Changes

====Number of devices====

====Number of devices====

====Type of the issue/How often the issue repeats====

====Type of the issue/How often the issue repeats:====

 

 

 

'''Repeating:''' Often/Randomly/Everyday/There is a pattern/Under certain conditions;

'''Repeating:''' Often/Randomly/Everyday/There is a pattern/Under certain conditions;

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==='''Provide additional information'''===

==='''Provide Advanced and additional information'''===

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Additional information is consisted of:'''''

''The log/DUMP files allow the engineers to provide you with initial '''insights into your issue with the first response.''' Invest few minutes of your time to get the log/DUMP files containing the issue to have the solution ASAP. '''Advanced and additional information is consisted of:'''''

 

 

'''Log files''' - Provide live information when the issue is happening.

Dump files - Provide files that the device logged automatically. They are useful if the issue happened already and not more then 3 hours passed after.  

'''Dump files''' - Provide files that the device logged automatically.

Log files - Provide live information when the issue is happening. They are useful when the device is currently having the issue or you can replicate it with log running.

'''Attach relevant server data''' (RAW data in Hex preferred), you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

====Raw server data:====

RAW data in Hex is preferred, you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).

'''Specify what has been done to try and fix the issue''':

What has been done to try and fix the issue

''Example''

''Example''

==How to get Debug Information==

==How to get Debug Information==

[[File:taking logs cfg and dumps.gif|center]]

Follow these quick steps to all necesssary debug information in just over 10 minutes.

Follow these quick steps to all necesssary debug information in just over 10 minutes

If you correctly perform all the steps, and describe the issue clearly there is a high chance that we can solve it on our first reply. [[File:taking logs cfg and dumps.gif|center]]

1.Open up your device via configurator and go to Status -> Maitenance window

1.Open up your device via configurator and go to Status -> Maitenance window