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[[File:taking logs cfg and dumps.gif|center]]
 
[[File:taking logs cfg and dumps.gif|center]]
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Configuration Configuration can be downloaded directly from device through FOTA WEB, FOTA or Configurator).
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Follow these quick steps to all necesssary debug information in just over 10 minutes
 
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1.Open up your device via configurator and go to Status -> Maitenance window
Status information SMS/GPRS commands such as ''getinfo getver getstatus getgps'' can be used to provide valuable information.
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2.Click Dump files to take the information from the device containing logs from the past that device made automatically. If the issue happened 2-3 hours ago we will see it in these files.
 
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Note: If the device is installed in a vehicle and deplyoed in the field you can use FOTA WEB to download these files remotely.
How to repeat conditions For example: Device goes into Deep Sleep, when device wakes up from Accelerometer, event (Movement AVL I/O ID 240) is not sent to server.
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3.If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging, replicate the issue and when the log ends attach it to the query. When logs are made they export your current configuration as well.
 
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Note 3.1: For example you should send SMS during the logging period if you claim that your device is not receiving SMS.
Log files They can be taken via the Configurator Maintenance tab or via Terminal.
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Note 3.2: For troubleshooting remote vehicles download DUMP files via fota and download them as soon as possible after replicating the issue.
 
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4.After the logging is done click open location to find your DUMP and LOG+CFG files.
Dump files You have to make sure to take them from Configurator Maintenance tab or FOTA WEB after issue happened. And take them not more than 2 or 3 hours after the issue or device will log over them.  
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5.If you have not made a log file in step 3, export your configuration file by using the "Save to file" button.
 
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Note 5.1:In the GIF file is save to Documents folder for quick access by pressing the "Open directory" button in the configurator.