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What to do if the FM device shows old program number instead of new configured one? (view source)
Revision as of 18:03, 27 March 2023
, 18:03, 27 March 2023no edit summary
=Introduction=
=Introduction=
In this situation, the program number saving to the device depends on the software date in the LV-CAN200, ALL-CAN300, CAN-CONTROL, and FMB140.
In this situation, the program number saving to the device depends on the software date in the [[LV-CAN200]], [[ALL-CAN300]], [[CAN-CONTROL]], and [[FMB140]].
=Troubleshooting=
=Troubleshooting=
On this page, you will find the steps on how to identify the possible cause of this issue.
===How to check if the program number which you are trying to set is newer than the software date in the CAN device or not===
===How to check if the program number which you are trying to set is newer than the software date in the CAN device or not===
* In the wiring scheme, check from which date the program number:
* In the wiring scheme, check from which date the program number: [[Image:Program date in wiring scheme.png|700px]]
* Check the software date in the CAN device:
* Check the software date in the CAN device:
** using SMS/GPRS command '''[[FMB_lvcangetinfo|lvcangetinfo]]''': send the command '''lvcangetinfo''' to the device with the connected CAN device and in the response, you will find the software date.
** using SMS/GPRS command '''[[FMB_lvcangetinfo|lvcangetinfo]]''': send the command '''lvcangetinfo''' to the device with the connected CAN device and in the response, you will find the software date.
***'''For instance:''' you receive a response to the command: <code>Prog:12668 '''SWDate:210809''' BootVev:20 HWVer:245 SWVer:52 Opt:38 ST:0 Protocol:4 ID:0xC4C29F5C73C5C4D5D82B4972561R15</code>
***'''For example:''' you receive a response to the command: <code>Prog:12668 '''SWDate:210809''' BootVev:20 HWVer:245 SWVer:52 Opt:38 ST:0 Protocol:4 ID:0xC4C29F5C73C5C4D5D82B4972561R15</code>
*** The bolded '''<code>SWDate</code>''' could be understand as:
*** The bolded '''<code>SWDate</code>''' could be understand as:
**** '''<code>21</code>''' - year (2021)
**** '''<code>21</code>''' - year (2021)
**** '''<code>08</code>''' - month
**** '''<code>01</code>''' - month
**** '''<code>09</code>''' - day
**** '''<code>05</code>''' - day
** using '''FOTA WEB''' (<u>excluding FMx6 series devices</u>): search the FM device in '''Fota WEB''' to which the current CAN device is connected. When you click on the line with device IMEI, on the right side of the page you will see device details together with connected CAN device details.
** using '''FOTA WEB''' (<u>excluding FMx6 series devices</u>): search the FM device in '''Fota WEB''' to which the current CAN device is connected. When you click on the line with device IMEI, on the right side of the page you will see device details together with connected CAN device details.
*** '''For instance:''' In the illustration below you will see a marked parameter named '''Software Date'''. The value of it you would need to understand in the same way as described in the example of command '''lvcangetinfo''':
*** '''For example:''' In the illustration below you will see a marked parameter named '''Software Date'''. The value of it you would need to understand in the same way as described in the example of command '''lvcangetinfo''':
[[Image:Software date - Fota WEB.png|500px]]
* Compare the CAN device software date and program number creation date in the wiring scheme. If the CAN device software date is older than the program number creation date, then you will not be able to save the program number to the CAN devices and need to do an update of its software date. Otherwise, you will be able to save the program number to the CAN devices.
* Compare the CAN device software date and program number creation date in the wiring scheme. If the CAN device software date is older than the program number creation date, then you will not be able to save the program number to the CAN devices and need to do an update of its software date. Otherwise, you will be able to save the program number to the CAN devices.
* When you send the command '''lvcansetprog XXXXX''', you will receive a response with the old program number.
* When you send the command '''lvcansetprog XXXXX''', you will receive a response with the old program number.
* When you send the command '''setparam 45002:XXXXX''', you will receive a response with the program number which you tried to set but it will not be saved in the device memory.
* When you send the command '''setparam 45002:XXXXX''', you will receive a response with the program number which you tried to set but it will not be saved in the device memory.
'''Note: XXXXX''' means the program number that you try to set in the CAN device.
=Solution=
=Solution=
