Difference between revisions of "TST"
From Wiki Knowledge Base | Teltonika GPS
| Line 1: | Line 1: | ||
__TOC__ | __TOC__ | ||
| − | + | =1.Terms and descriptions= | |
| + | |||
| + | # '''TPS''' – Technical support department; | ||
| + | # '''PV''' – Sales manager; | ||
| + | # '''RnD''' – "Research and Development" department; | ||
| + | # '''TVS''' – Procurement Department; | ||
| + | # '''TDK''' - Technical Documentation Coordinators. | ||
| + | |||
| + | |||
| + | ==2. Procedure== | ||
| + | |||
| + | In this page you will find more information about procedure of uploading client's sticker. | ||
| + | Down bellow, step by step procedure is presented how to do it: | ||
| + | |||
| + | # '''PV''' creates a ticket in '''HelpDesk''' platform, specifying details of '''client's sticker''', what kind of information should be on the sticker: logotype itself, layout of other client information, size of the sticker, color code etc.; | ||
| + | # '''TPS engineer''', after he has received a ticket from '''PV''' in '''HelpDesk''' platform, has to evaluate whether this change is necessary at all ( e.g.: maybe he could find and/or offer already existing sticker alternative ) and '''re-check''' whether all necessary information about the sticker is presented: logotype itself, layout of other client information, size of the sticker, color code etc.; | ||
| + | # Received and '''re-checked''' information about client's sticker is then forwarded through '''JIRA''' platform to '''RnD department'''. NOTE: before forwarding information, you have to make sure, that all necessary information about client's sticker is collected properly: logotype itself, layout of other client information, size of the sticker, color code etc.; | ||
| + | # The template of client's sticker, received from '''RnD department''', is returned back to '''PV''' for client's approval; | ||
| + | # After '''TPS engineer''' receives confirmation from '''PV''', that sticker template is '''OK''', '''TPS engineer''' addresses to '''TVS department''', that they could find supplier for creating client's sticker and order some '''SAMPLE''' stickers; | ||
| + | # Price of confirmed sticker '''SAMPLE''' is negotiating with '''[email protected]'''. '''NOTE:''' Negotiation of price is needed, IF client's sticker is very unique or extraordinary; | ||
| + | # Evaluation must be done whether unique instructions of assemblance is needed. If so, then you need to contact '''TDK team''' for creation of such instructions; | ||
| + | # Template of approved client’s stickers and / or instructions of assemblance are uploaded to '''AVS''' platform, based on [[Failų į AVS kėlimo procedūrą]] article. If necessary, new order code is created; | ||
| + | # '''RnD department''' must be informed about newly created position ( Reason: addition of new part ). | ||
| + | '''NOTE:''' Client, who orders his own '''BRAND''' or '''NO BRAND''' on Teltonika devices, he must sign: [[Media:Responsibility confirmation.docx|Responsibility confirmation]]. | ||
| + | |||
[[Category: Technical Support division]] | [[Category: Technical Support division]] | ||
Revision as of 14:34, 23 October 2023
1.Terms and descriptions
- TPS – Technical support department;
- PV – Sales manager;
- RnD – "Research and Development" department;
- TVS – Procurement Department;
- TDK - Technical Documentation Coordinators.
2. Procedure
In this page you will find more information about procedure of uploading client's sticker. Down bellow, step by step procedure is presented how to do it:
- PV creates a ticket in HelpDesk platform, specifying details of client's sticker, what kind of information should be on the sticker: logotype itself, layout of other client information, size of the sticker, color code etc.;
- TPS engineer, after he has received a ticket from PV in HelpDesk platform, has to evaluate whether this change is necessary at all ( e.g.: maybe he could find and/or offer already existing sticker alternative ) and re-check whether all necessary information about the sticker is presented: logotype itself, layout of other client information, size of the sticker, color code etc.;
- Received and re-checked information about client's sticker is then forwarded through JIRA platform to RnD department. NOTE: before forwarding information, you have to make sure, that all necessary information about client's sticker is collected properly: logotype itself, layout of other client information, size of the sticker, color code etc.;
- The template of client's sticker, received from RnD department, is returned back to PV for client's approval;
- After TPS engineer receives confirmation from PV, that sticker template is OK, TPS engineer addresses to TVS department, that they could find supplier for creating client's sticker and order some SAMPLE stickers;
- Price of confirmed sticker SAMPLE is negotiating with [email protected]. NOTE: Negotiation of price is needed, IF client's sticker is very unique or extraordinary;
- Evaluation must be done whether unique instructions of assemblance is needed. If so, then you need to contact TDK team for creation of such instructions;
- Template of approved client’s stickers and / or instructions of assemblance are uploaded to AVS platform, based on Failų į AVS kėlimo procedūrą article. If necessary, new order code is created;
- RnD department must be informed about newly created position ( Reason: addition of new part ).
NOTE: Client, who orders his own BRAND or NO BRAND on Teltonika devices, he must sign: Responsibility confirmation.
