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What debug information should be collected? (view source)
Revision as of 10:20, 9 April 2020
, 10:20, 9 April 2020→How to get Debug Information
[[File:taking logs cfg and dumps.gif|center]]
[[File:taking logs cfg and dumps.gif|center]]
Follow these quick steps to all necesssary debug information in just over 10 minutes
1.Open up your device via configurator and go to Status -> Maitenance window
2.Click Dump files to take the information from the device containing logs from the past that device made automatically. If the issue happened 2-3 hours ago we will see it in these files.
Note: If the device is installed in a vehicle and deplyoed in the field you can use FOTA WEB to download these files remotely.
3.If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging, replicate the issue and when the log ends attach it to the query. When logs are made they export your current configuration as well.
Note 3.1: For example you should send SMS during the logging period if you claim that your device is not receiving SMS.
Note 3.2: For troubleshooting remote vehicles download DUMP files via fota and download them as soon as possible after replicating the issue.
4.After the logging is done click open location to find your DUMP and LOG+CFG files.
5.If you have not made a log file in step 3, export your configuration file by using the "Save to file" button.
Note 5.1:In the GIF file is save to Documents folder for quick access by pressing the "Open directory" button in the configurator.