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RMA guidelines for FM devices (view source)

Revision as of 06:30, 7 August 2019

2,233 bytes removed ,  06:30, 7 August 2019
no edit summary
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! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Hardware issue
 
! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Hardware issue
 
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Does FM need to be sent to warranty?
 
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Does FM need to be sent to warranty?
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! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Remote connection status
   
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;"  |   
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
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<font color="bb0000"><b>NOT REQUIRED</b></font>
   
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color="bb0000"><b>NOT REQUIRED</b></font>
   
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color="bb0000"><b>NOT REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
 
<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color="bb0000"><b>NOT REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
 
<font color=" #009900"><b>YES, if this issue is true</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color="bb0000"><b>NOT REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font>
 
<font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color=" #009900"><b>IS REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if overcurrent message is still present after GPS antenna change</b></font>
 
<font color=" #009900"><b>YES, if overcurrent message is still present after GPS antenna change</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color=" #009900"><b>IS REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if another FM device gets GPS FIX with the same antenna</b></font>
 
<font color=" #009900"><b>YES, if another FM device gets GPS FIX with the same antenna</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color=" #009900"><b>IS REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
 
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color=" #009900"><b>IS REQUIRED</b></font>
   
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! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Firmware issue
 
! style="width:60%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Firmware issue
 
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Eligible for warranty?
 
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Eligible for warranty?
−
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" | Remote connection status
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color="009900"><b>YES, if unable to recover device manually</b></font>
 
<font color="009900"><b>YES, if unable to recover device manually</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
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<font color="009900"><b>REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if unable to reflash to base firmware</b></font>
 
<font color=" #009900"><b>YES, if unable to reflash to base firmware</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color="bb0000"><b>NOT REQUIRED</b></font>
   
|-
 
|-
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |  
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| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |   
 
<font color=" #009900"><b>YES, if the solution does not help</b></font>
 
<font color=" #009900"><b>YES, if the solution does not help</b></font>
−
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
  −
<font color=" #009900"><b>IS REQUIRED</b></font>
   
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Retrieved from "https://wiki.teltonika-gps.com/view/Special:MobileDiff/42119"

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