TEST-T

Cards become unresponsive after inactivity

Symptoms CCA shows as connected. Company cards become unresponsive or show communication errors after a period of inactivity. Restarting the CCA Windows service restores functionality temporarily. Cause Windows USB selective suspend may put idle USB ports into a low power state. USB smart card readers do not always recover correctly when the port resumes. As a result, CCA loses communication with the reader. Workarounds Option A — Disable USB selective suspend (recommended) Control Panel → Hardware and Sound → Power Options Change plan settings → Change advanced power settings USB settings → USB selective suspend setting → Disabled. Apply for Plugged in (and On battery, if applicable). Option B — Disable USB power management per device Open Device Manager. Expand Universal Serial Bus controllers. For each USB Root Hub: Right click → Properties → Power Management. Uncheck Allow the computer to turn off this device to save power. Notes: This is a Windows power management behavior, not a CCA defect. The issue is more likely to occur on non‑dedicated PCs with active power‑saving settings. For dedicated CCA hosts, Option A is usually the simplest solution. For more information: Microsoft documentation|Puget Systems guide|NinjaOne guide