Difference between revisions of "FOTA WEB FAQ"

From Wiki Knowledge Base | Teltonika GPS
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! style="background: black; color: white;" |Information Links:
 
! style="background: black; color: white;" |Information Links:
 
|-
 
|-
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! style="text-align: left;" |How to get the access to the FOTA?
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! style="text-align: left;" |How to get the access to the FOTA WEB?
 
||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.||
 
||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.||
 
|-
 
|-
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|'''What feature do the FOTA have?'''
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|'''What feature do the FOTA WEB have?'''
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|'''The FOTA is a powerful web tool, which allows to:'''
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|'''The FOTA WEB is a powerful web tool, which allows to:'''
 
'''Update''' the devices '''Firmware''' '''and Configuration'''
 
'''Update''' the devices '''Firmware''' '''and Configuration'''
  
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'''Download''' the '''Logs''', '''Configuration''' from the devices
 
'''Download''' the '''Logs''', '''Configuration''' from the devices
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|More Information about the possibilities is in our wiki manual  '''[[FOTA]]'''
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|More Information about the possibilities is in our wiki manual  '''[[FOTA WEB]]'''
 
|-
 
|-
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! style="text-align: left;" |Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account?
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! style="text-align: left;" |Some of the devices I have do not appear in my FOTA WEB. How can I make the device appear in my account?
 
||Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.||
 
||Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.||
 
|-
 
|-
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1. You just assigned the firmware > Device will be showed as pending status.
 
1. You just assigned the firmware > Device will be showed as pending status.
  
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2. After some time (by default device will connect to FOTA every 12 hours to check if there are any tasks pending) the device will change the status to updating.
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2. After some time (by default device will connect to FOTA WEB every 12 hours to check if there are any tasks pending) the device will change the status to updating.
  
 
3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete.
 
3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete.
 
|
 
|
 
|-
 
|-
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! style="text-align: left;" |Why the device does not connect instantly to the FOTA when I assign the update?
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! style="text-align: left;" |Why the device does not connect instantly to the FOTA WEB when I assign the update?
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||The connection to the FOTA comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the '''SMS/GPRS''' command '''to make the instant connection''' to the FOTA. Please check the SMS command '''web_connect''' in the link provided.
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||The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the '''SMS/GPRS''' command '''to make the instant connection''' to the FOTA WEB. Please check the SMS command '''web_connect''' in the link provided.
 
|| '''[[FMB SMS/GPRS Commands]]'''
 
|| '''[[FMB SMS/GPRS Commands]]'''
 
|-
 
|-
 
|'''How to know which task I assigned will be done first?'''
 
|'''How to know which task I assigned will be done first?'''
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|Tasks in FOTA are executed as follows:
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|Tasks in FOTA WEB are executed as follows:
  
 
1. Upload OBD OEM Configuration for the device '''[[FMB003]]'''.
 
1. Upload OBD OEM Configuration for the device '''[[FMB003]]'''.
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|
 
|
 
|-
 
|-
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|'''Which devices have the availability to use FOTA?'''
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|'''Which devices have the availability to use FOTA WEB?'''
 
|The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.
 
|The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.
 
FM36YX only supports the firmware updates.
 
FM36YX only supports the firmware updates.
 
|
 
|
 
|-
 
|-
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|'''Some of the devices seems to not connect to the FOTA. Updates are still pending.'''
+
|'''Some of the devices seems to not connect to the FOTA WEB. Updates are still pending.'''
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|Make sure that the devices have the required Firmware version 01.03.13 for FOTA supportive. Make sure that the FOTA settings are set according to the manual.
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|Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive. Make sure that the FOTA WEB settings are set according to the manual.
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|[[FOTA Getting Started|Getting Started]]
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|[[FOTA WEB Getting Started|Getting Started]]
 
|}
 
|}
 
[[Category:FOTA WEB]]
 
[[Category:FOTA WEB]]

Revision as of 19:17, 28 April 2021

Main Page > Software & Applications > FOTA WEB > FOTA WEB FAQ

The main questions and answers listed in the selected FAQ section.

Question Answers Information Links:
How to get the access to the FOTA WEB? Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.
What feature do the FOTA WEB have? The FOTA WEB is a powerful web tool, which allows to:

Update the devices Firmware and Configuration

See the Active devices Statuses

Search the devices, according to IMEI, SN, Configuration, Firmware, Groups or Status.

Filter the devices according to Firmware, Model, Groups, Companies, and more.

Create new User companies

Group the devices

Download the Logs, Configuration from the devices

More Information about the possibilities is in our wiki manual FOTA WEB
Some of the devices I have do not appear in my FOTA WEB. How can I make the device appear in my account? Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.
How to know that the device successfully uploaded Firmware and Configuration? The device status will change to the complete.

The device status will change in this order:

1. You just assigned the firmware > Device will be showed as pending status.

2. After some time (by default device will connect to FOTA WEB every 12 hours to check if there are any tasks pending) the device will change the status to updating.

3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete.

Why the device does not connect instantly to the FOTA WEB when I assign the update? The connection to the FOTA WEB comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the SMS/GPRS command to make the instant connection to the FOTA WEB. Please check the SMS command web_connect in the link provided. FMB SMS/GPRS Commands
How to know which task I assigned will be done first? Tasks in FOTA WEB are executed as follows:

1. Upload OBD OEM Configuration for the device FMB003.

2. Upload FW to the device

3. Upload CFG to the device

4. Download LOGS from the device

5. Download CFG from the device

Which devices have the availability to use FOTA WEB? The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.

FM36YX only supports the firmware updates.

Some of the devices seems to not connect to the FOTA WEB. Updates are still pending. Make sure that the devices have the required Firmware version 01.03.13 for FOTA WEB supportive. Make sure that the FOTA WEB settings are set according to the manual. Getting Started
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