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| #After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''. | | #After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''. |
| #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible. | | #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible. |
− | #Proceed with log collecting within 1 hour [[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]] | + | #Proceed with log collecting within 1 hour '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]''' |
− | You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''.
| |
| === Requesting for OBD OEM Support / General Problems === | | === Requesting for OBD OEM Support / General Problems === |
| If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below. | | If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below. |
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| #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible. | | #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible. |
| #After the test drive, '''turn off''' vehicle engine. | | #After the test drive, '''turn off''' vehicle engine. |
− | #'''Download''' captured log files [[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]] | + | #'''Download''' captured log files '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]''' |
− | You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''.
| + | |
| == '''Log Collecting''' == | | == '''Log Collecting''' == |
| === Download logs via '''Teltonika Configurator''' === | | === Download logs via '''Teltonika Configurator''' === |