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− | ===Solution applies for these devices===
| + | __TOC__ |
− | [[FMB001]] [[FMC001]] [[FMM001]] [[FMB003]] [[FMC003]] [[FMM003]] | + | '''Solution applies for these devices''' |
− | ====How to check which OBD OEM Parameters are supported on my vehicle?==== | + | '''[[FMB001]]''' '''[[FMC001]]''' '''[[FMM001]]''' '''[[FMB003]]''' '''[[FMC003]]''' '''[[FMM003]]''' '''[[FMC00A]]''' '''[[FMM00A]]''' |
| + | == '''OBD Data Debugging''' == |
| + | === Device does not read listed OBD OEM parameters === |
| + | If you have a vehicle that is listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] but OBD OEM is not read - follow the log capturing guide below. |
| + | ==== Capturing OBD logs from FMX00X via OEM Reset ==== |
| + | #Update the device to the latest firmware available. Preferably '''03.28.03.Rev.97''' or newer. |
| + | #Check for the Configuration. On certain vehicles VIN number is not read automatically - Usually it is with EVs. For this matter check '''[[OBD_Device_Debugging#OBD_Feature|OBD Feature]]''' |
| + | #Make sure that the FMX00X is '''[https://www.youtube.com/watch?v=RJllm9verYg&ab_channel=TeltonikaTelematics connected properly]''' to the OBDII Socket. |
| + | #'''Start vehicle engine'''. |
| + | #Send following '''SMS commands''' to FMX00X device: |
| + | #*If you have set SMS login and password:<code>login pass oemreset</code> |
| + | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>oemreset</code> |
| + | #*You can use '''OEM Reset''' button in '''Configurator Tool''' as well. |
| + | #*[[Image:OEMRESET.png|650px]] |
| + | #After sending '''oemreset''' wait up to 2 minutes for the device to acquire OEM file. Vehicle should be '''turned on/engine on''' and '''stationary'''. |
| + | #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible. |
| + | #Proceed with log collecting within 1 hour '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]''' |
| + | === Requesting for OBD OEM Support / General Problems === |
| + | If you have a vehicle that is not listed in the [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] or you are facing problems with OBD OEM in General - follow the log capturing guide below. |
| + | ==== Capturing OBD logs from FMX00X with Filters ==== |
| + | #Update the device to the latest firmware available. |
| + | #Make sure that the FMX00X is '''[https://www.youtube.com/watch?v=RJllm9verYg&ab_channel=TeltonikaTelematics connected properly]''' to the OBDII Socket. |
| + | #'''Start vehicle engine'''. |
| + | #Send following '''SMS commands''' to FMX00X device: |
| + | #*If you have set SMS login and password:<code>login pass log2sdfilterset 0;2;3;4;1</code> |
| + | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;2;3;4;1</code> <p>If command <code>log2sdfilterset</code> was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:5</code></p> |
| + | #After the SMS response message OBD log capturing will be started. |
| + | #OBD Function will not work, if vehicle is turned off or not moving - meaning that you need to test drive it for around 10 minutes. |
| + | #During this time, take photographs of instrument cluster where '''Mileage''', '''Fuel Level''' and '''Battery Level''' (if it is an EV) is visible. |
| + | #After the test drive, '''turn off''' vehicle engine. |
| + | #'''Download''' captured log files '''[[OBD_Device_Debugging#Log_Collecting|via Configurator Tool or via FOTA WEB]]''' |
| + | |
| + | == '''Log Collecting''' == |
| + | === Download logs via '''Teltonika Configurator''' === |
| + | [[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p> |
| + | # |
| + | === Download logs via '''FOTA WEB''' === |
| + | <p>[[Image:CollectingLOG.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log''' → '''From Oldest''' → '''Count 10''' (10 <span>files. Each log size up to 1 MB</span>)→[[File:Fota_download_v2.png|90px|link=]]<br>To start download process at once send following SMS command: |
| + | #*If you have set SMS login and password: <code>login pass web_connect</code> |
| + | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:Receive internal log.png|450px|link=]]</p> |
| + | <!-- |
| + | #*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p> |
| + | --> |
| + | #These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation. |
| + | |
| + | == '''Basic OBD OEM Configuration''' == |
| + | * You need to make sure that your vehicle is supported with OBD OEM parameters. Compatibility can be checked here: [[OBD_supported_vehicle_list|'''OBD OEM Supported Vehicle List''']] |
| + | * Enable [[Codec#Codec_8_Extended|'''Codec 8 Extended''']] Protocol |
| + | [[Image:Data_protocol.gif|230px]] |
| + | * Configure '''Ignition Settings''' according to your vehicle. |
| + | If the vehicle is equipped with '''Internal Combustion Engine''', it is recommended to keep '''Ignition Source settings''' with ''Power Voltage''. Otherwise, if it is an '''EV/HV''', set '''Ignition Source settings''' as ''Accelerometer''. |
| + | * Check if '''OBD Feature''' is ''Enabled'' |
| + | For '''Internal Combustion Engine & HV''' ''OBD (Auto)'' must be Checked. <span style="color:blue">If it is an '''EV''', ''use Non-OBD compliant and enter VIN Source Manually</span>''. |
| + | * Now it is necessary to enable OBD OEM parameters according to the vehicle list |
| + | [[Image:OEM_Example.png|750px]] |
| + | Let's say we have a VW Polo 2016. The list tells that '''Mileage''' (AVL ID 389), '''Fuel Level in Liters''' (AVL ID 390) and '''Fuel Level in %''' (AVL ID 48) is supported. |
| + | * Enable the listed parameters |
| + | [[Image:OBD_Fuel.png|950px]] |
| + | Enabled Fuel Level in % (AVL ID 48) Parameter. |
| + | [[Image:OBD_OEM.png|950px]] |
| + | Enabled Mileage (AVL ID 389) and Fuel Level in Liters (AVL ID 390) Parameter. |
| + | * After enabling the parameters proceed with installation of FMX00X device into the OBDII port. |
| + | Once the device is installed, turn on the Ignition and send SMS command '''web_connect'''. This will force the device to acquire OBD OEM File from FOTA WEB. |
| + | ===Verify the Status on FOTA WEB === |
| + | * Open your FOTA WEB account |
| + | * Find device by IMEI |
| + | {| class="wikitable" |
| + | ! Under ''Details'', ''OBD'' section, you should see the ''VIN Number'' of your vehicle: !! Under ''Tasks'', you can verify if the file is delivered to the device or not: |
| + | |- |
| + | |[[File:Task 5.png|500px]] || [[File:Task 4.png|500px]] |
| + | |- |
| + | |} |
| + | Lastly, check your server for the availability of OBD OEM Data. |
| + | |
| + | == '''OBD Feature''' == |
| + | === OBD Feature for Vehicles with Internal Combustion Engine === |
| + | [[Image:OBD_Regular_AutoVIN.png|650px]] |
| + | Regular configuration for vehicles with Internal Combustion engines. '''OBD Feature''' OBD (Auto), '''Vin Source''' (Auto). |
| + | [[Image:OBD_Regular_ManualVIN.png|650px]] |
| + | If Auto VIN reading does not work, enter VIN Number manually. |
| + | === OBD Feature for EVs === |
| + | [[Image:OBD_EV_ManualVIN.png|650px]] |
| + | Configuration for EVs. '''OBD Feature''' Non-OBD compliant, '''Vin Source''' (Manual) - enter VIN Number manually. |
| + | |
| + | == '''Renault''' & '''Peugeot''' Specific FMB003 Information == |
| + | If you have Renault or Peugeot vehicle and OBD OEM does not work, check if you have the latest FMB003 Hardware. |
| + | ===Verify FMB003 Hardware Status on FOTA WEB === |
| + | * Open your FOTA WEB account |
| + | * Find device by IMEI |
| + | {| class="wikitable" |
| + | ! '''OLD HARDWARE''' !! '''NEWER HARDWARE''' |
| + | |- |
| + | |[[Image:FMB003_OLDHW.png|500px]] || [[Image:FMB003_77HW.png|500px]] |
| + | |- |
| + | |} |
| + | With this example '''<span style="color:red">FMB003OENJ01</span>''' is an old hardware and '''<span style="color:green">FMB00377NJ01</span>''' being a newer one. If Product Code contains - FMB003'''<span style="color:red">OE</span>''' consider getting a newer Hardware. Contact your Sales Manager for more information. |