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#After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''.
#After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''.
#During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
#During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
#Proceed with log collecting within 1 hour [[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]
#Proceed with log collecting within 1 hour '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]'''
=== Requesting for OBD OEM Support / General Problems ===
=== Requesting for OBD OEM Support / General Problems ===
If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below.
If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below.
#During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
#During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
#After the test drive, '''turn off''' vehicle engine.
#After the test drive, '''turn off''' vehicle engine.
#'''Download''' captured log files [[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]
#'''Download''' captured log files '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]'''
== '''Log Collecting''' ==
== '''Log Collecting''' ==
=== Download logs via '''Teltonika Configurator''' ===
=== Download logs via '''Teltonika Configurator''' ===
