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What debug information should be collected? (view source)
Revision as of 13:07, 8 May 2020
, 13:07, 8 May 2020→Steps
=Steps=
= Steps =
'''1. Gather information about the issue, what is the Device model, Configuration, Firmware/Configurator'''
'''1. Gather information about the issue, what is the Device model, Configuration, Firmware/Configurator'''
| style="vertical-align: middle; text-align: center;" |[[FMB getver|SMS command]]
| style="vertical-align: middle; text-align: center;" |[[FMB getver|SMS command]]
| style="vertical-align: middle; text-align: center;" |[FMB920 Status info|Configurator]]
| style="vertical-align: middle; text-align: center;" |<nowiki>[FMB920 Status info|Configurator]]</nowiki>
[[Devices|FOTA WEB]]
[[Devices|FOTA WEB]]
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|-
| style="vertical-align: middle; text-align: center;" |'''Configuration'''
| style="vertical-align: middle; text-align: center;" |'''Configuration'''
| style="vertical-align: middle; text-align: center;" |Configuration can be downloaded directly from device through FOTA WEB, FOTA or [[Teltonika Configurator|Configurator]]).
| style="vertical-align: middle; text-align: center;" |Configuration can be downloaded directly from device through FOTA WEB, FOTA or [[Teltonika Configurator|Configurator]].
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| style="vertical-align: middle; text-align: center;" |The configuration used on the device allows us to analyze if the issue is not caused by improperly configured settings or features.
| style="vertical-align: middle; text-align: center;" |The configuration used on the device allows us to analyze if the issue is not caused by improperly configured settings or features.