Difference between revisions of "FOTA WEB FAQ"
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'''Download''' the '''Logs''', '''Configuration''' from the devices | '''Download''' the '''Logs''', '''Configuration''' from the devices | ||
| − | |More Information about the possibilities is in our wiki manual '''[[ | + | |More Information about the possibilities is in our wiki manual '''[[FOTA]]''' |
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! style="text-align: left;" |Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account? | ! style="text-align: left;" |Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account? | ||
Revision as of 03:25, 29 January 2021
Main Page > Software & Applications > FOTA WEB > FOTA WEB FAQThe main questions and answers listed in the selected FAQ section.
| Question | Answers | Information Links: |
|---|---|---|
| How to get the access to the FOTA? | Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send. | |
| What feature do the FOTA have? | The FOTA is a powerful web tool, which allows to:
Update the devices Firmware and Configuration See the Active devices Statuses Search the devices, according to IMEI, SN, Configuration, Firmware, Groups or Status. Filter the devices according to Firmware, Model, Groups, Companies, and more. Create new User companies Group the devices Download the Logs, Configuration from the devices |
More Information about the possibilities is in our wiki manual FOTA |
| Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account? | Please contact your Sales Managers, the devices which are bought from the other sources are not added automatically to the account. | |
| How to know that the device successfully uploaded Firmware and Configuration? | The device status will change to the complete.
The device status will change in this order: 1. You just assigned the firmware > Device will be showed as pending status. 2. After some time (by default device will connect to FOTA every 12 hours to check if there are any tasks pending) the device will change the status to updating. 3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete. |
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| Why the device does not connect instantly to the FOTA when I assign the update? | The connection to the FOTA comes from the device's side. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the SMS/GPRS command to make the instant connection to the FOTA. Please check the SMS command web_connect in the link provided. | FMB SMS/GPRS Commands |
| How to know which task I assigned will be done first? | Tasks in FOTA are executed as follows:
1. Upload OBD OEM Configuration for the device FMB003. 2. Upload FW to the device 3. Upload CFG to the device 4. Download LOGS from the device 5. Download CFG from the device |
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| Which devices have the availability to use FOTA? | The unsupported devices are: FMB630, FM6300, FM11, FM1YX, FM2YX, FMA1, FMA2YX, and other older devices.
FM36YX only supports the firmware updates. |
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| Some of the devices seems to not connect to the FOTA. Updates are still pending. | Make sure that the devices have the required Firmware version 01.03.13 for FOTA supportive. Make sure that the FOTA settings are set according to the manual. | Getting Started v2 |
