Changes

This guide will walk you through the process what information helps answer queries more efficiently and accelerate the process of solving any questions you might have. Time will not be spent in search of details required to solve a query and this way You will save from 2 to 3 days of time.

This guide will walk you through the process of what information helps answer queries more efficiently and accelerate the process of solving any questions you might have. Time will not be spent in search of details required to solve a query and this way You will save from 2 to 3 days of time.

[[FMB getinfo|''getinfo'']] [[FMB getver|''getver'']] [[FMB getstatus|''getstatus'']] [[FMB getgps|''getgps'']] can be used to provide valuable information.

[[FMB getinfo|''getinfo'']] [[FMB getver|''getver'']] [[FMB getstatus|''getstatus'']] [[FMB getgps|''getgps'']] can be used to provide valuable information.

| style="vertical-align: middle; text-align: center;" |Depending on the issue, Status information will allow us to analyze the issue more quickly and possibly provide a solution immediately.

| style="vertical-align: middle; text-align: center;" |Depending on the issue, Status information will allow us to analyze the issue more quickly and possibly provide a solution immediately.

| style="vertical-align: middle; text-align: center;" |SMS responses to [[FMB getver|''getver'']] from device:

| style="vertical-align: middle; text-align: center;" |SMS responses to [[FMB getver|''getver'']] from device:

'''Note 2.1:''' If the device is installed in a vehicle and deployed in the field you can use FOTA WEB to download these files remotely.

'''Note 2.1:''' If the device is installed in a vehicle and deployed in the field you can use FOTA WEB to download these files remotely.

'''3. Make log file during/replicating the issue:'''

'''3. Make logfile during/replicating the issue:'''

If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends to attach it to the query. When logs are made they export your current configuration as well.

If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends to attach it to the query. When logs are made they export your current configuration as well.

'''4. Find DUMP/LOG files:'''  

'''4. Find DUMP/LOG files:'''  

After the logging is done  "Open directory" button in the configurator to find your DUMP, LOG and CFG files.  

After the logging is done  "Open directory" button in the configurator to find your DUMP, LOG, and CFG files.  

'''5. Taking configuration file separately:'''

'''5. Taking configuration file separately:'''

[[Teltonika Data Sending Protocols|Protocols]]

[[Teltonika Data Sending Protocols|Protocols]]