Universal Device Test Guide V3.2
Thank you for joining Teltonika by purchasing our device!
We have good news for you - even though our devices have very different functionalities and features, they can be managed using the same OTA (Over-The-Air) or desktop platforms, thus - convenient and time saving solution.
Even though our devices are simple to use, they have a very wide range of possible applications. Please check out our several use cases examples.
Although Teltonika devices are simple to use, sometimes a few questions can appear. In case you have any questions regarding Teltonika devices or their features, do not worry - we have a well of knowledge, called Teltonika WIKI, Crowd Support Forum and our Official Youtube Channel, where you can find answers regarding all of our devices functionalities and specifications.
Even if you do not find answers to your questions online - do not despair, we have a highly professional team of support engineers who are willing to help and can be reached via VIP Helpdesk.
Furthermore, below you can find basic information which will be the best guide for getting used to your device. Good news, - it only takes 5 simple steps for getting used to Teltonika device!
Basic Testing description. Hyperlink here.
Prepare the Device
All our devices use SIM card for GSM/GPRS communication, thus you will not be able to get any data and/or communicate with the device remotely without the SIM card. In this chapter you will find a guide on how to insert SIM card and power up your device by connecting an internal battery.
Note: Different Teltonika devices use different SIM card types: mini-SIM, micro-SIM, nano-SIM, and eSIM (which is soldered during device manufacturing process).
How to insert SIM card and connect the battery*
- Gently remove device cover using plastic pry tool from both sides as it is showed in a 1st picture.
- Insert SIM card as shown with PIN request disabled or read Security info (Universal Guide) how to enter it later in Configurator. Make sure that SIM card cut-off corner is pointing forward to slot.
- Connect the battery as shown on device. Position the battery in place where it does not obstruct other components.
- Attach device cover back. Device is ready to be connected.
* If you would like to check how to insert SIM card into your particular device, please check Teltonika WIKI documentation. Click on your device -> First Start -> How to insert SIM Card.
|SIM card insertion/removal must be performed when device is powered off – external voltage and internal battery disconnected. Otherwise SIM card might be damaged or device will not detect it.|
Connect the device to PC
One way to control your device is by connecting it to PC. During this step, we will introduce you on how to establish the connection.
How to install USB drivers (Windows)
Download COM port drivers from Teltonika here and install them.
PC Connection (Windows)
Power-up device with DC voltage (10 – 30 V)* power supply using supplied power cable**. LED’s should start blinking, see “LED behaviour description”.
Connect device to computer*** using USB cable or Bluetooth connection.
* FMB900, FMB910, FMB920, MTB100, FMB202, FMB204 devices support (6 - 30 V) DC power supply.
** FMP100, FMB002, FMB020, FMB003 can be powered up and configured via USB without any need of external power supply.
*** If you would like to check how to connect your particular device to PC, please see device Teltonika WIKI documentation. Click on your device -> First Start -> PC Connection (Windows)
Configure the Device
After powering up your device, it should be configured to meet your needs. Here you will find steps on how to prepare your device for a first start.
At first device will have default factory settings set. These settings should be changed according to the user's needs.
Main configuration can be performed via Teltonika Configurator software. Get the latest Configurator version from here. Configurator operates on Microsoft Windows OS and uses prerequisite latest MS .NET Framework.
Configuration process begins by pressing on connected device:
After connection to Configurator Status window will be displayed.
In the status window, you will be able to see crucial information that influence device operation such as GNSS and GSM statuses.
- Module status - here you will be able to see whether module is ON or in a Sleep mode.
- Fix Status - Fix/No Fix. For a GNSS fix, at least 4 visible satellites are needed, thus for best performance, the device should be facing open sky.
- Signal Level - make sure that the signal is available in order to send the data to the server.
- Type - AVL Data sending status.
- Socket - Closed or Server domain and port which is used when sending AVL Data via TCP/UDP.
Various Status window tabs display information about GNSS, GSM, I/O, Maintenance and etc. configuration can be loaded and saved to the device. After changing the configuration, make sure that modifications are saved by clicking "Save to device" button. To restore default configuration, click "Reset configuration" button.
Note: make sure that "Records Saving/Sending Without TS" in System Tab is configured as "Always" for testing purposes. This will allow device to send the data even if there is no GNSS fix (which is hardly obtained inside the buildings) and/or time synchronization.
Most important configurator section is GPRS – where all your server and GPRS settings can be configured and Data Acquisition – where data acquiring parameters can be configured.
Parameter ID – Parameter name GPRS settings:
2001 – APN. APN is a gateway between mobile operator and public internet. It can be obtained from your SIM card provider. When correct APN settings will be entered device will connect to the internet. Note: we do have an auto APN functionality, which is described here
2002 – APN username (if there are no APN username, empty field should be left)
2003 – APN password (if there are no APN password, empty field should be left)
2004 – Domain/IP
2005 – Port
2006 – Data sending protocol (0 – TCP, 1 – UDP)
APN. APN is a gateway between mobile operator and public internet. It can be obtained from your SIM card provider. When correct APN settings will be entered device will connect to the internet. Note: we do have an auto APN functionality, which is described here
|2002||APN username (if there are no APN username, empty field should be left)|
|2003||APN password (if there are no APN password, empty field should be left)|
|2006||Data sending protocol (0 – TCP, 1 – UDP)|
Default configuration has optimal parameters present to ensure best performance of track quality and data usage.
Quickly set up your device by sending this SMS command to it:
" setparam 2001:APN;2002:APN_username;2003:APN_password;2004:Domain;2005:Port;2006:0"
Note: Before SMS text, two space symbols should be inserted.
After successful GPRS/SERVER settings configuration, device will synchronize time and update records to the configured server according to the Data Acquisition time intervals. Here are our recommended Data Acquisition settings for testing.
Device will generate periodic records and send them to server based on Data Acquisition settings.
Min period - this parameter indicates time interval in seconds in order to acquire new record.
Min Saved Records - this parameter defines minimum number of records in one data packet that can be sent to server.
Send Period - this parameter indicates time interval in seconds of sending data to server. If interval is set to 0 seconds, device will not send any records to server.
Using these settings, the device will make a periodic record every 30 seconds and will send it every 30 seconds
After testing, Data Acquisition settings should be configured according to your needs.
More details about devices configuration using Configurator and more information about your particular device can be found Teltonika WIKI documentation. Click on your device -> Configuration.
Mount the Device
Different types of devices have specific mounting instructions: some of them are simple plug-and-play, while other hard-wired devices require professional installation. Please find your specific device mounting instructions Teltonika WIKI documentation. Click on your device -> First Start -> Mounting recommendations and precautions.
Considering the fact that different device types have different mounting positions, most of the hard-wired devices are recommended to be mounted under the plastic panel behind the front window, with the logo facing front window (sky) with no metal parts surrounding the device.
Tracking the Device
Tracking the device testing description.
Advanced Testing Description.
Advanced SMS configuration
Advanced SMS configuration description.
Advanced Use Case configuration
Advanced Use Case configuration. Hyperlink to all use cases.
FOTA WEB Solution
FOTA WEB – a brand new and exciting solution for remote access to your Teltonika Fleet management devices! FOTA WEB enables firmware upgrades and configuration changes of FMB devices without a need of a dedicated application – everything is achieved through your regular Web browser, from any device. For more information click here. If you would like to have your own FOTA WEB account, please contact your Sales Manager.
Moreover, we also have a desktop FOTA WEB solution: FOTA WEB is an old solution, which is mainly used for updating old (FM5300, FMA120 etc.) devices. We strongly advise to use our newest FOTA WEB platform for OTA changes. FOTA WEB also could be used in rare cases when the FOTA WEB is unavailable. FOTA WEB (Firmware Over The Air) solution allows the advanced device firmware and configuration update over the air and eliminates the need of connecting the device to the computer for firmware or configuration update. You can update your entire fleet with just few clicks. For more information about FOTA WEB solution, please contact your Sales Manager.
WEB Tacho Solution
Teltonika WEB Tacho is an online service that allows to remotely download Tachograph files from supported tachographs, using Teltonika professional trackers. Files are stored on server, in defined format (.DDD, .V1B, .C1B, .TGD). Files can be downloaded – directly from the website, receive in Email, receive to defined FTP server. For more information click here.
Data sending protocols
Data sending protocols. Hyperlink to codec here.
Protocols implementation for data
Protocols implementation for data. Hyperlink to codec here.
Protocols implementation for commands
Protocols implementation for commands. Hyperlink to codec here.