Difference between revisions of "TCT FAQ"

From Wiki Knowledge Base | Teltonika GPS
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'''Here you will find answers to frequently asked questions about Telematics Configuration Tool.'''
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[[Category:Telematics Configuration Tool (TCT)]]
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==Frequently Asked Questions==
  
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{| class="wikitable sortable"
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*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">Which Operating Systems are supported by the TCT? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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<div class="mw-collapsible-content">
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! style="background: black; color: white;" |Question
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The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> [[Getting_started_with_TCT_desktop_application#Minimum_System_Requirements|Minimum System Requirements]]
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! style="background: black; color: white;" |Answers
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</div>
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! style="background: black; color: white;" |Information Links:
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</div>
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*<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">Is TCT supported by the mobile platforms?</font></div>
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! style="text-align: left;" |What are the Operating Systems supported by TCT?
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
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|| The current TCT version is compatible with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment.
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<div class="mw-collapsible-content">
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|| [[Getting_started_with_TCT_for_desktop|Getting Started with TCT for desktop]]
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No, mobile version of TCT is not available.
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</div>
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|'''Is TCT a web-based tool? Or a desktop application tool?'''
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</div>
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| The current TCT-released version is for desktops. The web-based version is already in development and will be released soon.
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*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which device firmware versions support TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
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<div class="mw-collapsible-content">
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! style="text-align: left;" |'''Which devices does TCT supports?
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Teltonika Telematics devices with firmware version '''03.27.13.Rev.03''' or higher are supported by the TCT.  
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| TCT supports Teltonika Telematics devices only and does not support Autonomous (Mobility) devices in the meantime.
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</div>
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</div>
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*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">Does TCT support any of the Special/Experimental Firmware versions?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
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|'''Which Firmware version does TCT support?'''
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<div class="mw-collapsible-content">
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| TCT will support only current platform devices with base firmware 03.27.13.Rev.03 and higher.
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At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.
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</div>
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</div>
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! style="text-align: left;" |Does TCT support Special/Custom/Experimental Firmware?
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*<div class="mw-customtoggle-41" style="color: #0054A6;"><font size="2">What happens if a device with unsupported firmware version is connected? </font></div>
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|| Special/Custom firmware will be added gradually. Experimental and Test firmware won’t be supported. The client can still use the old configurator for Test and Experimental firmware.  
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-41">
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<div class="mw-collapsible-content">
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TCT will return a warning that correct firmware version must be used and will allow you to update the firmware through TCT.
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|'''Does TCT support Bluetooth configuration support?'''
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[[File:TCT_unsupported_FW_version.png|800px|thumb|alt=|none]]
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| TCT does not support configuration through Bluetooth, only cable connection.
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</div>
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|
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</div>
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*<div class="mw-customtoggle-11" style="color: #0054A6;"><font size="2">Which Teltonika Telematics devices are supported by the TCT? </font></div>
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! style="text-align: left;" |What languages will be available on TCT?
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-11">
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|| TCT will be available in English other languages can be added in the future based on the demand from customers. Spanish and French have higher chances to be added, implementing Arabic would be more complicated due to its right-to-left structure.
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<div class="mw-collapsible-content">
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TCT  supports all [[Telematics_Configuration_Tool_(TCT)|Teltonika Telematics devices.]], except the former Teltonika Mobility devices - TFT100, TST100, TAT100, GH5200, TMT250
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|-
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</div>
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|'''Can we adjust the screen resolution of TCT?'''
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</div>
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| TCT is adapted to different screen sizes. It does not matter if you use a 13, 15, or 27-inch screen.
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*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">Are there any plans to support currently available Autonomous devices in TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
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|-
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<div class="mw-collapsible-content">
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! style="text-align: left;" |'''Is there an option to save configuration file to the cloud?'''
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No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.  
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| With the desktop version - no. When the web version will be released, it will save configuration directly to FOTA WEB.
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</div>
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</div>
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*<div class="mw-customtoggle-9" style="color: #0054A6;"><font size="2">Can we manually adjust the Screen Resolution of TCT?</font></div>
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|-
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
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|'''Can we check the current device Configuration File name on TCT?'''
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<div class="mw-collapsible-content">
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| Yes, for more information you may refer on this link [https://wiki.teltonika-gps.com/view/Getting_started_with_TCT_for_desktop#Editing_a_Configuration_File here]
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No, but TCT automatically adapts to different screen sizes.
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</div>
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</div>
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! style="text-align: left;" |'''How to check the Parameter ID using the TCT?'''
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*<div class="mw-customtoggle-10" style="color: #0054A6;"><font size="2">Which languages TCT support?</font></div>
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| Mouseover to the ID icon inside the parameter box
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-10">
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<div class="mw-collapsible-content">
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Currently, TCT is only available in the English language. Though in the future we might add more languages.  
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</div>
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|'''How to use tool tip?'''
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</div>
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| Mouseover to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the paramter, click that icon to see more detailed information.  
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*<div class="mw-customtoggle-12" style="color: #0054A6;"><font size="2">Can we check the current device Configuration File name on TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-12">
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|-
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<div class="mw-collapsible-content">
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! style="text-align: left;" |'''Does TCT support search through Parameter ID/Keyword?'''
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Yes, please check our wiki page for more information. >>>[[Getting_started_with_TCT_desktop_application#Editing_a_Configuration_File| Editing a Configuration file]].
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| Yes, for more information you may refer on this link [https://wiki.teltonika-gps.com/view/TCT_Search here]
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</div>
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</div>
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|-
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*<div class="mw-customtoggle-13" style="color: #0054A6;"><font size="2">How to check the Parameter ID using the TCT?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-13">
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|'''What about debugging the TCT? Logs will be saved on the cloud or locally? Or maybe both?'''
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<div class="mw-collapsible-content">
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| In Configuration settings you will see path and open button for TCT logs. It will be saved locally (desktop version). -- wiki link
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Mouseover to the ID icon inside the parameter box. Please check the visual example below.
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[[File:Parameter ID.gif|thumb|alt=|none]]
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</div>
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! style="text-align: left;" |'''Can Auto update be turned off?'''
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</div>
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| The user can’t turn off the Auto update feature (in other words, the notifications about new versions will still be received). Meantime it’s up to the user to install these updates or not.
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*<div class="mw-customtoggle-14" style="color: #0054A6;"><font size="2">How to use tooltip?</font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-14">
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<div class="mw-collapsible-content">
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Mouse over to the '''<nowiki/>'i'''' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information. Please check the visual example below.
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|'''If for some reason client wants to roll back the TCT version, is it possible??'''
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[[File:Tool_tip_click.gif|thumb|alt=|none]]
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| Software doesn’t support this. The client can do it manually (download older version and install it).
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</div>
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</div>
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*<div class="mw-customtoggle-15" style="color: #0054A6;"><font size="2">Is it possible to search for parameters using Parameter ID/Keyword? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-15">
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! style="text-align: left;" |'''Does Teltonika Configurator will support new releases of Firmware and devices in the future?'''
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<div class="mw-collapsible-content">
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| Teltonika Configurator will have new versions and will support new firmware for existing platform devices as long as its End of Life is not planned. New platform devices won’t be supported in Teltonika Configurator, it will work with TCT only.
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Yes, please check our wiki page for more information. >>>[[TCT_Search| TCT Search]].  
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</div>
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</div>
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|'''Will the Teltonika Configurator be on EOL?'''
 
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| Yes, Teltonika Configurator will be discontinued at some point in future. However, we want to give our customers enough time to get used to TCT. Currently, there is no EOL date planned.
 
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[[Category:Telematics Configuration Tool (TCT)]]
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*<div class="mw-customtoggle-16" style="color: #0054A6;"><font size="2">How to find debug information? Where log files will be saved? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-16">
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<div class="mw-collapsible-content">
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By opening Configuration settings, you will see the path of the log files saving place. Log files will be saved locally. >>>[[TCT_Device_Status#Maintenance| TCT Maintenance]].
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</div>
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</div>
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*<div class="mw-customtoggle-19" style="color: #0054A6;"><font size="2">Will the old FMB Configurator support new firmware releases and new devices in the future? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-19">
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<div class="mw-collapsible-content">
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FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
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</div>
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</div>
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*<div class="mw-customtoggle-20" style="color: #0054A6;"><font size="2">When is the EOL of the FMB configurator? </font></div>
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-20">
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<div class="mw-collapsible-content">
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The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
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</div>
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</div>

Latest revision as of 13:23, 27 April 2023

Main Page > Software & Applications > Telematics Configuration Tool (TCT) > TCT FAQ

Frequently Asked Questions

  • Which Operating Systems are supported by the TCT? 
The current TCT version is compatible only with Windows OS. TCT does not support Mac OS, Linux, or other OS platforms at the moment, for more information please check our wiki page. >>> Minimum System Requirements
  • Is TCT supported by the mobile platforms?
No, mobile version of TCT is not available.
  • Which device firmware versions support TCT?
Teltonika Telematics devices with firmware version 03.27.13.Rev.03 or higher are supported by the TCT.
  • Does TCT support any of the Special/Experimental Firmware versions?
At the moment - no. Though support of some of the Special firmware versions will be added gradually. Experimental firmware versions won’t be supported. The client can still use the old FMB configurator to setup devices with experimental firmware version.
  • What happens if a device with unsupported firmware version is connected? 
TCT will return a warning that correct firmware version must be used and will allow you to update the firmware through TCT.
  • Which Teltonika Telematics devices are supported by the TCT? 
TCT  supports all Teltonika Telematics devices., except the former Teltonika Mobility devices - TFT100, TST100, TAT100, GH5200, TMT250
  • Are there any plans to support currently available Autonomous devices in TCT?
No, the currently available Autonomous devices like TAT100 won't be supported by the TCT.
  • Can we manually adjust the Screen Resolution of TCT?
No, but TCT automatically adapts to different screen sizes.
  • Which languages TCT support?
Currently, TCT is only available in the English language. Though in the future we might add more languages.
  • Can we check the current device Configuration File name on TCT?
Yes, please check our wiki page for more information. >>> Editing a Configuration file.
  • How to check the Parameter ID using the TCT?
Mouseover to the ID icon inside the parameter box. Please check the visual example below.
  • How to use tooltip?
Mouse over to the 'i' icon located on the upper left side of the parameter box to view the summarized description of the parameter, click that icon to see more detailed information. Please check the visual example below.
  • Is it possible to search for parameters using Parameter ID/Keyword? 
Yes, please check our wiki page for more information. >>> TCT Search.
  • How to find debug information? Where log files will be saved? 
By opening Configuration settings, you will see the path of the log files saving place. Log files will be saved locally. >>> TCT Maintenance.
  • Will the old FMB Configurator support new firmware releases and new devices in the future? 
FMB Configurator will still be maintained and have its own new releases with support for new firmware versions till it reaches the EOL final stage.
  • When is the EOL of the FMB configurator? 
The EOL of FMB configurator is not announced yet. We want to give our customers enough time to get used to TCT, before discontinuing the FMB configurator.
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