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RMA guidelines for FM devices (view source)

Revision as of 12:58, 26 August 2019

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         <th width=950 style="text-align: center;">Hardware issue</th>
 
         <th width=950 style="text-align: center;">Hardware issue</th>
 
         <th width=200>Does FM need to be sent to warranty?</th>
 
         <th width=200>Does FM need to be sent to warranty?</th>
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         <th width=100>Remote connection status</th>
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         <th width=100>Next step</th>
 
     </tr>
 
     </tr>
 
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     </td>
 
     </td>
 
<td style="text-align: center;"><font color=" #009900"><b>YES, if this issue is true</b></font></td>
 
<td style="text-align: center;"><font color=" #009900"><b>YES, if this issue is true</b></font></td>
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         <td style="text-align: center;><font color="red"><b>NOT REQUIRED</b></font></td>
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         <td style="text-align: center;><b>Fill out [https://teltonika.lt/rma/ RMA request form]</b></td>
 
     </tr style="text-align: justify>
 
     </tr style="text-align: justify>
 
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         </td>
 
         </td>
 
<td style="text-align: center;"><font color=" #009900"><b>YES, if at least one issue is true</b></font></td>
 
<td style="text-align: center;"><font color=" #009900"><b>YES, if at least one issue is true</b></font></td>
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         <td style="text-align: center;"><font color="red"><b>NOT REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Fill out [https://teltonika.lt/rma/ RMA request form]</b></td>
 
     </tr>
 
     </tr>
 
     <tr>
 
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         </td>
 
         </td>
 
<td style="text-align: center;"><font color="red"><b>NO, if at least one issue is true, offer to change an antenna</b></font></td>
 
<td style="text-align: center;"><font color="red"><b>NO, if at least one issue is true, offer to change an antenna</b></font></td>
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         <td style="text-align: center;"><font color="red"><b>NOT REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Contact sales manager</b></td>
 
     </tr>
 
     </tr>
 
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         </td>
 
         </td>
 
         <td style="text-align: center;"><font color=" #009900"><b>YES, if this issue is true</b></font></td>
 
         <td style="text-align: center;"><font color=" #009900"><b>YES, if this issue is true</b></font></td>
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         <td style="text-align: center;"><font color="red"><b>NOT REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Fill out [https://teltonika.lt/rma/ RMA request form]</b></td>
 
     </tr>
 
     </tr>
 
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         </td>
 
         </td>
 
         <td style="text-align: center;"><font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font></td>
 
         <td style="text-align: center;"><font color=" #009900"><b>YES, if all the points are false, but FM still does not send data</b></font></td>
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         <td style="text-align: center;"><font color=" #009900"><b>IS REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Contact support</b></td>
 
     </tr>
 
     </tr>
 
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         </td>
 
         </td>
 
<td style="text-align: center;"><font color=" #339933"><b>YES, if overcurrent message is still present after GPS antenna change</b></font></td>
 
<td style="text-align: center;"><font color=" #339933"><b>YES, if overcurrent message is still present after GPS antenna change</b></font></td>
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         <td style="text-align: center;"><font color=" #009900"><b>IS REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Contact support</b></td>
 
     </tr>
 
     </tr>
 
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         </td>
 
         </td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES, if another FM device gets GPS FIX with the same antenna</b></font></td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES, if another FM device gets GPS FIX with the same antenna</b></font></td>
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         <td style="text-align: center;"><font color=" #009900"><b>IS REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Fill out [https://teltonika.lt/rma/ RMA request form]</b></td>
 
     </tr>
 
     </tr>
 
    <tr>
 
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         </td>
 
         </td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES, if none of the mentioned points helps</b></font></td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES, if none of the mentioned points helps</b></font></td>
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         <td style="text-align: center;"><font color=" #339933"><b>IS REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Fill out [https://teltonika.lt/rma/ RMA request form]</b></td>
 
     </tr>
 
     </tr>
 
</table>
 
</table>
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         </td>
 
         </td>
 
<td style="text-align: center;"><font color="red"><b>NO</b></font></td>
 
<td style="text-align: center;"><font color="red"><b>NO</b></font></td>
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<td style="text-align: center;"><font color="red"><b>NOT REQUIRED</b></font></td>
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<td style="text-align: center;"><b>Contact support</b></td>
 
     </tr>
 
     </tr>
 
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         </td>
 
         </td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES</b></font></td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES</b></font></td>
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<td style="text-align: center;"><font color="red"><b>NOT REQUIRED</b></font></td>
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<td style="text-align: center;"><b>Contact support</b></td>
 
     </tr>
 
     </tr>
 
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         </td>
 
         </td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES, if the solution does not help</b></font></td>
 
         <td style="text-align: center;"><font color=" #339933"><b>YES, if the solution does not help</b></font></td>
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         <td style="text-align: center;"><font color=" #339933"><b>IS REQUIRED</b></font></td>
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         <td style="text-align: center;"><b>Fill out [https://teltonika.lt/rma/ RMA request form]</b></td>
 
     </tr>
 
     </tr>
 
</table>
 
</table>
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