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==='''Essiantial information'''===
 
==='''Essiantial information'''===
 
''The following will provide us with the minimum information, needed to start solving the issue:''
 
''The following will provide us with the minimum information, needed to start solving the issue:''
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====What is the Device model====
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'''<big>1.1</big>'''
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====Configuration====
 
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====Firmware/Configurator Versions====
==== What is the Device model ====
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====1.2 Configuration====
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====1.3 Firmware/Configurator Versions====