Changes

If you correctly perform all the steps and describe the issue clearly there is a high chance that we can solve it on our first reply. [[File:taking logs cfg and dumps.gif|center]]

If you correctly perform all the steps and describe the issue clearly there is a high chance that we can solve it on our first reply. [[File:taking logs cfg and dumps.gif|center]]

1.Open up your device via configurator and go to Status -> Maintenance window

1. Open up your device via configurator and go to Status -> Maintenance window

2.Click "Dump" to take the information from the device containing logs from the past that device made automatically. If the issue happened 2-3 hours ago we will see it in these files.  

2. Click "Dump" to take the information from the device containing logs from the past that device made automatically. If the issue happened 2-3 hours ago we will see it in these files.  

Note 2.1: If the device is installed in a vehicle and deployed in the field you can use FOTA WEB to download these files remotely.

Note 2.1: If the device is installed in a vehicle and deployed in the field you can use FOTA WEB to download these files remotely.

3.If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends attach it to the query. When logs are made they export your current configuration as well.

3. If you want to repeat the issue now, you can use logging functionality accessed in the same window. Just start logging by clicking "Log" replicate the issue and when the log ends to attach it to the query. When logs are made they export your current configuration as well.

Note 3.1: For example, you should send SMS during the logging period if you claim that your device is not receiving SMS.

Note 3.1: For example, you should send SMS during the logging period if you claim that your device is not receiving SMS.

4.After the logging is done  "Open directory" button in the configurator to find your DUMP and LOG+CFG files.  

4.After the logging is done  "Open directory" button in the configurator to find your DUMP and LOG+CFG files.  

5.If you have not made a log file in step 3, export your configuration file by using the "Save to file" button.

5. If you have not made a log file in step 3, export your configuration file by using the "Save to file" button.

Note 5.1:In the GIF file is save to Documents folder for quick access by pressing the "Open directory" button in the configurator.

Note 5.1: In the GIF file is save to Documents folder for quick access by pressing the "Open directory" button in the configurator.

=='''Quick links'''==

=='''Quick links'''==