Difference between revisions of "FOTA WEB FAQ"
From Wiki Knowledge Base | Teltonika GPS
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! style="background: black; color: white;" |Information Links: | ! style="background: black; color: white;" |Information Links: | ||
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| − | ! style="text-align: left;" |How to get the access to the FOTA | + | ! style="text-align: left;" |How to get the access to the FOTA? |
||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.|| | ||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.|| | ||
|- | |- | ||
| − | |'''What feature do the FOTA | + | |'''What feature do the FOTA have?''' |
| − | |'''The FOTA | + | |'''The FOTA is a powerful web tool, which allows to:''' |
'''Update''' the devices '''Firmware''' '''and Configuration''' | '''Update''' the devices '''Firmware''' '''and Configuration''' | ||
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|More Information about the possibilities is in our wiki manual: | |More Information about the possibilities is in our wiki manual: | ||
|- | |- | ||
| − | ! style="text-align: left;" |Some of the devices I have do not appear in my FOTA | + | ! style="text-align: left;" |Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account? |
||Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.|| | ||Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account.|| | ||
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1. You just assigned the firmware > Device will be showed as pending status. | 1. You just assigned the firmware > Device will be showed as pending status. | ||
| − | 2. After some time (by default device will connect to FOTA | + | 2. After some time (by default device will connect to FOTA every 12 hours to check if there are any tasks pending) the device will change the status to updating. |
3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete. | 3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete. | ||
| | | | ||
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| − | ! style="text-align: left;" |Why the device does not connect instantly to the FOTA | + | ! style="text-align: left;" |Why the device does not connect instantly to the FOTA when I assign the update? |
| − | ||The connection to the FOTA | + | ||The connection to the FOTA comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the '''SMS/GPRS''' command '''to make the instant connection''' to the FOTA. Please check the SMS command '''web_connect''' in the link provided. |
||[[FMB SMS/GPRS Commands]] | ||[[FMB SMS/GPRS Commands]] | ||
|- | |- | ||
|'''How to know which task I assigned will be done first?''' | |'''How to know which task I assigned will be done first?''' | ||
| − | |Tasks in FOTA | + | |Tasks in FOTA are executed as follows: |
1. Download Black Box from the device | 1. Download Black Box from the device | ||
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| − | |'''Which devices have the availability to use FOTA | + | |'''Which devices have the availability to use FOTA?''' |
|The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices. | |The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices. | ||
FM36YX only supports the firmware updates. | FM36YX only supports the firmware updates. | ||
| | | | ||
|- | |- | ||
| − | |'''Some of the devices seems to not connect to the FOTA | + | |'''Some of the devices seems to not connect to the FOTA. Updates are still pending.''' |
| − | |Make sure that the devices have the required Firmware version 01.03.13 for FOTA | + | |Make sure that the devices have the required Firmware version 01.03.13 for FOTA supportive. Make sure that the FOTA settings are set according to the manual. |
|[[Getting Started v2]] | |[[Getting Started v2]] | ||
|} | |} | ||
Revision as of 02:42, 29 January 2021
Main Page > Software & Applications > FOTA WEB > FOTA WEB FAQThe main questions and answers listed in the selected FAQ section.
| Question | Answers | Information Links: |
|---|---|---|
| How to get the access to the FOTA? | Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send. | |
| What feature do the FOTA have? | The FOTA is a powerful web tool, which allows to:
Update the devices Firmware and Configuration See the Active devices Statuses Search the devices, according to IMEI, SN, Configuration, Firmware Filter the devices according to Firmware, Model, Groups, Companies, and more. Create new User companies Group the devices Download the Logs, Configuration from the devices |
More Information about the possibilities is in our wiki manual: |
| Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account? | Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account. | |
| How to know that the device successfully uploaded Firmware and Configuration? | The device status will change to the complete.
The device status will change in this order: 1. You just assigned the firmware > Device will be showed as pending status. 2. After some time (by default device will connect to FOTA every 12 hours to check if there are any tasks pending) the device will change the status to updating. 3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete. |
|
| Why the device does not connect instantly to the FOTA when I assign the update? | The connection to the FOTA comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the SMS/GPRS command to make the instant connection to the FOTA. Please check the SMS command web_connect in the link provided. | FMB SMS/GPRS Commands |
| How to know which task I assigned will be done first? | Tasks in FOTA are executed as follows:
1. Download Black Box from the device 2. Upload FW to the device 3. Download CFG from the device 4. Download LOGS from the device 5. Upload CFG to the device |
|
| Which devices have the availability to use FOTA? | The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.
FM36YX only supports the firmware updates. |
|
| Some of the devices seems to not connect to the FOTA. Updates are still pending. | Make sure that the devices have the required Firmware version 01.03.13 for FOTA supportive. Make sure that the FOTA settings are set according to the manual. | Getting Started v2 |
