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| | #Proceed with log collecting within 1 hour. | | #Proceed with log collecting within 1 hour. |
| | You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''. | | You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''. |
| − | ==== Download logs via '''Teltonika Configurator''' ====
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| − | [[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
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| − | #
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| − | ==== Download logs via '''FOTA WEB''' ====
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| − | <p>[[Image:CollectingLOG.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log''' → '''From Oldest''' → '''Count 10''' (10 <span>files. Each log size up to 1 MB</span>)→[[File:Fota_download_v2.png|90px|link=]]<br>To start download process at once send following SMS command:
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| − | #*If you have set SMS login and password: <code>login pass web_connect</code>
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| − | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:Receive internal log.png|450px|link=]]</p>
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| − | <!--
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| − | #*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
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| − | -->
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| − | #These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation.
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| − | === Requesting for OBD OEM Support / General Problems ===
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| − | If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below.
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| | ==== Capturing OBD logs from FMX00X with Filters ==== | | ==== Capturing OBD logs from FMX00X with Filters ==== |
| | #Update the device to the latest firmware available. | | #Update the device to the latest firmware available. |