Difference between revisions of "How to capture CAN adapter log from FMX1YX"

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__TOC__
 
===Solution applies for these devices===
 
===Solution applies for these devices===
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[[FMB110]] [[FMB120]] [[FMB122]] [[FMB125]] [[FMB140]] [[FMC125]] [[FMC130]] [[FMM125]] [[FMM130]] [[FMC125]] [[FMU126]] [[FMU130]]
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[[FMB110]] [[FMB120]] [[FMB122]] [[FMB125]] [[FMB130]] [[FMB140]] [[FMB150]] [[FMB225]] [[FMB230]] [[FMB240]]<br>
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[[FMC125]] [[FMC130]] [[FMC150]] [[FMC225]] [[FMC230]]<br>
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[[FMM125]] [[FMM130]] [[FMM150]] [[FMM230]]<br>
 
Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.<p>This functionality is available after '''03.08.00''' firmware version.</p>
 
Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.<p>This functionality is available after '''03.08.00''' firmware version.</p>
  
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#Make sure that CAN adapter is [https://youtu.be/V9RTdSy1E8w connected properly] to the vehicle and to FMB1YX series device.
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#Make sure that the CAN adapter is [https://youtu.be/V9RTdSy1E8w connected properly] to the vehicle and to the FMB1YX series device.
 
#'''Start vehicle engine'''.
 
#'''Start vehicle engine'''.
 
#Send following '''SMS commands''' to FMX1YX device:  
 
#Send following '''SMS commands''' to FMX1YX device:  
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#*If you have set SMS login and password:<code>login pass cpureset</code> -> <code>login pass log2sdfilterset 0;4;1</code>
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#*If you have set SMS login and password:<code>login pass log2sdfilterset 0;2;3;4;1</code>  
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#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>cpureset</code> -><code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;4;1</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:3</code></p><p>Make sure:</p><p>Filter 0 - turn off all filters</p><p>Filter 4 - turn on CAN adapter filter</p><p>Filter 1 - save installed filters</p>
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#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0;2;3;4;1</code> <p>If command <code>log2sdfilterset</code> was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:5</code> then you can restart the device</p>
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#After SMS response message CAN adapter log capturing has been started.
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# If FW version is <b>03.27.10</b> or higher <code>cpureset</code> command is not necessary to enable the filters. On lower versions <code>cpureset</code> is mandatory.
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#*<p>If you have set SMS login and password: <code>login pass cpureset</code></p>
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#*<p>If SMS login and password are not set leave two spaces before command:<code><span style="color:#f8f9fa">aa</span>cpureset</code></p>
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#After the SMS response message CAN adapter log capturing has been started.
 
#Wait at least '''5 minutes''' to get enough CAN bus data and '''turn off''' vehicle engine.
 
#Wait at least '''5 minutes''' to get enough CAN bus data and '''turn off''' vehicle engine.
 
#'''Download''' captured log (dump) files.
 
#'''Download''' captured log (dump) files.
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#*Using '''Teltonika Configurator'''[[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
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#
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#*Using '''FOTA WEB'''<p>[[File:FOTAWEB.gif|center]] <br>Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions.png|90px|link=]] → '''Download from device''' → '''Continuous log files (2)''' (<span style="color:red">2 files. Each log size up to 1 MB</span>)→[[File:Fota_download.png|90px|link=]]. To start download process at once send following SMS command:</p>
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==== Using '''Teltonika Configurator''' ====
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#**If you have set SMS login and password: <code>login pass web_connect</code>
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[[File:dumpfilesfromcfg.gif|center]] <p>Please check [[FMB120_Status_info#Maintenance|Status info→Maintenance→Log/Dump]] and download dump <code>YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip</code>.</p>
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#**If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on device [[File:Fota_moreinfo.png|link=]] icon→Go to '''CONT.LOGS tab'''→Download <code>IMEI_TIMESTAMP.zip</code></p>
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#
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==== Using '''FOTA WEB''' ====
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<p>[[File:Log1.png|center]]Enter FOTA WEB → Press on '''Devices''' tab → Select your device and press [[File:Fota_actions_v2.png|110px|link=]] → '''Task type''' → '''Receive internal log (10)''' (10 <span>files. Each log size up to 1 MB</span>) → '''Begin Download: From Oldest''' → '''Files to Download 10''' → [[File:Fota_download_v2.png|90px|link=]].<br>[[File:Log2.png|center]]<br>To start download process at once send following SMS command:
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#*If you have set SMS login and password: <code>login pass web_connect</code>
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#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>web_connect</code><p>If command was sent correctly you should receive SMS Response:<code>web_connect resp:OK</code></p><p>To find downloaded log press on '''Tasks''' tab→Find your device by IMEI and Task type '''Received internal log'''→Download <code>IMEI_logs_TIMESTAMP.zip</code> as showed below:</p>[[File:log3.png|2000px]]</p>
 
<!--
 
<!--
 
#*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
 
#*Using FOTA software<p>Using FOTA software from version '''2.10.7''':</p><p>Select your device, then at the right '''Download''' section press "'''Choose Files'''"→('''1''') '''Additional files''' target: <code>D:\Log\C\9.dmp</code>→('''2''') Browse "'''Download path'''"→('''3''') Press "'''Start Downloading'''".</p><p>[[File:Fota_s_log.jpg]]</p>
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#*If you have set SMS login and password: <code>login pass log2sdfilterset 0</code>
 
#*If you have set SMS login and password: <code>login pass log2sdfilterset 0</code>
 
#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:1</code></p>
 
#*If SMS login and password are not set leave two spaces before command: <code><span style="color:#f8f9fa">aa</span>log2sdfilterset 0</code><p>If command was sent correctly you should receive SMS Response:<code>Enabled Trace Filters:1</code></p>
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#These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Sales manager''' or '''Teltonika Support team''' for further investigation.
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#These log (dump) files can be read only with '''special software'''. Provide these files to your '''Teltonika Telematics Sales manager''' or '''Teltonika Telematics Support team''' for further investigation.
  
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[[Category:Fleet management FAQ]]
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[[Category: Frequently Asked Questions - FAQ]]

Latest revision as of 08:31, 13 October 2023

Main Page > Frequently Asked Questions - FAQ > How to capture CAN adapter log from FMX1YX

Solution applies for these devices

FMB110 FMB120 FMB122 FMB125 FMB130 FMB140 FMB150 FMB225 FMB230 FMB240
FMC125 FMC130 FMC150 FMC225 FMC230
FMM125 FMM130 FMM150 FMM230

Here are steps how to capture LV-CAN200, ALL-CAN300, CAN-CONTROL log from FMB1YX series devices.

This functionality is available after 03.08.00 firmware version.

  1. Make sure that the CAN adapter is connected properly to the vehicle and to the FMB1YX series device.
  2. Start vehicle engine.
  3. Send following SMS commands to FMX1YX device:
    • If you have set SMS login and password:login pass log2sdfilterset 0;2;3;4;1
    • If SMS login and password are not set leave two spaces before command: aalog2sdfilterset 0;2;3;4;1

      If command log2sdfilterset was sent correctly you should receive SMS Response:Enabled Trace Filters:5 then you can restart the device

  4. If FW version is 03.27.10 or higher cpureset command is not necessary to enable the filters. On lower versions cpureset is mandatory.

    • If you have set SMS login and password: login pass cpureset

    • If SMS login and password are not set leave two spaces before command:aacpureset

  5. After the SMS response message CAN adapter log capturing has been started.
  6. Wait at least 5 minutes to get enough CAN bus data and turn off vehicle engine.
  7. Download captured log (dump) files.

Using Teltonika Configurator

Dumpfilesfromcfg.gif

Please check Status info→Maintenance→Log/Dump and download dump YYYY_MM_DD_HH_MM_SS_FMB1YX_IMEI_Dump.zip.

Using FOTA WEB

Log1.png

Enter FOTA WEB → Press on Devices tab → Select your device and press Fota actions v2.png → Task type → Receive internal log (10) (10 files. Each log size up to 1 MB) → Begin Download: From Oldest → Files to Download 10 → Fota download v2.png.

Log2.png


To start download process at once send following SMS command:

    • If you have set SMS login and password: login pass web_connect
    • If SMS login and password are not set leave two spaces before command: aaweb_connect

      If command was sent correctly you should receive SMS Response:web_connect resp:OK

      To find downloaded log press on Tasks tab→Find your device by IMEI and Task type Received internal log→Download IMEI_logs_TIMESTAMP.zip as showed below:

      Log3.png

  2. After you have downloaded log files send following SMS command to FMX1YX device:
    • If you have set SMS login and password: login pass log2sdfilterset 0
    • If SMS login and password are not set leave two spaces before command: aalog2sdfilterset 0

      If command was sent correctly you should receive SMS Response:Enabled Trace Filters:1

  3. These log (dump) files can be read only with special software. Provide these files to your Teltonika Telematics Sales manager or Teltonika Telematics Support team for further investigation.
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