Changes

==='''Introduction'''===

==='''Introduction'''===

===This is a guide ment for technicians looking to optimize their work. ===

===This is a guide ment for technicians looking to optimize their work. ===

''The following will provide us with the minimum information, needed to start solving the issue:''

''The following will provide us with the minimum information, needed to start solving the issue:''

====1.1 What is the Device model====

====What is the Device model====

====1.2 Configuration====

====Configuration====

====1.3 Firmware/Configurator Versions====

====Firmware/Configurator Versions====

''The number of devices will help us to evaluate/assign the priority of the case while type of the issue and understand the situation better and select the best course of action for solving it. '''Conditional information is consisted of:'''''

''The number of devices will help us to evaluate/assign the priority of the case while type of the issue and understand the situation better and select the best course of action for solving it. '''Conditional information is consisted of:'''''

====2.1 Number of devices====

====Number of devices====

====2.2 Type of the issue/How often the issue repeats====

====Type of the issue/How often the issue repeats====

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Additional information is consisted of:'''''

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Additional information is consisted of:'''''

====3.1 DUMP/LOG files====

====DUMP/LOG files====

====3.2 Raw server data====

====Raw server data====

====3.3 Other relevant information====

====Other relevant information====