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What debug information should be collected? (view source)
Revision as of 21:14, 7 April 2020
, 21:14, 7 April 2020no edit summary
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===Essiantial information===
==='''Essiantial information'''===
====What is the Device model, Configuration, Firmware/Configurator Versions:====
====What is the Device model, Configuration, Firmware/Configurator Versions:====
==='''Conditional information'''===
==='''Conditional information'''===
===='''Number of devices, How often the issue repeats:'''====
====Number of devices, How often the issue repeats:====
''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
''The number of devices and type of the issue will help us to evaluate the priority and understand the situation better.''
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==='''Provide additional information:'''===
===Provide additional information:===
''The logs allow the engineers to provide you with initial insights into your issue with the first response.''
''The logs allow the engineers to provide you with initial insights into your issue with the first response.''