Changes

1. Check the status window of the configurator.  

1. Check the status window of the configurator.  

Start the configurator and connect to the device to the computer via USB or via Bluetooth. Once in the configurator, you will be defaulted to the Status window, when the parameters load, select GSM info tab and check whether the device reads the SIM card properly and has a GPRS signal

Start the configurator and connect to the device to the computer via USB or via Bluetooth®. Once in the configurator, you will be defaulted to the Status window, when the parameters load, select the GSM info tab and check whether the device reads the SIM card properly and has a GPRS signal

[[Image:GSM_STATUS.png|center]]

[[Image:GSM_STATUS.png|center]]

3. PIN code request is enabled on SIM card

3. PIN code request is enabled on SIM card

It’s recommended to disable PIN code requests before inserting SIM card into the device

It’s recommended to disable PIN code requests before inserting a SIM card into the device

4. The device has no GSM signal

4. The device has no GSM signal

There is no GSM network coverage in the area or GSM antenna is not connected, broken.  

There is no GSM network coverage in the area or the GSM antenna is not connected, broken.  

Make a call to the device to make sure that the device connected to the GSM network. You should hear a normal calling tone. If you can’t check GSM network coverage with mobile phone and the device has an external antenna try another GSM antenna, if you have a spare one.

Make a call to the device to make sure that the device connected to the GSM network. You should hear a normal calling tone. If you can’t check GSM network coverage with mobile phone and the device has an external antenna try another GSM antenna, if you have a spare one.

7. The device is not receiving GPS signal from satellites

7. The device is not receiving GPS signal from satellites

7.1. Check time synchronization. If you have default configuration: every time the device was disconnected from a power source or a device reset has been done, after power up the device must connect to the operator or NTP server to synchronize its internal clock. Otherwise, the device will not send data if the time has not been synchronized. You can check if the time was synchronized by connecting the device to a configurator tool.

7.1. Check time synchronization. If you have a default configuration: every time the device was disconnected from a power source or a device reset has been done, after power up the device must connect to the operator or NTP server to synchronize its internal clock. Otherwise, the device will not send data if the time has not been synchronized. You can check if the time was synchronized by connecting the device to a configurator tool.

[[Image:DEVICE_INFO.png|center]]

[[Image:DEVICE_INFO.png|center]]

7.3. GPS antenna has been mounted in the wrong place. Make sure the GPS antenna is mounted in a place where it can see the clear sky, and there are no obstructions (especially metal ones) around and above it. Make sure you use a working GPS antenna. Try another GPS antenna if you have a spare one.

7.3. GPS antenna has been mounted in the wrong place. Make sure the GPS antenna is mounted in a place where it can see the clear sky, and there are no obstructions (especially metal ones) around and above it. Make sure you use a working GPS antenna. Try another GPS antenna if you have a spare one.

[[Category: Fleet management FAQ]]

[[Category: Frequently Asked Questions - FAQ]]