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What debug information should be collected? (view source)
Revision as of 10:07, 30 March 2020
, 10:07, 30 March 2020no edit summary
'''1.Gather information amount the issue, what is the Device model, Configuration, Firmware/Configurator Versions:'''
'''1.Gather information amount the issue, what is the Device model, Configuration, Firmware/Configurator Versions:'''
'''Device''': FMB0X0/FMB1XY/FMB920/FMB640 etc.;
'''Device:''' FMB0X0/FMB1XY/FMB920/FMB640 etc.;
'''Configuration''': Attach configuration file
'''Configuration:''' Attach configuration file
'''Firmware version''': 03.XX.YY.Rev.ZZ
'''Firmware version:''' 03.XX.YY.Rev.ZZ
'''Status information''': responses to relevant SMS/GPRS commands
'''Status information:''' responses to relevant SMS/GPRS commands
Provide IMEI and GSM number of 1-3 devices with the issue
Provide IMEI and GSM number of 1-3 devices with the issue
''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
3. Provide additional information:
'''3.Provide additional information:'''
'''Log files'''- Provide live information when the issue is happening.
'''Log files'''- Provide live information when the issue is happening.