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DualCam FAQ (view source)

Revision as of 13:10, 6 March 2024

262 bytes added ,  6 March
→‎Frequently asked questions regarding Dualcam solution
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'''Here you will find answers to the most frequently asked questions about DualCam.
 
'''Here you will find answers to the most frequently asked questions about DualCam.
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Please check answers here, if you will not find answer then fill the VIP HELP desk query.
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Please check answers here, if you will not find answer then fill the Helpdesk  query.
    
===<big>Frequently asked questions regarding Dualcam solution</big>===
 
===<big>Frequently asked questions regarding Dualcam solution</big>===
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|What is the best device to use DualCam with?
 
|What is the best device to use DualCam with?
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|Our FMX125 family devices are integrated to work best with DualCam solution, these include FMB125, FMC125 or FMB225 FMC225.
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|Our FMX125 family devices are integrated to work best with DualCam solution, these include [https://wiki.teltonika-gps.com/view/FMC125 FMC125], [https://wiki.teltonika-gps.com/view/FMB125 FMB125] or [https://wiki.teltonika-gps.com/view/FMB225 FMB225] [https://wiki.teltonika-gps.com/view/FMC225 FMC225].
 
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|Firmware to install on FMX125 device for best DualCam support?
 
|Firmware to install on FMX125 device for best DualCam support?
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|The latest current firmware to use on FMX125 devices is 03.27.13.Rev.663 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata|here]]
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|The latest current firmware to use on FMX125 devices is 03.29.00.Rev.530 and latest for DualCam solution is V2.2.3, please see the link for the latest Firmware versions [[DualCam_Firmware_errata|here]]
 
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|Picture quality received is very blurry, what can I do?
 
|Picture quality received is very blurry, what can I do?
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|I do not see DualCam as selection on my RS232 input, what to do?
 
|I do not see DualCam as selection on my RS232 input, what to do?
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| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create VIP HelpDesk query.
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| Please ensure that the configurator and firmware of your device is at the recommended version. If you are not sure which version of configurator you need, please contact your sales manager or create Helpdesk query.
 
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|Why do I not see time and date on my photos and videos as seen in some other camera brands?
 
|Why do I not see time and date on my photos and videos as seen in some other camera brands?
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|Is DualCam compatible with FMC225?
 
|Is DualCam compatible with FMC225?
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|Dualcam is compatible with FMC225. As FMC225 is developed on the existing platform, it keeps all the functionalities from FMC125.
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|Dualcam is compatible with FMC225. As [https://wiki.teltonika-gps.com/view/FMC225 FMC225] is developed on the existing platform, it keeps all the functionalities from [https://wiki.teltonika-gps.com/view/FMC125 FMC125].
 
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|Having configured the device when activating DIN1 to take an image (Front & Rear), and additionally capture a video (5 before & 5 after), which element will be sent first, we get only the image but not the video.
 
|Having configured the device when activating DIN1 to take an image (Front & Rear), and additionally capture a video (5 before & 5 after), which element will be sent first, we get only the image but not the video.
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