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! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" | Hardware issue
! style="width:58%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" | Hardware issue
! style="width:15%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Does device need to be sent under RMA?
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Does device need to be sent under RMA?
! style="width:35%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Next step
! style="width:32%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Next step
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
5. Print the RMA form and send it together with the shipment.
5. Print the RMA form and send it together with the shipment.
<small><sup>1</sup></small> <small>If you do not have a VIP Helpdesk account, please contact your sales manager.</small>
<small><sup>1</sup></small> <small>If you do not have a Helpdesk account, please contact your sales manager.</small>
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
5. Print the RMA form and send it together with the shipment.
5. Print the RMA form and send it together with the shipment.
<small><sup>1</sup></small> <small>If you do not have a VIP Helpdesk account, please contact your sales manager.</small>
<small><sup>1</sup></small> <small>If you do not have a Helpdesk account, please contact your sales manager.</small>
|-
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
