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| + | __TOC__ |
| ===Solution applies for these devices=== | | ===Solution applies for these devices=== |
− | [[FMB110]] [[FMB120]] [[FMB122]] [[FMB125]] [[FMB140]] [[FMC125]] [[FMC130]] [[FMM125]] [[FMM130]] [[FMC125]] [[FMU126]] [[FMU130]] | + | [[FMB110]] [[FMB120]] [[FMB122]] [[FMB125]] [[FMB130]] [[FMB140]] [[FMB150]] [[FMB225]] [[FMB230]] [[FMB240]]<br> |
− | | + | [[FMC125]] [[FMC130]] [[FMC150]] [[FMC225]] [[FMC230]]<br> |
| + | [[FMM125]] [[FMM130]] [[FMM150]] [[FMM230]]<br> |
| Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.<p>This functionality is available after '''03.08.00''' firmware version.</p> | | Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.<p>This functionality is available after '''03.08.00''' firmware version.</p> |
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− | #Make sure that CAN adapter is [https://youtu.be/V9RTdSy1E8w connected properly] to the vehicle and to FMB1YX series device. | + | #Make sure that the CAN adapter is [https://youtu.be/V9RTdSy1E8w connected properly] to the vehicle and to the FMB1YX series device. |
| #'''Start vehicle engine'''. | | #'''Start vehicle engine'''. |
| #Send following '''SMS commands''' to FMX1YX device: | | #Send following '''SMS commands''' to FMX1YX device: |
− | #*If you have set SMS login and password:<code>login pass cpureset</code> -> <code>login pass log2sdfilterset 0;4;1</code> | + | #*If you have set SMS login and password:<code>login pass log2sdfilterset 0;2;3;4;1</code> |
− | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>cpureset</code> -><code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;4;1</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:3</code></p><p>Make sure:</p><p>Filter 0 - turn off all filters</p><p>Filter 4 - turn on CAN adapter filter</p><p>Filter 1 - save installed filters</p> | + | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;2;3;4;1</code> <p>If command <code>log2sdfilterset</code> was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:5</code> then you can restart the device</p> |
− | #After SMS response message CAN adapter log capturing has been started. | + | # If FW version is <b>03.27.10</b> or higher <code>cpureset</code> command is not necessary to enable the filters. On lower versions <code>cpureset</code> is mandatory. |
| + | #*<p>If you have set SMS login and password: <code>login pass cpureset</code></p> |
| + | #*<p>If SMS login and password are not set leave two spaces before command:<code><span style="color:#f8f9fa">aa</span>cpureset</code></p> |
| + | #After the SMS response message CAN adapter log capturing has been started. |
| #Wait at least '''5 minutes''' to get enough CAN bus data and '''turn off''' vehicle engine. | | #Wait at least '''5 minutes''' to get enough CAN bus data and '''turn off''' vehicle engine. |
| #'''Download''' captured log (dump) files. | | #'''Download''' captured log (dump) files. |
− | #*Using '''Teltonika Configurator'''[[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p> | + | # |
− | #*Using '''FOTA WEB'''<p>[[File:FOTAWEB.gif|center]] <br>Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions.png|90px|link=]] → '''Download from device''' → '''Continuous log files (2)''' (<span style="color:red">2 files. Each log size up to 1 MB</span>)→[[File:Fota_download.png|90px|link=]]. To start download process at once send following SMS command:</p> | + | ==== Using '''Teltonika Configurator''' ==== |
− | #**If you have set SMS login and password: <code>login pass web_connect</code> | + | [[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p> |
− | #**If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on device [[File:Fota_moreinfo.png|link=]] icon→Go to '''CONT.LOGS tab'''→Download <code>IMEI_TIMESTAMP.zip</code></p> | + | # |
| + | ==== Using '''FOTA WEB''' ==== |
| + | <p>[[File:Log1.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log (10)''' (10 <span>files. Each log size up to 1 MB</span>) → '''Begin Download: From Oldest''' → '''Files to Download 10''' → [[File:Fota_download_v2.png|90px|link=]].<br>[[File:Log2.png|center]]<br>To start download process at once send following SMS command: |
| + | #*If you have set SMS login and password: <code>login pass web_connect</code> |
| + | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:log3.png|2000px]]</p> |
| <!-- | | <!-- |
| #*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p> | | #*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p> |
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| #*If you have set SMS login and password: <code>login pass log2sdfilterset 0</code> | | #*If you have set SMS login and password: <code>login pass log2sdfilterset 0</code> |
| #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:1</code></p> | | #*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:1</code></p> |
− | #These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Sales manager''' or '''Teltonika Support team''' for further investigation. | + | #These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation. |
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− | [[Category:Fleet management FAQ]] | + | [[Category: Frequently Asked Questions - FAQ]] |