configurator. You may choose a different save location.

'''Note 5.1:''' In the GIF file is saved to the Documents folder for quick access by pressing the "Open directory" button in the configurator. You may choose a different save location.

==Quick links==

==Quick links==

[[Fleet_management_FAQ|FAQ]]

[[Frequently Asked Questions - FAQ]]

[[FMB_SMS/GPRS_Commands|FMB SMS/GPRS command list]]

[[FMB_SMS/GPRS_Commands|FMB SMS/GPRS command list]]

[[FMB_AVL_ID|FMB parameter list]]

[[Teltonika Data Sending Protocols|Protocols]]

[[Teltonika Data Sending Protocols|Protocols]]

[[Category: Frequently Asked Questions - FAQ]]