Changes

RMA guidelines for FM devices (view source)

Revision as of 11:39, 5 July 2019

64 bytes added , 11:39, 5 July 2019

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a. If client ensures that device does have 10-30 V DC power supply and still does not start, such device should be sent to warranty.

</td>

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<td style="text-align: center;">YES, if this issue is true</td>

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<td style="text-align: center;">YES, if this issue is true</td>

<td style="text-align: center;>NOT REQUIRED</td>

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<th width=950 style="text-align: left;">Firmware issue</th>

<th width=200>Eligible for warranty?</th>

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<th width=150>Remote connection status</th>

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<th width=150>Remote connection status</th>

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<tr>

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<td>Device is in boot mode (status LED is blinking fast) – send instruction for device recovery.</td>

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<td>

−

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Device is in boot mode (status LED is blinking fast) – send instruction for device recovery.

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<td style="text-align: center;">NOT REQUIRED</td>

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</td>

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<td style="text-align: center;">NOT REQUIRED</td>

</tr>

<tr>

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<td>Firmware blocked (security firmware) – check firmware description, if it is possible to reflash this firware to base FW.</td>

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<td>

−

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Firmware blocked (security firmware) – check firmware description, if it is possible to reflash this firware to base FW.

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<td style="text-align: center;">NOT REQUIRED</td>

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</td>

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<td style="text-align: center;">NOT REQUIRED</td>

</tr>

<tr>

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<td>Modem failure (Modem initializing, Modem Seems to be Dead).</td>

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<td>

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Modem failure (Modem initializing, Modem Seems to be Dead).

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</td>

<td style="text-align: center;">YES, if the solution does not help</td>

<td style="text-align: center;">IS REQUIRED</td>

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