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− | __TOC__
| + | ==Solution applies for these devices== |
− | '''Solution applies for these devices'''
| + | '''[[FMB001]]''' '''[[FMC001]]''' '''[[FMM001]]''' '''[[FMB003]]''' '''[[FMC003]]''' '''[[FMM003]]''' |
− | '''[[FMB001]]''' '''[[FMC001]]''' '''[[FMM001]]''' '''[[FMB003]]''' '''[[FMC003]]''' '''[[FMM003]]''' '''[[FMC00A]]''' '''[[FMM00A]]''' | |
− | == '''OBD Data Debugging''' ==
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− | === Device does not read listed OBD OEM parameters ===
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− | If you have a vehicle that is listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] but OBD OEM is not read - follow the log capturing guide below.
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− | ==== Capturing OBD logs from FMX00X via OEM Reset ====
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− | #Update the device to the latest firmware available. Preferably '''03.28.03.Rev.97''' or newer.
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− | #Check for the Configuration. On certain vehicles VIN number is not read automatically - Usually it is with EVs. For this matter check '''[[OBD_Device_Debugging#OBD_Feature|OBD Feature]]'''
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− | #Make sure that the FMX00X is '''[https://www.youtube.com/watch?v=RJllm9verYg&ab_channel=TeltonikaTelematics connected properly]''' to the OBDII Socket.
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− | #'''Start vehicle engine'''.
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− | #Send following '''SMS commands''' to FMX00X device:
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− | #*If you have set SMS login and password:<code>login pass oemreset</code>
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− | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>oemreset</code>
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− | #*You can use '''OEM Reset''' button in '''Configurator Tool''' as well.
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− | #*[[Image:OEMRESET.png|650px]]
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− | #After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''.
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− | #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
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− | #Proceed with log collecting within 1 hour '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]'''
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− | === Requesting for OBD OEM Support / General Problems ===
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− | If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below.
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− | ==== Capturing OBD logs from FMX00X with Filters ====
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− | #Update the device to the latest firmware available.
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− | #Make sure that the FMX00X is '''[https://www.youtube.com/watch?v=RJllm9verYg&ab_channel=TeltonikaTelematics connected properly]''' to the OBDII Socket.
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− | #'''Start vehicle engine'''.
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− | #Send following '''SMS commands''' to FMX00X device:
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− | #*If you have set SMS login and password:<code>login pass log2sdfilterset 0;2;3;4;1</code>
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− | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;2;3;4;1</code> <p>If command <code>log2sdfilterset</code> was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:5</code></p>
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− | #After the SMS response message OBD log capturing will be started.
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− | #OBD Function will not work, if vehicle is turned off or not moving - meaning that you need to test drive it for around 10 minutes.
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− | #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
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− | #After the test drive, '''turn off''' vehicle engine.
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− | #'''Download''' captured log files '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]'''
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− | == '''Log Collecting''' == | + | == Basic OBD OEM Configuration == |
− | === Download logs via '''Teltonika Configurator''' ===
| + | * You need to make sure that your vehicle is supported with OBD OEM parameters. Compatibility can be checked here: [[OBD_supported_vehicle_list|'''OBD Supported Vehicle List''']] |
− | [[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
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− | #
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− | === Download logs via '''FOTA WEB''' ===
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− | <p>[[Image:CollectingLOG.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log''' → '''From Oldest''' → '''Count 10''' (10 <span>files. Each log size up to 1 MB</span>)→[[File:Fota_download_v2.png|90px|link=]]<br>To start download process at once send following SMS command:
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− | #*If you have set SMS login and password: <code>login pass web_connect</code>
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− | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:Receive internal log.png|450px|link=]]</p>
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− | <!--
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− | #*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
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− | -->
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− | #These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation.
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− | | |
− | == '''Basic OBD OEM Configuration''' ==
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− | * You need to make sure that your vehicle is supported with OBD OEM parameters. Compatibility can be checked here: [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] | |
| * Enable [[Codec#Codec_8_Extended|'''Codec 8 Extended''']] Protocol | | * Enable [[Codec#Codec_8_Extended|'''Codec 8 Extended''']] Protocol |
| [[Image:Data_protocol.gif|230px]] | | [[Image:Data_protocol.gif|230px]] |
| * Configure '''Ignition Settings''' according to your vehicle. | | * Configure '''Ignition Settings''' according to your vehicle. |
− | If the vehicle is equipped with '''Internal Combustion Engine''', it is recommended to keep '''Ignition Source settings''' with ''Power Voltage''. Otherwise, if it is an '''EV/HV''', set '''Ignition Source settings''' as ''Accelerometer''. | + | If it is a vehicle equipped with Internal Combustion Engine, it is recommended to Keep Ignition Source settings with Power Voltage |
− | * Check if '''OBD Feature''' is ''Enabled''
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− | For '''Internal Combustion Engine & HV''' ''OBD (Auto)'' must be Checked. <span style="color:blue">If it is an '''EV''', ''use Non-OBD compliant and enter VIN Source Manually</span>''.
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− | * Now it is necessary to enable OBD OEM parameters according to the vehicle list
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− | [[Image:OEM_Example.png|750px]]
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− | Let's say we have a VW Polo 2016. The list tells that '''Mileage''' (AVL ID 389), '''Fuel Level in Liters''' (AVL ID 390) and '''Fuel Level in %''' (AVL ID 48) is supported.
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− | * Enable the listed parameters
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− | [[Image:OBD_Fuel.png|950px]]
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− | Enabled Fuel Level in % (AVL ID 48) Parameter.
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− | [[Image:OBD_OEM.png|950px]]
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− | Enabled Mileage (AVL ID 389) and Fuel Level in Liters (AVL ID 390) Parameter.
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− | * After enabling the parameters proceed with installation of FMX00X device into the OBDII port.
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− | Once the device is installed, turn on the Ignition and send SMS command '''web_connect'''. This will force the device to acquire OBD OEM File from FOTA WEB.
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− | ===Verify the Status on FOTA WEB ===
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− | * Open your FOTA WEB account
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− | * Find device by IMEI
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− | {| class="wikitable"
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− | ! Under ''Details'', ''OBD'' section, you should see the ''VIN Number'' of your vehicle: !! Under ''Tasks'', you can verify if the file is delivered to the device or not:
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− | |-
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− | |[[File:Task 5.png|500px]] || [[File:Task 4.png|500px]]
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− | |-
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− | |}
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− | Lastly, check your server for the availability of OBD OEM Data.
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− | | |
− | == '''OBD Feature''' ==
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− | === OBD Feature for Vehicles with Internal Combustion Engine ===
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− | [[Image:OBD_Regular_AutoVIN.png|650px]]
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− | Regular configuration for vehicles with Internal Combustion engines. '''OBD Feature''' OBD (Auto), '''Vin Source''' (Auto).
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− | [[Image:OBD_Regular_ManualVIN.png|650px]]
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− | If Auto VIN reading does not work, enter VIN Number manually.
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− | === OBD Feature for EVs ===
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− | [[Image:OBD_EV_ManualVIN.png|650px]]
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− | Configuration for EVs. '''OBD Feature''' Non-OBD compliant, '''Vin Source''' (Manual) - enter VIN Number manually.
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− | | |
− | == '''Renault''' & '''Peugeot''' Specific FMB003 Information ==
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− | If you have Renault or Peugeot vehicle and OBD OEM does not work, check if you have the latest FMB003 Hardware.
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− | ===Verify FMB003 Hardware Status on FOTA WEB ===
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− | * Open your FOTA WEB account
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− | * Find device by IMEI
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− | {| class="wikitable"
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− | ! '''OLD HARDWARE''' !! '''NEWER HARDWARE'''
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− | |-
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− | |[[Image:FMB003_OLDHW.png|500px]] || [[Image:FMB003_77HW.png|500px]]
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− | |-
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− | |}
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− | With this example '''<span style="color:red">FMB003OENJ01</span>''' is an old hardware and '''<span style="color:green">FMB00377NJ01</span>''' being a newer one. If Product Code contains - FMB003'''<span style="color:red">OE</span>''' consider getting a newer Hardware. Contact your Sales Manager for more information.
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