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DualCam Troubleshoot (view source)
Revision as of 12:07, 11 September 2023
, 12:07, 11 September 2023→Possible solutions
==DualCam Checks==
==DualCam Checks==
*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.
*Check RS232 configuration, baud rate, etc. Default values should be set for the DualCam.
*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[Teltonika_DualCam#Camera_request_command|Camera request command]]
*See if both cameras are working. Try sending separate picture requests and check the result. “camreq:1:1” for the front camera and “camreq:1;2” for the rear camera. Possible responses to "camreq" command - [[DualCam SMS commands#Camera request command|Camera request command]]
Check camera IO values in the configurator.
Check camera IO values in the configurator.
*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.
*See if the camera is physically enabled, gets power, and re-check the RS232 connections. You can also test if the camera is physically enabled by covering the light sensor on the rear camera '''(marked green in the picture below)'''. The rear camera’s IR LEDs should turn on by doing so in a dark environment.
*Camera might have a problem detecting SD card. Format microSD card using a FAT file system (FAT32 or exFAT). Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.
*Camera might have a problem detecting SD card. Format microSD card using a FAT file system (FAT32 or exFAT). Try different cards. Try re-inserting the cards while the camera is turned on. Also, keep in mind that the smallest supported card is 16 GB.
*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.
*Physical camera restart. Disconnect the camera’s power supply and disconnect from the FMX125 device. Leave the camera for a few minutes like that and power it on but do not connect to the FMX125 for a few minutes. After some time, reconnect the device and check if the camera responds.
*Check whether Codec8 Extended is enabled. Without Codec8 Extended, parameters of AVL ID 497, 498, 499 '''WILL''' not be sent.
[[Image:Data_protocol.gif|300px]]
[[Image:Data_protocol.gif|300px]]