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=Steps=
= Steps =
   
'''1. Gather information about the issue, what is the Device model, Configuration, Firmware/Configurator'''
 
'''1. Gather information about the issue, what is the Device model, Configuration, Firmware/Configurator'''
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| style="vertical-align: middle; text-align: center;" |[[FMB getver|SMS command]]
 
| style="vertical-align: middle; text-align: center;" |[[FMB getver|SMS command]]
   −
| style="vertical-align: middle; text-align: center;" |[FMB920 Status info|Configurator]]
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| style="vertical-align: middle; text-align: center;" |<nowiki>[FMB920 Status info|Configurator]]</nowiki>
    
[[Devices|FOTA WEB]]
 
[[Devices|FOTA WEB]]
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|-
 
|-
 
| style="vertical-align: middle; text-align: center;" |'''Configuration'''
 
| style="vertical-align: middle; text-align: center;" |'''Configuration'''
| style="vertical-align: middle; text-align: center;" |Configuration can be downloaded directly from device  through FOTA WEB, FOTA or [[Teltonika Configurator|Configurator]]).
+
| style="vertical-align: middle; text-align: center;" |Configuration can be downloaded directly from device  through FOTA WEB, FOTA or [[Teltonika Configurator|Configurator]].
 
<br />
 
<br />
 
| style="vertical-align: middle; text-align: center;" |The configuration used on the device allows us to  analyze if the issue is not caused by improperly configured settings or  features.
 
| style="vertical-align: middle; text-align: center;" |The configuration used on the device allows us to  analyze if the issue is not caused by improperly configured settings or  features.