General PCN

2023 October: Product ECO packing box identification/marking changes

We would like to inform you that Teltonika Telematics is going to update printed information on the ECO boxes. Therefore, customers will receive boxes with printed QR link to the Quick manual.

Change description
Change type	ECO boxes printed information update
Detailed description	Printed QR link to the Quick manual on ECO boxes
	Old version: Print version of single ECO packing on175x150x35mm box marking: Print version of group ECO packing on 355x175x60mm box marking: Print version of ECO packing on 173x148x71mm box marking:	New version: Print version of single ECO packing on175x150x35mm box marking: Print version of group ECO packing on 355x175x60mm box marking: Print version of ECO packing on 173x148x71mm box marking:
Change reasons	Teltonika Telematics customers will be able to find information about the product more easily and it will be possible to avoid printed quick manual
Products release date	New ECO packaging box marking will be updated during October of 2023, with 4-6 weeks of transition period. Over this period package can be delivered with an old print.

Affected products
Model	Affected order codes	Order code changes
All Teltonika product with standard branded ECO packing boxes	-	No changes

Acknowledgement of PCN receipt
If no feedback is received within one week after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

2023.03.07: GSM/LTE antenna bridge color difference

We would like to inform that you might receive FMx devices with different GSM/LTE antenna bridge color (except FMX64, FMM00A, FMX13A, FMB003, FMB020, FMB002, FMP100)

Change description
Change type	GSM/LTE antenna bridge color mismatch
Detailed description	GSM antenna bridge color mismatch
	Old version: Silver color GSM/LTE antenna bridge	New version: Gold/brass shade or Silver color GSM/LTE antenna bridge
Change reasons	Some of the devices will be produced with antenna which color might be different from previous batches. Some of the antennas during production might change color to gold/brass shade.
Products release date	2023 March

Affected products
Model	Affected order codes	Order code changes
All currently produced FM device except (except FMX64, FMM00A, FMX13A, FMB003, FMB020, FMB002, FMP100)	FMxxxx*******	No actual part change, only color of GSM/LTE antenna bridge might have gold/brass shade.

Change impact
Risk assessment	Testing of antennas which color has changed after production, to gold/brass shade have been performed and the results are the same to silver color antennas - no risk or affect in GSM/LTE signal because of the color change.
Suggested implementation plan	No implementation is needed

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

2022 February: QR codes replace printed packing lists

We would like to inform you that Teltonika Telematics is going to replace printed packing lists with QR codes available on the packaging boxes.

Change description
Change type	Packing change
Detailed description	QR codes replace printed packing lists
	Old version: Printed packing lists are included in group packaging boxes.	New version: When QR codes are introduced, packing lists will be available to download and print in VIP Helpdesk. Instruction how to use functionality can be download from here
Change reasons	Teltonika Telematics product packaging will become both more efficient and eco-friendly.
Products release date	2022 February

2021.10.03 - 2021.10.10: Product ECO packing box identification/marking changes

We would like to inform you, that from October 3rd to 10th, the packaging robot will be upgraded in production, which will temporarily make it impossible to use the box press printer. As a result, all boxes made on those days will have a sticker printed and affixed instead of a print. Therefore, customers can receive packages with a sticker instead of a print for some time.

Change description
Change type	ECO Package marking type
Detailed description	Packing direct printing on box technology will be temporarely replaced by the sticker. Information will remain the same.
	Print version of single ECO packing box marking: Version of group ECO packing box marking:	Temporary version of single ECO packing box marking: Version of group ECO packing box marking:
Change reasons	Upgrade of packing robot in the manufacturing facility.
Product release date	October 3rd-10th.

Affected products
Model	Affected order codes	Order code changes
All Teltonika brand product ECO packing boxes	-	No changes

Acknowledgement of PCN receipt
If no feedback is received within one week after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

2021.07.16: Hardware change

We would like to inform you about the hardware change for FMx devices (except FMX64) starting from September of 2021.

Change description
Change type	Hardware change
Detailed description	New Flash memory component
	Old version: FMx devices with the current Flash memory component (128 MB) part number	New version: FMx devices with the new Flash memory component (128 MB) part number
Change reasons	Response to the global situation in component market and assurance of devices production lead time
Products release date	2021 September

Affected products
Model	Affected order codes	Order code changes
All currently produced FM device except (FMx64 family devices)	FMxxxx*******	Current Flash memory component change to new Flash memory component

Change impact
Risk assessment	Current CE and E-mark certificates are valid. Also, current purchase codes remain the same.
Suggested implementation plan	No special actions are needed for the devices used with base FW, devices will arrive from factory with the latest FW which supports new Flash memory component. Flash memory size remains 128 MB. For the clients that are using Spec. FW, more detailed information will be provided directly

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above

2021.04.30: Product ECO packing box identification/marking changes

We would like to inform you, that Teltonika products ECO packing boxes will be marked by direct printing on its technology, instead of printing on the sticker, starting from the 19th week of 2021.

Change description
Change type	ECO Package marking type
Detailed description	Packing box sticker will be replaced by direct printing on box technology. Information will remain the same.
	Old version of single ECO packing box marking: Old version of group ECO packing box marking:	New version of single ECO packing box marking: New version of group ECO packing box marking:
Change reasons	To improve manufacturing efficiency, reliability and to have more eco-friendly packages.
Product release date	New ECO packaging box marking will be released in manufacturing from the 19th week (middle of May) of 2021, with 4-6 weeks of transition period. Over this period package can be delivered with the old version sticker as well as a package with the new direct printing technology.

Affected products
Model	Affected order codes	Order code changes
All Teltonika brand product ECO packing boxes	-	No changes

Change impact
Risk assessment	Clients’ special-order codes with special boxes will be changed on clients’ demand.
Suggested implementation plan	If you are using special box version and would like an upgrade it to new, please contact your Teltonika Telematics sales manager. Due to changes in package marking appearance we recommend contacting your customs agent with our change notification information, to avoid any unexpected delays in the customs clearance process.

Acknowledgement of PCN receipt
If no feedback is received within two weeks after the issue date of this notification - Teltonika may accept that this change has been tacitly accepted and can implement the change as indicated above