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'''Here you will find answers to frequently asked questions about Telematics Configuration Tool.'''
[[Category:Telematics Configuration Tool (TCT)]]
==Frequently Asked Questions==


{| class="wikitable sortable"
*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which operating systems are supported by the TCT? </font></div>
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<div class="mw-collapsible-content">
! style="background: black; color: white;" |Question
TCT version is compatible only with Windows OS. TCT web version is a web-based application that is supported with most modern web browsers. TCT does not support Mac OS, Linux, or other OS platforms, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
! style="background: black; color: white;" |Answers
</div>
! style="background: black; color: white;" |Information Links:
</div>
|-
*<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">Is TCT supported by the mobile platforms?</font></div>
! style="text-align: left;" |What are the Operating Systems supported by TCT?
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
|| The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment.
<div class="mw-collapsible-content">
|| [[Getting_started_with_TCT_for_desktop|Getting Started with TCT for desktop]]
No, mobile version of TCT is not available.
|-
</div>
|'''Is TCT a web-based tool? Or a desktop application tool?'''
</div>
| The current TCT-released version is for desktops. The web-based version is already in development and will be released soon.
*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">What Teltonika Telematics devices are supported by TCT?</font></div>
|
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
|-
<div class="mw-collapsible-content">
! style="text-align: left;" |'''Which devices does TCT supports?
Teltonika Telematics FT platform devices are supported with a minimum firmware version '''0.26.2.'''
| TCT supports Teltonika Telematics devices only and does not support Autonomous (Mobility) devices in the meantime.
</div>
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</div>
|-
*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support any of the special or experimental firmware versions?</font></div>
|-
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
|'''Which Firmware version does TCT support?'''
<div class="mw-collapsible-content">
| TCT will support only current platform devices with base firmware 03.27.13.Rev.03 and higher.
Yes, experimental (currently called '''development firmware''') and special firmware versions are supported by TCT. Unlocking these versions requires the "User key". Please contact Teltonika Telematics support or your sales representative for more information.
|
</div>
|-
</div>
! style="text-align: left;" |Does TCT support Special/Custom/Experimental Firmware?
*<div class="mw-customtoggle-41" style="color: #0054A6;"><font size="2">What happens if a device with unsupported firmware version is connected? </font></div>
|| Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware.  
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-41">
||
<div class="mw-collapsible-content">
|-
Device will be displayed as "Not supported" in TCT.
|'''Does TCT support Bluetooth configuration support?'''
</div>
| TCT does not support configuration through Bluetooth, only cable connection.
</div>
|
*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support currently available Autonomous devices in TCT?</font></div>
|-
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
! style="text-align: left;" |What languages will be available on TCT?
<div class="mw-collapsible-content">
|| TCT will be available in English other languages can be added in the future based on the demand from customers. Spanish and French have higher chances to be added, implementing Arabic would be more complicated due to its right-to-left structure.
No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.  
||
</div>
|-
</div>
|'''Can we adjust the screen resolution of TCT?'''
*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we manually adjust the Screen Resolution of TCT?</font></div>
| TCT is adapted to different screen sizes. It does not matter if you use a 13, 15, or 27-inch screen.
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
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<div class="mw-collapsible-content">
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No, but TCT automatically adapts to different screen sizes.
! style="text-align: left;" |'''Is there an option to save configuration file to the cloud?'''
</div>
| With the desktop version - no. When the web version will be released, it will save configuration directly to FOTA WEB.
</div>
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*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">Which languages TCT support?</font></div>
|-
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
|-
<div class="mw-collapsible-content">
|'''Can we check the current device Configuration File name on TCT?'''
Currently, TCT is only available in the English language. Though in the future we might add more languages.  
| Yes, for more information you may refer on this link [https://wiki.teltonika-gps.com/view/Getting_started_with_TCT_for_desktop#Editing_a_Configuration_File here]
</div>
|
</div>
|-
*<div class="mw-customtoggle-12" style="color: #0054A6;"><font size="2">Can we check the current device Configuration File name on TCT?</font></div>
! style="text-align: left;" |'''How to check the Parameter ID using the TCT?'''
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-12">
| Mouseover to the ID icon inside the parameter box
<div class="mw-collapsible-content">
|
Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].
|-
</div>
|-
</div>
|'''How to use tool tip?'''
*<div class="mw-customtoggle-13" style="color: #0054A6;"><font size="2">How to check the Parameter ID using the TCT?</font></div>
| Mouseover to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the paramter, click that icon to see more detailed information.  
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-13">
|
<div class="mw-collapsible-content">
|-
Mouseover to the ID icon inside the parameter box. Please check the visual example below.
! style="text-align: left;" |'''Does TCT support search through Parameter ID/Keyword?'''
[[File:Parameters ID's.gif|center]]
| Yes, for more information you may refer on this link [https://wiki.teltonika-gps.com/view/TCT_Search here]
</div>
|
</div>
|-
*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tooltip?</font></div>
|-
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
|'''What about debugging the TCT? Logs will be saved on the cloud or locally? Or maybe both?'''
<div class="mw-collapsible-content">
| In Configuration settings you will see path and open button for TCT logs. It will be saved locally (desktop version). -- wiki link
Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information.
|
</div>
|-
</div>
! style="text-align: left;" |'''Can Auto update be turned off?'''
*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Is it possible to search for parameters using Parameter ID/Keyword? </font></div>
| The user can’t turn off the Auto update feature (in other words, the notifications about new versions will still be received). Meantime it’s up to the user to install these updates or not.
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
|
<div class="mw-collapsible-content">
|-
Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].  
|-
|'''If for some reason client wants to roll back the TCT version, is it possible??'''
</div>
| Software doesn’t support this. The client can do it manually (download older version and install it).
</div>
|
|-
|-
! style="text-align: left;" |'''Does Teltonika Configurator will support new releases of Firmware and devices in the future?'''
| Teltonika Configurator will have new versions and will support new firmware for existing platform devices as long as its End of Life is not planned. New platform devices won’t be supported in Teltonika Configurator, it will work with TCT only.
|
|-
|-
|'''Will the Teltonika Configurator be on EOL?'''
| Yes, Teltonika Configurator will be discontinued at some point in future. However, we want to give our customers enough time to get used to TCT. Currently, there is no EOL date planned.
|
|-
|}


[[Category:Telematics Configuration Tool (TCT)]]
*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">How to find debug information? Where log files will be saved? </font></div>
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
<div class="mw-collapsible-content">
By opening TCT settings, you will see the path of the log files saving place. Log files will be saved locally. >>>[[TCT_Device_Status#Maintenance| TCT Maintenance]].
</div>
</div>
 
*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Will the old Teltonika Configurator support new firmware releases and new devices in the future? </font></div>
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
<div class="mw-collapsible-content">
Teltonika Configurator must be used with FMB (FMB, FMC, FMM, etc.) platform devices. Teltonika Configurator will still be maintained and have its own new releases with support for new FMB firmware versions till it reaches the EOL final stage.
</div>
</div>

Latest revision as of 08:41, 15 July 2025

Main Page > Software & Applications > Telematics Configuration Tool (TCT) > TCT FAQ

Frequently Asked Questions

  • Which operating systems are supported by the TCT? 
TCT version is compatible only with Windows OS. TCT web version is a web-based application that is supported with most modern web browsers. TCT does not support Mac OS, Linux, or other OS platforms, for more information please check our wiki page. >>> Minimum System Requirements
  • Is TCT supported by the mobile platforms?
No, mobile version of TCT is not available.
  • What Teltonika Telematics devices are supported by TCT?
Teltonika Telematics FT platform devices are supported with a minimum firmware version 0.26.2.
  • Does TCT support any of the special or experimental firmware versions?
Yes, experimental (currently called development firmware) and special firmware versions are supported by TCT. Unlocking these versions requires the "User key". Please contact Teltonika Telematics support or your sales representative for more information.
  • What happens if a device with unsupported firmware version is connected? 
Device will be displayed as "Not supported" in TCT.
  • Are there any plans to support currently available Autonomous devices in TCT?
No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.
  • Can we manually adjust the Screen Resolution of TCT?
No, but TCT automatically adapts to different screen sizes.
  • Which languages TCT support?
Currently, TCT is only available in the English language. Though in the future we might add more languages.
  • Can we check the current device Configuration File name on TCT?
Yes, please check our wiki page for more information. >>> Editing a Configuration file.
  • How to check the Parameter ID using the TCT?
Mouseover to the ID icon inside the parameter box. Please check the visual example below.
  • How to use tooltip?
Mouse over to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information.
  • Is it possible to search for parameters using Parameter ID/Keyword? 
Yes, please check our wiki page for more information. >>> TCT Search.
  • How to find debug information? Where log files will be saved? 
By opening TCT settings, you will see the path of the log files saving place. Log files will be saved locally. >>> TCT Maintenance.
  • Will the old Teltonika Configurator support new firmware releases and new devices in the future? 
Teltonika Configurator must be used with FMB (FMB, FMC, FMM, etc.) platform devices. Teltonika Configurator will still be maintained and have its own new releases with support for new FMB firmware versions till it reaches the EOL final stage.
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