Changes

2. Specify the number of devices and how often the issue repeats:

'''2.Specify the number of devices and how often the issue repeats:'''

 

If the Repeating is specified as “Under certain conditions”–write on how to repeat those conditions.

If the Repeating is specified as “Under certain conditions”–write on how to repeat those conditions.

The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.

''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''

3. Provide additional information:

3. Provide additional information:

Log files - Provide live information when the issue is happening.

'''Log files'''- Provide live information when the issue is happening.

Dump files - Provide files that the device logged automatically.

'''Dump files''' - Provide files that the device logged automatically.

Attach relevant server data (RAW data in Hex preferred), you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

'''Attach relevant server data''' (RAW data in Hex preferred), you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

Specify what has been done to try and fix the issue: e.g. static navigation was disabled via setparam command to see if the device filters out the positions.

'''Specify what has been done to try and fix the issue''': e.g. static navigation was disabled via setparam command to see if the device filters out the positions.

The logs allow the engineers to provide you with initial insights into your issue with first response.

''The logs allow the engineers to provide you with initial insights into your issue with the first response.''

How to get Debug Information

How to get Debug Information