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2. Specify the number of devices and how often the issue repeats:
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'''2.Specify the number of devices and how often the issue repeats:'''
 
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Repeating: Often/Randomly/Everyday/There is a pattern/Under certain conditions;
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'''Repeating:''' Often/Randomly/Everyday/There is a pattern/Under certain conditions;
 
If the Repeating is specified as “Under certain conditions”–write on how to repeat those conditions.
 
If the Repeating is specified as “Under certain conditions”–write on how to repeat those conditions.
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The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.
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''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
    
3. Provide additional information:
 
3. Provide additional information:
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Log files - Provide live information when the issue is happening.
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'''Log files'''- Provide live information when the issue is happening.
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Dump files - Provide files that the device logged automatically.
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'''Dump files''' - Provide files that the device logged automatically.
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Attach relevant server data (RAW data in Hex preferred), you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).
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'''Attach relevant server data''' (RAW data in Hex preferred), you should also specify the exact time when the issue in data can be seen (For example: 2020.02.24 10:00 AM GMT +0 until 2020.02.24 13:00 PM GMT +0).
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Specify what has been done to try and fix the issue: e.g. static navigation was disabled via setparam command to see if the device filters out the positions.
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'''Specify what has been done to try and fix the issue''': e.g. static navigation was disabled via setparam command to see if the device filters out the positions.
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The logs allow the engineers to provide you with initial insights into your issue with first response.
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''The logs allow the engineers to provide you with initial insights into your issue with the first response.''
    
How to get Debug Information
 
How to get Debug Information