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#After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''.
#After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''.
#During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
#During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible.
#Proceed with log collecting within 1 hour.
#Proceed with log collecting within 1 hour [[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]
You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''.
You can download logs via '''Teltonika Configurator''' or via '''FOTA WEB'''.
=== Requesting for OBD OEM Support / General Problems ===
=== Requesting for OBD OEM Support / General Problems ===